Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,245 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,245 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have recently had to sort out the car insurance and I found this company make it very simple I gave 4 stars not 5 as I can’t score fairly as I have never claimed before”

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Posted 2 years ago

“Happy with 2nd Yr quote hopefully 3yr quote will be similar”

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Posted 2 years ago

“Renewal online very easy. Competitive price.”

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Posted 2 years ago

“On the ball with tenewal quote.”

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Posted 2 years ago

“Yes my quote for my car and vans are ok but to add my son who is only 19 to my insurance the prise was horrendous how do young drivers surpose to afford there insurance 5000 to 6000 thousand a year”

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Posted 2 years ago

“Happy customer”

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Posted 2 years ago

“The system is user friendly and efficient and they provide competitive proces”

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Posted 2 years ago

“Renewed without any problems, but why does it take so long for the details of your insurance to be added to the MID.”

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Posted 2 years ago

“Happy with service disappointed with price increase”

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Posted 2 years ago

“Easy to renew and a competitive price”

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Posted 2 years ago

“Easy value for money I could have got cheaper but I am happy to stay with you thanks”

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Posted 2 years ago

“Shame that I had to ring up for an instant discount why try it on? Otherwise it would have been 5 stars.”

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Posted 2 years ago

“I stayed with Dial Direct again this year even though the price had gone up quite a bit. It was easy to renew and competitive, we will see how the quote goes for next near.”

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Posted 2 years ago

“Fair price. Documents readily available.”

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Posted 2 years ago

“Fair price for renewal so decided to stay. Good service and easy access to documents.”

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Posted 2 years ago

“Easy renewal at a competitive price, and always keep you informed about your policy/ payments.”

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Posted 2 years ago

“Quick simple - clear information”

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Posted 2 years ago

“A competative price”

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Posted 2 years ago

“The car insurance renewal price was very competitive and easy to arrange. However, the car breakdown service is with RAC who are TERRIBLE. So even if included in your cover strongly recommend you arrange your own breakdown cover. The Dial Direct team did try their best to help but it was the RAC handling centre that was the problem”

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Posted 2 years ago

“Great price and customer service”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,245 reviews