Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,136 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,136 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with I tend to use a phone rather than online . My renewal was a bit on the heavy side this year but after talking to a member of the team we reached a compromise which suited both parties . The art of compromise lives on👍”

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Posted 1 year ago

“This is my second year with dialdirect as provider of vehicle insurance, I was very pleased that the company kept their price increase to a reasonable level.”

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Posted 1 year ago

“The person on the phone was very obliging and sorted my insurance immediately, I. Have no hesitation in recommending this firm for car insurance.”

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Posted 1 year ago

“When I received my renewal quote, was disappointed how much it had gone up. I had already checked with comparison sites. Although not the cheapest I decided to stay with Dial Direct for another year. I like that I can check my documents anytime, the site is easy to navigate and the service is good”

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Posted 1 year ago

“Easy to do”

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Posted 1 year ago

“Good service up a bit this year but not too much.”

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Posted 1 year ago

“As a repeat customer with no need to claim I hope the customer service will be as good as promised but Ive been impressed so far with fact I can “talk” to Dial Direct, discuss points & get “listened to.” Thus far, well done & thank you”

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Posted 1 year ago

“Just renewed my car insurance with you gone up a little but still reasonable and easy to do Thanks”

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Posted 1 year ago

“They were very helpful and to the point .”

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Posted 1 year ago

“Easy to arrange and easy to speak to someone to clarify things.”

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Posted 1 year ago

“Although renewal premium was a significant increase on previous year I renewed as Insurance has increased from all insurers. Better the devil you know I suppose”

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Posted 1 year ago

“Easy to get hold off and talk to that's a big bonus -we have two household policies but you have to watch renewal prices and phone and barter if not happy - recently had to cancel one policy as I bought a new EV and the spectrum of insurance companies that would insure was poor and the one that would cover was 60 percent more expensive than comparison site prices was disappointing as the people you speak to on the phone are good and accessible that's a big bonus in modern times.”

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Posted 1 year ago

“Your renewal price was almost double what l was paying last year. A phone call to you and the price dropped significantly. It's the same every year. I have been with you for many years and never made a claim. Why does this happen?”

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Posted 1 year ago

“Prepared to listen and negotiate”

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Posted 1 year ago

“Never been in touch apart from renewals always helpful and pleasant. My only critic is that I should not have to have to ask for a better price than my renewal as a loyal customer it should have been given to me straight away”

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Posted 1 year ago

“Straightforward renewal process and competitive quotation for an existing customer.”

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Posted 1 year ago

“The price was very competative, and the company seemed very fair in their quote. I have not had a reason to test their reaction to a claim , and so cannot comment on this aspect of their care. This is the only reason that I have not given them 5 stars.”

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Posted 1 year ago

“Always competitive on prices and have renewed my policy for the third consecutive year”

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Posted 1 year ago

“Self serve Car Insurance. Alteration and adjustment transaction fees ...... I'm sat at my p.c updating my details to keep within the law of the land in the comfort of my own home Only to be charged an adjusting fee. £25 Easy to use.”

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Posted 1 year ago

“I received my quote to renew my insurance. I thought this was quite expensive so queried this with a sales person who immediately was able to give a discount which I accepted. I consider this as fair service.”

Helpful Report

Posted 1 year ago

Dial Direct is rated 4.3 based on 3,136 reviews