Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,992 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,992 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service********”

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Posted 2 years ago

“Great Service and Good Price. I always get an Email thanking me for my payment. Very Courteous in this Day and Age.”

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Posted 2 years ago

“Good service good website good price”

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Posted 2 years ago

“Efficient service when renewing my policy.”

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Posted 2 years ago

“Good Service the only thing I find annoying is That I requested for paper version of my cover and so far it has only happened once as I am not a tech person(don't like things of importance sent via email”

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Posted 2 years ago

“Since moving to Dial Direct, the policy price and cover has been very reasonable in comparison to others and I have been kept informed regularly with regards to changes, payments and coverage.”

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Posted 2 years ago

“Happy great price this year for my insurance looked around was very competitive so stayed as customer.”

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Posted 2 years ago

“Happy with renewal quote - website easy to understand & navigate”

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Posted 2 years ago

“This is my second year with Dial Direct. Price increased more than I expected but still competitive. Only concern, I requested a hardcopy of policy witch I have not received. .”

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Posted 2 years ago

“This is my second year with Dial Direct, the first year was a really good price and it had everything in it what I wanted/ needed so I decided to give it ago again and this year not much different with the increase which was a bonus. I would definitely recommend it and if the price is good again for next year I would probably stay with them again.”

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Posted 2 years ago

“Happy that the renewal hardly increased!”

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Posted 2 years ago

“I have used Dial Direct for 2yrs now, straight forward insurance, no problems”

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Posted 2 years ago

“Easy renewal process and web portal is easy to use. All works very easy, the only issue I had is my vehicle showed as not insured on askMid for a few days at the start of the renewal, even though I was insured. I printed my certificate of insurance in case I got stopped, and I only knew by checking manually, if unaware of this could be a tricky conversion with the police if stoped.”

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Posted 2 years ago

“Easy renewal process but still had to phone to get the best price which then beat the majority of other quotes on comparison sites”

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Posted 2 years ago

“Very helpful when I had to make a claim, i was impressed with how quickly they sorted it for me, the only thing that I would suggest to make the process easier, would be able to speak and deal with one dedicated appointed agent instead of having to ring at least 3 different department/ agencies.”

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Posted 2 years ago

“Satisfied with everything but one main thing, I requested my paper work as in Northern Ireland you cannot tax your car without your certificate of insurance, post offices here do not let you show a copy of it on your phone! Still have not received my requested papers!”

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Posted 2 years ago

“Reasonable pricing for cover”

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Posted 2 years ago

“The cover and price are good. They did notify me on last renewal a few weeks prior. I had two claims in the past and it was settled amicably”

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Posted 2 years ago

“Renewal for second year was easy and reasonable price - no experience of claims department so cannot comment. . On experience so far would recommend.”

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Posted 2 years ago

“Great customer service and lowered my price this year”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 2,992 reviews