Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,048 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After receiving my renewal price I shopped around and Dial Direct were the cheapest which is why I stayed another year”

Helpful Report

Posted 1 year ago

“I am quite happy with the service provided by Dial Direct, my car insurance with DD is a few years, easy to renew with reasonable price and I have no complain so far and I recommend other s to use Dial direct . Thank you.”

Helpful Report

Posted 1 year ago

“Haven't had any real contact to speak of but found price to be one of the most competitive for the benefits supplied.”

Helpful Report

Posted 1 year ago

“I've been with Dial Direct for a couple of year's now. Very easy to use site, keeps you well informed. Good price too.”

Helpful Report

Posted 1 year ago

“I have never done renewals with same company before but dial direct seem unlike other insurers and want to keep your business, the renewals are competitive so I have can and car with them for last few years.”

Helpful Report

Posted 1 year ago

“Very competitive and easy to deal with”

Helpful Report

Posted 1 year ago

“Competitive price and response to queries.”

Helpful Report

Posted 1 year ago

“Not happy with the high increase in price, far more than the cost of inflation, second year running on inflated prices.”

Helpful Report

Posted 1 year ago

“Good competitive insurance company”

Helpful Report

Posted 1 year ago

“Great customer relations. Easy to get quote and very competitive. Have had a claim and dealt with very well.”

Helpful Report

Posted 1 year ago

“Renewal was competitive and easy to do. So far I haven’t had to make a claim (🤞🤞🍀) and obviously that will be when customer service can be judged!!!”

Helpful Report

Posted 1 year ago

“Been with Dial Direct 3 years now always competitive with price , I search every year for prices , customer service always been excellent when needed .”

Helpful Report

Posted 1 year ago

“The insurance policy is first class but still had to shop around when I received my renewal price, could have got it cheaper but after phone call to you this was ( except for a few £ more) matched. Well done dialdirect !”

Helpful Report

Posted 1 year ago

“Talking to someone.”

Helpful Report

Posted 1 year ago

“Good service”

Helpful Report

Posted 1 year ago

“I am quite happy with the overall package, however I was hoping it would be a bit cheaper second time round.. I suppose increase price has effected most companies...”

Helpful Report

Posted 1 year ago

“No problems, cheaper than other providers on renewal”

Helpful Report

Posted 1 year ago

“Initially upset by small increase on last year's price but then found that other companies were even more expensive. Staying put for another year!”

Helpful Report

Posted 1 year ago

“Easy quote , competitive price, great customer service”

Helpful Report

Posted 1 year ago

“I am happy with the service received, however do feel that I could have had a courtesy call when my policy came up for renewal to discuss the reason for the increase etc. Luckily I have not claimed in the 3 years I have been with Dial Direct but I have also had no contact from customer service as a courtesy.”

Helpful Report

Posted 1 year ago

Dial Direct is rated 4.3 based on 3,048 reviews