Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,153 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,153 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my renewal but would have liked a printed certificate and green card for driving in eu as I don't have access to a printer.”

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Posted 2 years ago

“My experience with Dial Direct is very positive. I was very impressed with the renewal price for the following year and how easy it was to renew my new policy. I did request a hard copy of my policy, rather than having to rely going through my emails to recap on information, I haven't received a hard copy. But I would still recommend Dial Direct to insure your car. 😊”

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Posted 2 years ago

“Always polite and helpfull”

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Posted 2 years ago

“I'm pleased with the service provided. My renewal policy was cheaper this year pleasent surprise. I have no plans to change provider in the near future. Thankyou Dial Direct.”

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Posted 2 years ago

“Sent timely reminder and offered a competitive price. Made the process simple.”

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Posted 2 years ago

“coms good. but price hmm? Chevrolet Matiz 998 cc with no claims rather exspensive in my view.”

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Posted 2 years ago

“Very efficient and not very complicated.”

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Posted 2 years ago

“Pleasant staff and good service”

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Posted 2 years ago

“Don't bug me with constant emails. Don't raise the price exorbitantly unlike other insurers. Apart from that have had no dealings with them, so can't respond.”

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Posted 2 years ago

“Dial direct customer service are very prompt at answering calls, but in the same breath not so quick to return calls. 3 times I called to cancel a potential claim, computer down each time and never returned calls. Hence my insurance went up.”

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Posted 2 years ago

“It's very unusual for me to use the same car insurance company two years in a row. But Dial direct not only gave me a good deal for a second year, but when I phoned them, they dropped the price. Also, the girl I spoke to me was excellent.”

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Posted 2 years ago

“Price is good, value for money”

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Posted 2 years ago

“no issues .would use again.extras included at no extra cost fair pricing.”

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Posted 2 years ago

“Works okay for me”

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Posted 2 years ago

“Good service, offering me a good price and cheaper than last year. It’s a thumbs up from me.”

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Posted 2 years ago

“Apart from payment soon sorted adviser very helpful will use them again !”

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Posted 2 years ago

“They were able to get me a cheep price than the one they gave me first. Just because I told them I had retired this year”

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Posted 2 years ago

“This is my second year with Dial Direct, they offer a competitive price to the opposition. Everything about your policy is easily accessible online. As long as they stay competitive I want stay with them.”

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Posted 2 years ago

“Easy to communicate with customer service.”

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Posted 2 years ago

“I have been with your company a few yrs now and have not been disappointed with the service and quotes l recieve”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,153 reviews