Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,144 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,144 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Luckily I've not had to make an insurance claim so I can't comment on their suppory but when my renewal came around the slight increase in subscription was, I felt, acceptable. Far better than the way so called 'loyal customers' are treated by other insurers.”

Helpful Report

Posted 1 year ago

“Efficient service”

Helpful Report

Posted 1 year ago

“I have only had experience with this company in obtaining and renewing a policy, both acts were quite simply and straight forward with no problems.”

Helpful Report

Posted 1 year ago

“just renewed. No experience of customer service as have not had any claims.”

Helpful Report

Posted 1 year ago

“Premium increased but not by much. Quick prompt to my enquiries.”

Helpful Report

Posted 1 year ago

“Had to make a claim it was made so easy to sort out so I stayed with the company for a second year.”

Helpful Report

Posted 1 year ago

“The only complaint I have is you don't send out the policy. I don't have a printer so I can't print it out.”

Helpful Report

Posted 1 year ago

“Best renewable quote went up in second year but not by much better than other quotes I had good quality for wat they offer you 👌”

Helpful Report

Posted 1 year ago

“Easy to access ,obtain and accept a very reasonable quote.”

Helpful Report

Posted 1 year ago

“Dial direct never fails they live up to their sales pitch and deliver each time. No messing around nothing hidden no last minute price add on's.”

Helpful Report

Posted 1 year ago

“Wasnt too happy about my policy price going up but when I spoke to someone they was helpful and managed to get a little cheaper than quoted”

Helpful Report

Posted 1 year ago

“Although I was initially astounded at the rise in costs compared to the previous year, after further discussion I got my car insurance at a very acceptable price in comparison to other insurers. Customer Service were professional and decisive.”

Helpful Report

Posted 1 year ago

“As car insurance prices have risen quite steeply this year, I was pleased that my quote from Dial Direct was the lowest.”

Helpful Report

Posted 1 year ago

“Good compressive policy but price increased from £170 to £330 in one year”

Helpful Report

Posted 1 year ago

“Just to let you know that though bit expensive on that occasion I had less paying monthly than I am paying now And I was rung to renew with you I could have save a £ 100 on that Was not happy at that moment”

Helpful Report

Posted 1 year ago

“Telephone assistance very helpful.”

Helpful Report

Posted 1 year ago

“Very helpful over phone as I am not very good with technology. All paperwork sent by post. Very good service”

Helpful Report

Posted 1 year ago

“Really easy to renew my car insurance on line & with a very competetive price.”

Helpful Report

Posted 1 year ago

“For me, a first time customer, the price/cover was right. I have yet to test the service with a claim of any kind. We shall see. I would prefer an on-line renewal system as the long distance 'phone line is difficult+”

Helpful Report

Posted 1 year ago

“A long time customer , they are competitive with there prices so I stuck with them .”

Helpful Report

Posted 1 year ago

Dial Direct is rated 4.3 based on 3,144 reviews