Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,989 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the ball with tenewal quote.”

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Posted 1 year ago

“Yes my quote for my car and vans are ok but to add my son who is only 19 to my insurance the prise was horrendous how do young drivers surpose to afford there insurance 5000 to 6000 thousand a year”

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Posted 1 year ago

“Happy customer”

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Posted 1 year ago

“The system is user friendly and efficient and they provide competitive proces”

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Posted 1 year ago

“Renewed without any problems, but why does it take so long for the details of your insurance to be added to the MID.”

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Posted 1 year ago

“Happy with service disappointed with price increase”

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Posted 1 year ago

“Easy to renew and a competitive price”

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Posted 1 year ago

“Easy value for money I could have got cheaper but I am happy to stay with you thanks”

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Posted 1 year ago

“Shame that I had to ring up for an instant discount why try it on? Otherwise it would have been 5 stars.”

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Posted 1 year ago

“I stayed with Dial Direct again this year even though the price had gone up quite a bit. It was easy to renew and competitive, we will see how the quote goes for next near.”

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Posted 1 year ago

“Fair price. Documents readily available.”

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Posted 1 year ago

“Fair price for renewal so decided to stay. Good service and easy access to documents.”

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Posted 1 year ago

“Easy renewal at a competitive price, and always keep you informed about your policy/ payments.”

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Posted 1 year ago

“Quick simple - clear information”

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Posted 1 year ago

“A competative price”

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Posted 1 year ago

“The car insurance renewal price was very competitive and easy to arrange. However, the car breakdown service is with RAC who are TERRIBLE. So even if included in your cover strongly recommend you arrange your own breakdown cover. The Dial Direct team did try their best to help but it was the RAC handling centre that was the problem”

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Posted 1 year ago

“Great price and customer service”

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Posted 1 year ago

“I have been pleased with Dial Direct on efficiency and was well pleased with my renewal price which was not excessive given the general rise in quotes from other Companies.”

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Posted 1 year ago

“Easy and straightforward”

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Posted 1 year ago

“My second year with dial direct and I find they are fairly competitive, although my insurance went up a few quid, I’ve stayed with them. It seems as though all insurance policies are rising. Very easy to speak with over the phone too.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,989 reviews