Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,583 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,583 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive”

Helpful Report

Posted 2 years ago

“Decent price for my renewal,!”

Helpful Report

Posted 2 years ago

“Cheap, polite advisors and the service was handled very efficiently.”

Helpful Report

Posted 2 years ago

“The whole process was efficient and eventually customer serviced”

Helpful Report

Posted 2 years ago

“I would highly recommend Dial Direct as a car insurance provider as I've had no issues with them or the online portal for managing my insurance policy. However, I would like to make a suggestion that if a customer calls to make a claim on their car insurance, because of an accident, etc, and the vehicle is written off then the policy should automatically be cancelled, even if it means a conversation immediately with the customer. This to me seems logical as you cannot insure a car that no longer exists however, after my car was written off in an accident on 6th July, Dial Direct continues to take 3 more direct debit payments from me as "I" hadn't cancelled the policy. I've had numerous conversations with Dial Direct about the accident and at no point was I instructed that cancelling the policy would need to be done separately by me and not automatically as part of the claim. Now I'm being told that it will be cancelled with immediate effect and I'll lose the money paid in the last 3 payments.”

Helpful Report

Posted 2 years ago

“Awesome, thanks dial direct.”

Helpful Report

Posted 2 years ago

“Renewal price was cheaper than those on comparison web sites but alas did get cheaper quotes nearer renewal time but had already agreed to renew with DD. Luckily I have had no need to use them for any insurance claims so cannot comment on this aspect of the company. They do send postal copies, whereas some only send electronic, unfortunately my printer isn't working and not an item I can afford to replace. For that reason I would happily recommend them along with fact they were a lot cheaper than other suppliers and the increase to my premium was small, compared to some companies the media hype about the doubling of insurance premiums didn't help - although saying that when I first started checking them out there were a number of ridiculous prices quoted.”

Helpful Report

Posted 2 years ago

“This is the second year of being a customer with Dial Direct found my renewal premium competitive,only had to ring customer services once found the agent helpful.So far so good”

Helpful Report

Posted 2 years ago

“Renewed my car insurance and recovery service with Direct Dial. Thankfully so far I haven't put in a claim, so I can't speak for that side of the service. I do shop around annually for the best price/deal, but was happy with the renewal. So far so good.”

Helpful Report

Posted 2 years ago

“Luckily I've not had to make an insurance claim so I can't comment on their suppory but when my renewal came around the slight increase in subscription was, I felt, acceptable. Far better than the way so called 'loyal customers' are treated by other insurers.”

Helpful Report

Posted 2 years ago

“Efficient service”

Helpful Report

Posted 2 years ago

“I have only had experience with this company in obtaining and renewing a policy, both acts were quite simply and straight forward with no problems.”

Helpful Report

Posted 2 years ago

“just renewed. No experience of customer service as have not had any claims.”

Helpful Report

Posted 2 years ago

“Premium increased but not by much. Quick prompt to my enquiries.”

Helpful Report

Posted 2 years ago

“Had to make a claim it was made so easy to sort out so I stayed with the company for a second year.”

Helpful Report

Posted 2 years ago

“The only complaint I have is you don't send out the policy. I don't have a printer so I can't print it out.”

Helpful Report

Posted 2 years ago

“Best renewable quote went up in second year but not by much better than other quotes I had good quality for wat they offer you 👌”

Helpful Report

Posted 2 years ago

“Easy to access ,obtain and accept a very reasonable quote.”

Helpful Report

Posted 2 years ago

“Dial direct never fails they live up to their sales pitch and deliver each time. No messing around nothing hidden no last minute price add on's.”

Helpful Report

Posted 2 years ago

“Wasnt too happy about my policy price going up but when I spoke to someone they was helpful and managed to get a little cheaper than quoted”

Helpful Report

Posted 2 years ago

Dial Direct is rated 4.3 based on 3,583 reviews