Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,144 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,144 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer relations. Easy to get quote and very competitive. Have had a claim and dealt with very well.”

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Posted 1 year ago

“Renewal was competitive and easy to do. So far I haven’t had to make a claim (🤞🤞🍀) and obviously that will be when customer service can be judged!!!”

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Posted 1 year ago

“Been with Dial Direct 3 years now always competitive with price , I search every year for prices , customer service always been excellent when needed .”

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Posted 1 year ago

“The insurance policy is first class but still had to shop around when I received my renewal price, could have got it cheaper but after phone call to you this was ( except for a few £ more) matched. Well done dialdirect !”

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Posted 1 year ago

“Talking to someone.”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“I am quite happy with the overall package, however I was hoping it would be a bit cheaper second time round.. I suppose increase price has effected most companies...”

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Posted 1 year ago

“No problems, cheaper than other providers on renewal”

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Posted 1 year ago

“Initially upset by small increase on last year's price but then found that other companies were even more expensive. Staying put for another year!”

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Posted 1 year ago

“Easy quote , competitive price, great customer service”

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Posted 1 year ago

“I am happy with the service received, however do feel that I could have had a courtesy call when my policy came up for renewal to discuss the reason for the increase etc. Luckily I have not claimed in the 3 years I have been with Dial Direct but I have also had no contact from customer service as a courtesy.”

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Posted 1 year ago

“Competitive”

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Posted 1 year ago

“Decent price for my renewal,!”

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Posted 1 year ago

“Cheap, polite advisors and the service was handled very efficiently.”

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Posted 1 year ago

“The whole process was efficient and eventually customer serviced”

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Posted 1 year ago

“I would highly recommend Dial Direct as a car insurance provider as I've had no issues with them or the online portal for managing my insurance policy. However, I would like to make a suggestion that if a customer calls to make a claim on their car insurance, because of an accident, etc, and the vehicle is written off then the policy should automatically be cancelled, even if it means a conversation immediately with the customer. This to me seems logical as you cannot insure a car that no longer exists however, after my car was written off in an accident on 6th July, Dial Direct continues to take 3 more direct debit payments from me as "I" hadn't cancelled the policy. I've had numerous conversations with Dial Direct about the accident and at no point was I instructed that cancelling the policy would need to be done separately by me and not automatically as part of the claim. Now I'm being told that it will be cancelled with immediate effect and I'll lose the money paid in the last 3 payments.”

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Posted 1 year ago

“Awesome, thanks dial direct.”

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Posted 1 year ago

“Renewal price was cheaper than those on comparison web sites but alas did get cheaper quotes nearer renewal time but had already agreed to renew with DD. Luckily I have had no need to use them for any insurance claims so cannot comment on this aspect of the company. They do send postal copies, whereas some only send electronic, unfortunately my printer isn't working and not an item I can afford to replace. For that reason I would happily recommend them along with fact they were a lot cheaper than other suppliers and the increase to my premium was small, compared to some companies the media hype about the doubling of insurance premiums didn't help - although saying that when I first started checking them out there were a number of ridiculous prices quoted.”

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Posted 1 year ago

“This is the second year of being a customer with Dial Direct found my renewal premium competitive,only had to ring customer services once found the agent helpful.So far so good”

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Posted 1 year ago

“Renewed my car insurance and recovery service with Direct Dial. Thankfully so far I haven't put in a claim, so I can't speak for that side of the service. I do shop around annually for the best price/deal, but was happy with the renewal. So far so good.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,144 reviews