Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,148 Reviews

84 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 3,148 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service I received was First-class and the price only went up a couple of quid so I decided to stay with them for a third year,thank you”

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Posted 2 years ago

“This is my second year i am very pleased with the price,my only gripe is myself and my daughter can’t get into the self service center she wanted to print my policy of for me but it wouldn’t let us past logging in page ,luckily I have still got my last years copy because I didn’t make any changes.Also it took ages to find a phone number to ring so gave up.I am nearly 80not very savvy with computer so I do like paper copies.Other than that I am pleased with them”

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Posted 2 years ago

“Their follow up on my enquiries.”

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Posted 2 years ago

“Easy to renew and price”

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Posted 2 years ago

“It was straight forward to renew my car insurance,they were very good and got me a better price than the one they sent out to me.win win”

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Posted 2 years ago

“NOT really happy but acceptable as your renewal price was competitive. Everyone these days has an excuse for raising their prices and have us over a barrel. Will prices, including car insurance ever go down !”

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Posted 2 years ago

“Always helpful on line and phone it would be great if it was cheaper but no more expensive than others.”

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Posted 2 years ago

“Luckily I ve not needed to make a claim, but I was impressed when my renewal quote arrived and it was less than any other quotes I found on famous websites. Often companies increase their prices when you are already with them, but this was excellent.”

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Posted 2 years ago

“Very quick to answer the phone and easy and helpful to talk to. Very competitively priced too. Fortunately not had an accident so can’t comment on the efficiency of the claims process.”

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Posted 2 years ago

“No problems at all, all straightforward”

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Posted 2 years ago

“So easy and I had no problem at all. I would however like to receive a paper copy for my records please.”

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Posted 2 years ago

“I was happy renewing my home insurance, I got my refund as promised and very prompt in responding to my problems. And I am happy with my renewal. Customer service very good and polite.”

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Posted 2 years ago

“cheaper than other quotes, but only just”

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Posted 2 years ago

“Dial Direct were competitive on price,good value for the extra's included in the Policy and it was nice to have a paper policy to look at as well as online.”

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Posted 2 years ago

“Easy cheap thanks”

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Posted 2 years ago

“all straightforward”

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Posted 2 years ago

“Very good customer service”

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Posted 2 years ago

“I am happy over the cost of my car insurance and the lack of hassle.”

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Posted 2 years ago

“Still cheaper than most but like everything else price rise when most people are suffering”

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Posted 2 years ago

“Very helpful and listened to everything. Helped me with any questions I had and answered in simple easy to understand ways”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,148 reviews