Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,324 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick to answer the phone and easy and helpful to talk to. Very competitively priced too. Fortunately not had an accident so can’t comment on the efficiency of the claims process.”

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Posted 2 years ago

“No problems at all, all straightforward”

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Posted 2 years ago

“So easy and I had no problem at all. I would however like to receive a paper copy for my records please.”

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Posted 2 years ago

“I was happy renewing my home insurance, I got my refund as promised and very prompt in responding to my problems. And I am happy with my renewal. Customer service very good and polite.”

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Posted 2 years ago

“cheaper than other quotes, but only just”

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Posted 2 years ago

“Dial Direct were competitive on price,good value for the extra's included in the Policy and it was nice to have a paper policy to look at as well as online.”

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Posted 2 years ago

“Easy cheap thanks”

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Posted 2 years ago

“all straightforward”

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Posted 2 years ago

“Very good customer service”

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Posted 2 years ago

“I am happy over the cost of my car insurance and the lack of hassle.”

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Posted 2 years ago

“Still cheaper than most but like everything else price rise when most people are suffering”

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Posted 2 years ago

“Very helpful and listened to everything. Helped me with any questions I had and answered in simple easy to understand ways”

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Posted 2 years ago

“I have only been insured with DialDirect for two years. Their premium went up from year 1 to year 2 despite the absence of any claims during the year. I queried this in their feedback form, and they halved the amount of the increase, which was welcome. I don't have a claim history with DialDirect. I consider that to be the acid test of an insurance relationship. So far DD seem easy to get in touch with and to deal with.”

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Posted 2 years ago

“Happy with the price it seems to be a good company but I haven’t had to make a claim yet and hopefully I won't but if I do I hope that it would get sorted efficiently and promptly”

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Posted 2 years ago

“Good prices”

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Posted 2 years ago

“Not made any claims yet, thank goodness! However the quote and the Customer Service has been very competitive & professional.”

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Posted 2 years ago

“The operator was patience & actually listened! The reason for the call was very straightforward & so was the process, also to make an unexpected financial saving was the cherry on top! 👏🏾”

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Posted 2 years ago

“Competitive price”

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Posted 2 years ago

“Very happy with everything good service with no fuzz”

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Posted 2 years ago

“A competitive quote for my car insurance again this year. A surprise £10 Tesco voucher was sent to me after I'd signed up for another year. I haven't had to make any claims so can't comment on service for this. I can access all my documents using my online Dial Direct account, which is handy.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,324 reviews