Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,431 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ease of renewal & payment”

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Posted 1 year ago

“The way you sorted out my payment details , because of the problem we had with my bank card , I would like to see cheaper primuims for very loyal customers like me ,”

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Posted 1 year ago

“Very good service and the right price and very helpful”

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Posted 1 year ago

“Very helpful and easy to speak to someone .”

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Posted 1 year ago

“They listen to my complaints and resolved my issues.”

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Posted 1 year ago

“The price I was first quoted was a fairly big increase but after phoning and explaining that it was too expensive, the price was reduced. The company is good but for long term customers there is no loyalty from the company.”

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Posted 1 year ago

“Good value cover”

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Posted 1 year ago

“I happy because the customer service is good and the quote for my car insurance find cheaper than any other insurance company A to Z explain by customer service”

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Posted 1 year ago

“Competitive pricing”

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Posted 1 year ago

“Good service and fair price.”

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Posted 1 year ago

“Great service, Very easy to deal with , stunned by the premium increase this year though despite as mother year of no claims and the same car/ address.”

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Posted 1 year ago

“. Great policy price but overseas customer service an absolute joke.”

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Posted 1 year ago

“Are good to deal with but a very big price hike this year.”

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Posted 1 year ago

“Easy to sort out my insurance, happy with my quote & cover.”

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Posted 1 year ago

“Good service Always available, for the customers.”

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Posted 1 year ago

“Easy to renew although a steep increase.”

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Posted 1 year ago

“Reasonable price compared to rest”

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Posted 1 year ago

“Easy to renew car insurance. Polite and helpful staff. Would recommend. Thank you.”

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Posted 1 year ago

“renewal price had increased by a large amount but after talking to customer services I was quoted a much more agreeable amount to pay monthly. Easy to renew and good service from the person I spoke to.”

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Posted 1 year ago

“Would have felt better as loyal driver with 10 + years no claims would be rewarded with little discount other than that so easy just to renew”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,431 reviews