Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,136 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,136 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, no problems with having a claim, very efficient with repairs, good value for money”

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Posted 1 year ago

“staff pleasant, polite and efficient.”

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Posted 1 year ago

“Very easy to arrange insurance and good price at the moment for renewal quote”

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Posted 1 year ago

“They are the best insurance deal around for the benefits”

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Posted 1 year ago

“Thankfully I haven't had any accidents to date, and I hope I never will, so I haven't had to call on Dial Direct in a bad way, only to pay my Insurance.”

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Posted 1 year ago

“Initial quote for continuing was significantly higher than previous year despite no claims etc. After feedback, DD contacted me and gave a reduced quote which was more in line with expectations. Would have been nice to have the amended quote initially to avoid having to query cost.”

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Posted 1 year ago

“Quite satisfied with the whole transaction, easy to do on line. What I wasn't happy with was the jump in price, yes I could have got cheaper. Yes I could probably negotiated a better price with them. But didn't have the time. And the probably realise this, as do many other insurance companies. Or it's the same old, you was a new customer last year,. Look after your old clients!”

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Posted 1 year ago

“Always found the Company to be very helpful and having the RAC breakdown cover has been a great addition. The customer service agents are friendly and helpful”

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Posted 1 year ago

“Well they renewed my policy. however My premiums doubled because of an accident that wasn't my fault mind boggling tbh”

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Posted 1 year ago

“2nd year with dial direct. Couldn't find a better quote anywhere.”

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Posted 1 year ago

“After receiving my renewal price I shopped around and Dial Direct were the cheapest which is why I stayed another year”

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Posted 1 year ago

“I am quite happy with the service provided by Dial Direct, my car insurance with DD is a few years, easy to renew with reasonable price and I have no complain so far and I recommend other s to use Dial direct . Thank you.”

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Posted 1 year ago

“Haven't had any real contact to speak of but found price to be one of the most competitive for the benefits supplied.”

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Posted 1 year ago

“I've been with Dial Direct for a couple of year's now. Very easy to use site, keeps you well informed. Good price too.”

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Posted 1 year ago

“I have never done renewals with same company before but dial direct seem unlike other insurers and want to keep your business, the renewals are competitive so I have can and car with them for last few years.”

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Posted 1 year ago

“Very competitive and easy to deal with”

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Posted 1 year ago

“Competitive price and response to queries.”

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Posted 1 year ago

“Not happy with the high increase in price, far more than the cost of inflation, second year running on inflated prices.”

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Posted 1 year ago

“Good competitive insurance company”

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Posted 1 year ago

“Great customer relations. Easy to get quote and very competitive. Have had a claim and dealt with very well.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,136 reviews