Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,631 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.4

Based on 3,631 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initial quote for continuing was significantly higher than previous year despite no claims etc. After feedback, DD contacted me and gave a reduced quote which was more in line with expectations. Would have been nice to have the amended quote initially to avoid having to query cost.”

Helpful Report

Posted 2 years ago

“Quite satisfied with the whole transaction, easy to do on line. What I wasn't happy with was the jump in price, yes I could have got cheaper. Yes I could probably negotiated a better price with them. But didn't have the time. And the probably realise this, as do many other insurance companies. Or it's the same old, you was a new customer last year,. Look after your old clients!”

Helpful Report

Posted 2 years ago

“Always found the Company to be very helpful and having the RAC breakdown cover has been a great addition. The customer service agents are friendly and helpful”

Helpful Report

Posted 2 years ago

“Well they renewed my policy. however My premiums doubled because of an accident that wasn't my fault mind boggling tbh”

Helpful Report

Posted 2 years ago

“2nd year with dial direct. Couldn't find a better quote anywhere.”

Helpful Report

Posted 2 years ago

“After receiving my renewal price I shopped around and Dial Direct were the cheapest which is why I stayed another year”

Helpful Report

Posted 2 years ago

“I am quite happy with the service provided by Dial Direct, my car insurance with DD is a few years, easy to renew with reasonable price and I have no complain so far and I recommend other s to use Dial direct . Thank you.”

Helpful Report

Posted 2 years ago

“Haven't had any real contact to speak of but found price to be one of the most competitive for the benefits supplied.”

Helpful Report

Posted 2 years ago

“I've been with Dial Direct for a couple of year's now. Very easy to use site, keeps you well informed. Good price too.”

Helpful Report

Posted 2 years ago

“I have never done renewals with same company before but dial direct seem unlike other insurers and want to keep your business, the renewals are competitive so I have can and car with them for last few years.”

Helpful Report

Posted 2 years ago

“Very competitive and easy to deal with”

Helpful Report

Posted 2 years ago

“Competitive price and response to queries.”

Helpful Report

Posted 2 years ago

“Not happy with the high increase in price, far more than the cost of inflation, second year running on inflated prices.”

Helpful Report

Posted 2 years ago

“Good competitive insurance company”

Helpful Report

Posted 2 years ago

“Great customer relations. Easy to get quote and very competitive. Have had a claim and dealt with very well.”

Helpful Report

Posted 2 years ago

“Renewal was competitive and easy to do. So far I haven’t had to make a claim (🤞🤞🍀) and obviously that will be when customer service can be judged!!!”

Helpful Report

Posted 2 years ago

“Been with Dial Direct 3 years now always competitive with price , I search every year for prices , customer service always been excellent when needed .”

Helpful Report

Posted 2 years ago

“The insurance policy is first class but still had to shop around when I received my renewal price, could have got it cheaper but after phone call to you this was ( except for a few £ more) matched. Well done dialdirect !”

Helpful Report

Posted 2 years ago

“Talking to someone.”

Helpful Report

Posted 2 years ago

“Good service”

Helpful Report

Posted 2 years ago

Dial Direct is rated 4.4 based on 3,631 reviews