Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,145 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,145 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The car insurance renewal price was very competitive and easy to arrange. However, the car breakdown service is with RAC who are TERRIBLE. So even if included in your cover strongly recommend you arrange your own breakdown cover. The Dial Direct team did try their best to help but it was the RAC handling centre that was the problem”

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Posted 2 years ago

“Great price and customer service”

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Posted 2 years ago

“I have been pleased with Dial Direct on efficiency and was well pleased with my renewal price which was not excessive given the general rise in quotes from other Companies.”

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Posted 2 years ago

“Easy and straightforward”

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Posted 2 years ago

“My second year with dial direct and I find they are fairly competitive, although my insurance went up a few quid, I’ve stayed with them. It seems as though all insurance policies are rising. Very easy to speak with over the phone too.”

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Posted 2 years ago

“Good customer service whenever iv had to ring, pleased with all quotes iv had.”

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Posted 2 years ago

“Easy to deal with hassle free.”

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Posted 2 years ago

“I found cheeper quotes online so wondered why your quote was high x just. Let it go onto new insurance with yourselves for easiness.”

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Posted 2 years ago

“Although premium was increased and had that £20 service charge included. It included breakdown services and still came in cheaper than competitors on multiple comparison sites. I choose not to auto renew so cannot use the renew option on the internet.”

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Posted 2 years ago

“For the first time in many years I stayed with the same insurance company, Dial Direct. They gave me an excellent quote, comparable with last year, that just carried on when last year's finished. Thanks again. 😎”

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Posted 2 years ago

“renewed my car insurance last month really quick and easy process”

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Posted 2 years ago

“Although there was an increase in the annual cost, I thought it was still a reasonable price & did include breakdown.”

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Posted 2 years ago

“Although quite a bit more expensive than last year, the premium does include breakdown cover. Still very good value. Not yet tested by having to make a claim.”

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Posted 2 years ago

“I spoke to the operator on the telephone regarding my renewal price, she was not able to help me lower my premium I was not very happy”

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Posted 2 years ago

“Very helpful and professional”

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Posted 2 years ago

“They were very easy to deal with over the phone. I renewed from last year and happy yo for so.”

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Posted 2 years ago

“Been with this insurance 3 years the premiums go up and down each year but not to bad overall. Its shame like the old days when your insurance use to go down each year the longer you had it. I guess to many idiots on the road, the insurers want there cut and the comsumer have no choice to pay it to stay within the law.”

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Posted 2 years ago

“Received my renewal quote in plenty of time to peruse and consider. The renewal price was very competitive and after looking around I swa no reason to move my cover elsewhere. Informed Dial Direct of my decision and from then on evrything went very smoothly. I am more than pleased with their service and hope to be with them for many years to come, thank you”

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Posted 2 years ago

“The service I received was First-class and the price only went up a couple of quid so I decided to stay with them for a third year,thank you”

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Posted 2 years ago

“This is my second year i am very pleased with the price,my only gripe is myself and my daughter can’t get into the self service center she wanted to print my policy of for me but it wouldn’t let us past logging in page ,luckily I have still got my last years copy because I didn’t make any changes.Also it took ages to find a phone number to ring so gave up.I am nearly 80not very savvy with computer so I do like paper copies.Other than that I am pleased with them”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,145 reviews