Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 3,000 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All together a good service although the cost was a little higher than elsewhere.”

Helpful Report

Posted 2 years ago

“Reasonable second quote. Site easy to negotiate.”

Helpful Report

Posted 2 years ago

“Very good price and don't rip you off every year like other insurance companies when renewal time comes around by increasing policy every year”

Helpful Report

Posted 2 years ago

“Not the cheapest quote, but reasonable”

Helpful Report

Posted 2 years ago

“A good value service which includes breakdown recovery”

Helpful Report

Posted 2 years ago

“Not the cheapest but very helpful staff”

Helpful Report

Posted 2 years ago

“first class service,”

Helpful Report

Posted 2 years ago

“Good customer service”

Helpful Report

Posted 2 years ago

“I had one claim a few years ago which was dealt with to the highest standard and so I feel a bit obligated to Dial Direct. But costs have risen and next year I will take a harder look around before renewal.”

Helpful Report

Posted 2 years ago

“Good value cover. Not had to make a claim, luckily, so can’t give 5 stars”

Helpful Report

Posted 2 years ago

“Good deals”

Helpful Report

Posted 2 years ago

“Car insurance no problems, home insurance with loss adjusters it's absolutely terrible. Five months after the incident nothing has been started. Really angry with Questgates I can't state strongly enough how I feel about them.”

Helpful Report

Posted 2 years ago

“Very happy with customer service and price. Thanks”

Helpful Report

Posted 2 years ago

“The renewal price is good, very competative. It was easy to renew, overall I am pleased with the service.”

Helpful Report

Posted 2 years ago

“Excellent renewal price and easy to do with swift response.”

Helpful Report

Posted 2 years ago

“Professional organised people”

Helpful Report

Posted 2 years ago

“Straight forward..no problems. Internet purchase Then printed docs out.”

Helpful Report

Posted 2 years ago

“Price was even better than last year Do wish the years discount would increase ie stops at 9 years no claims , should increase every year Plus insurance is only as good as the results pending any claims, which I haven’t “touch wood” had to claim”

Helpful Report

Posted 2 years ago

“It was a very good experience, swift, clear and concise. Everything sorted out within minutes with a good price rating too.”

Helpful Report

Posted 2 years ago

“Hi as a long standing customer, I have not had any problems with the service that you provide. My only issue is that the policy should reflex this as a long standing customer.”

Helpful Report

Posted 2 years ago

Dial Direct is rated 4.3 based on 3,000 reviews