Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,578 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.3

Based on 3,578 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was quick and easy to renew as I had left it to just two days before renewal. Had a lovely person on the phone. Very helpful. Thuu it s is my third year now. Not made a claim so can’t comment on thst”

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Posted 1 year ago

“i was quoted a reasonable price and every thing went through ok .i was pleased with the service i got thankyou”

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Posted 1 year ago

“good renewal price for our car insurance, good level of cover provided”

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Posted 1 year ago

“Nice helpful manner on the phone. Did as they said they would. Nice reliable service”

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Posted 1 year ago

“I was pleased with the cost but found it difficult to contact staff with a query. Also, I recommended this agency to my daughter. The cost of taking a policy with you was exorbitant.”

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Posted 1 year ago

“The cost of my insurance reflects the standard of the product I bought I hope dail direct can maintain the same level of insurance in the future without increasing costs to loyal customers 👌”

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Posted 1 year ago

“Overall the service has been very good really competitive with quotes compared to a lot of other companies. Only negative was I got charged an administration fee that wasn’t by fault it was my bank that stopped payment I did explain everything to them but still got charged 🤷”

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Posted 1 year ago

“Actually lowered my premium from last year to this, which is definitely how it should be. Haven't had to claim so, can't comment on their systems or communication. So far can't fault them however.”

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Posted 1 year ago

“Auto renew set up but I did have to call after my car insurance expired as I had still not received the printed documents as requested. They were sent again and received within the next 5+ days.”

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Posted 1 year ago

“Happy enough with the process. However, I did ask for the insurance to be automatically renewed and for a copy of insurance docs to be sent through the post. I have received them by email but not through the post. Also, had no confirmation that my car insurance will not renew automatically. It is as though they ignored these requests.”

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Posted 1 year ago

“Organised quickly”

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Posted 1 year ago

“They covered everything we asked for at reasonable price”

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Posted 1 year ago

“Always reachable there to assist when needed.helpful”

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Posted 1 year ago

“All good I am happy.”

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Posted 1 year ago

“Renewal process very easy to complete”

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Posted 1 year ago

“Easy renewal, very reasonable price.would recommend.”

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Posted 1 year ago

“Good price”

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Posted 1 year ago

“Despite the above inflation premium increase decided to go with DD another year. Renewing was easy.”

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Posted 1 year ago

“My renewal quote was dearer than last year and was a little more expensive than the best on comparison web-sites. Since none of the offers was from a company I'd heard of before, I decided 'better the devil you know'.”

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Posted 1 year ago

“price only just came in as many other insurance companys but as always been satisfied with the service provided”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,578 reviews