Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,988 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,988 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to make a claim it was made so easy to sort out so I stayed with the company for a second year.”

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Posted 1 year ago

“The only complaint I have is you don't send out the policy. I don't have a printer so I can't print it out.”

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Posted 1 year ago

“Best renewable quote went up in second year but not by much better than other quotes I had good quality for wat they offer you 👌”

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Posted 1 year ago

“Easy to access ,obtain and accept a very reasonable quote.”

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Posted 1 year ago

“Dial direct never fails they live up to their sales pitch and deliver each time. No messing around nothing hidden no last minute price add on's.”

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Posted 1 year ago

“Wasnt too happy about my policy price going up but when I spoke to someone they was helpful and managed to get a little cheaper than quoted”

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Posted 1 year ago

“Although I was initially astounded at the rise in costs compared to the previous year, after further discussion I got my car insurance at a very acceptable price in comparison to other insurers. Customer Service were professional and decisive.”

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Posted 1 year ago

“As car insurance prices have risen quite steeply this year, I was pleased that my quote from Dial Direct was the lowest.”

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Posted 1 year ago

“Good compressive policy but price increased from £170 to £330 in one year”

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Posted 1 year ago

“Just to let you know that though bit expensive on that occasion I had less paying monthly than I am paying now And I was rung to renew with you I could have save a £ 100 on that Was not happy at that moment”

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Posted 1 year ago

“Telephone assistance very helpful.”

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Posted 1 year ago

“Very helpful over phone as I am not very good with technology. All paperwork sent by post. Very good service”

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Posted 1 year ago

“Really easy to renew my car insurance on line & with a very competetive price.”

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Posted 1 year ago

“For me, a first time customer, the price/cover was right. I have yet to test the service with a claim of any kind. We shall see. I would prefer an on-line renewal system as the long distance 'phone line is difficult+”

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Posted 1 year ago

“A long time customer , they are competitive with there prices so I stuck with them .”

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Posted 1 year ago

“Competitive price for car insurance. Have been a customer for several years and always found any query/ problem has been dealt with promptly.”

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Posted 1 year ago

“I was very pleased with the way my request for assistance was handled after my battery ran flat on my drive and thank you very much.”

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Posted 1 year ago

“I have recently had to sort out the car insurance and I found this company make it very simple I gave 4 stars not 5 as I can’t score fairly as I have never claimed before”

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Posted 1 year ago

“Happy with 2nd Yr quote hopefully 3yr quote will be similar”

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Posted 1 year ago

“Renewal online very easy. Competitive price.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,988 reviews