Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,992 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,992 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NOT really happy but acceptable as your renewal price was competitive. Everyone these days has an excuse for raising their prices and have us over a barrel. Will prices, including car insurance ever go down !”

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Posted 1 year ago

“Always helpful on line and phone it would be great if it was cheaper but no more expensive than others.”

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Posted 1 year ago

“Luckily I ve not needed to make a claim, but I was impressed when my renewal quote arrived and it was less than any other quotes I found on famous websites. Often companies increase their prices when you are already with them, but this was excellent.”

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Posted 1 year ago

“Very quick to answer the phone and easy and helpful to talk to. Very competitively priced too. Fortunately not had an accident so can’t comment on the efficiency of the claims process.”

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Posted 1 year ago

“No problems at all, all straightforward”

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Posted 1 year ago

“So easy and I had no problem at all. I would however like to receive a paper copy for my records please.”

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Posted 1 year ago

“I was happy renewing my home insurance, I got my refund as promised and very prompt in responding to my problems. And I am happy with my renewal. Customer service very good and polite.”

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Posted 1 year ago

“cheaper than other quotes, but only just”

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Posted 1 year ago

“Dial Direct were competitive on price,good value for the extra's included in the Policy and it was nice to have a paper policy to look at as well as online.”

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Posted 1 year ago

“Easy cheap thanks”

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Posted 2 years ago

“all straightforward”

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Posted 2 years ago

“Very good customer service”

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Posted 2 years ago

“I am happy over the cost of my car insurance and the lack of hassle.”

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Posted 2 years ago

“Still cheaper than most but like everything else price rise when most people are suffering”

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Posted 2 years ago

“Very helpful and listened to everything. Helped me with any questions I had and answered in simple easy to understand ways”

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Posted 2 years ago

“I have only been insured with DialDirect for two years. Their premium went up from year 1 to year 2 despite the absence of any claims during the year. I queried this in their feedback form, and they halved the amount of the increase, which was welcome. I don't have a claim history with DialDirect. I consider that to be the acid test of an insurance relationship. So far DD seem easy to get in touch with and to deal with.”

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Posted 2 years ago

“Happy with the price it seems to be a good company but I haven’t had to make a claim yet and hopefully I won't but if I do I hope that it would get sorted efficiently and promptly”

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Posted 2 years ago

“Good prices”

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Posted 2 years ago

“Not made any claims yet, thank goodness! However the quote and the Customer Service has been very competitive & professional.”

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Posted 2 years ago

“The operator was patience & actually listened! The reason for the call was very straightforward & so was the process, also to make an unexpected financial saving was the cherry on top! 👏🏾”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 2,992 reviews