Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,048 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although renewal premium was a significant increase on previous year I renewed as Insurance has increased from all insurers. Better the devil you know I suppose”

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Posted 1 year ago

“Easy to get hold off and talk to that's a big bonus -we have two household policies but you have to watch renewal prices and phone and barter if not happy - recently had to cancel one policy as I bought a new EV and the spectrum of insurance companies that would insure was poor and the one that would cover was 60 percent more expensive than comparison site prices was disappointing as the people you speak to on the phone are good and accessible that's a big bonus in modern times.”

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Posted 1 year ago

“Your renewal price was almost double what l was paying last year. A phone call to you and the price dropped significantly. It's the same every year. I have been with you for many years and never made a claim. Why does this happen?”

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Posted 1 year ago

“Prepared to listen and negotiate”

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Posted 1 year ago

“Never been in touch apart from renewals always helpful and pleasant. My only critic is that I should not have to have to ask for a better price than my renewal as a loyal customer it should have been given to me straight away”

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Posted 1 year ago

“Straightforward renewal process and competitive quotation for an existing customer.”

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Posted 1 year ago

“The price was very competative, and the company seemed very fair in their quote. I have not had a reason to test their reaction to a claim , and so cannot comment on this aspect of their care. This is the only reason that I have not given them 5 stars.”

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Posted 1 year ago

“Always competitive on prices and have renewed my policy for the third consecutive year”

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Posted 1 year ago

“Self serve Car Insurance. Alteration and adjustment transaction fees ...... I'm sat at my p.c updating my details to keep within the law of the land in the comfort of my own home Only to be charged an adjusting fee. £25 Easy to use.”

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Posted 1 year ago

“I received my quote to renew my insurance. I thought this was quite expensive so queried this with a sales person who immediately was able to give a discount which I accepted. I consider this as fair service.”

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Posted 1 year ago

“Excellent service, no problems with having a claim, very efficient with repairs, good value for money”

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Posted 1 year ago

“staff pleasant, polite and efficient.”

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Posted 1 year ago

“Very easy to arrange insurance and good price at the moment for renewal quote”

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Posted 1 year ago

“They are the best insurance deal around for the benefits”

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Posted 1 year ago

“Thankfully I haven't had any accidents to date, and I hope I never will, so I haven't had to call on Dial Direct in a bad way, only to pay my Insurance.”

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Posted 1 year ago

“Initial quote for continuing was significantly higher than previous year despite no claims etc. After feedback, DD contacted me and gave a reduced quote which was more in line with expectations. Would have been nice to have the amended quote initially to avoid having to query cost.”

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Posted 1 year ago

“Quite satisfied with the whole transaction, easy to do on line. What I wasn't happy with was the jump in price, yes I could have got cheaper. Yes I could probably negotiated a better price with them. But didn't have the time. And the probably realise this, as do many other insurance companies. Or it's the same old, you was a new customer last year,. Look after your old clients!”

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Posted 1 year ago

“Always found the Company to be very helpful and having the RAC breakdown cover has been a great addition. The customer service agents are friendly and helpful”

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Posted 1 year ago

“Well they renewed my policy. however My premiums doubled because of an accident that wasn't my fault mind boggling tbh”

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Posted 1 year ago

“2nd year with dial direct. Couldn't find a better quote anywhere.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,048 reviews