Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,154 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,154 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy renewal process but still had to phone to get the best price which then beat the majority of other quotes on comparison sites”

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Posted 2 years ago

“Very helpful when I had to make a claim, i was impressed with how quickly they sorted it for me, the only thing that I would suggest to make the process easier, would be able to speak and deal with one dedicated appointed agent instead of having to ring at least 3 different department/ agencies.”

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Posted 2 years ago

“Satisfied with everything but one main thing, I requested my paper work as in Northern Ireland you cannot tax your car without your certificate of insurance, post offices here do not let you show a copy of it on your phone! Still have not received my requested papers!”

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Posted 2 years ago

“Reasonable pricing for cover”

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Posted 2 years ago

“The cover and price are good. They did notify me on last renewal a few weeks prior. I had two claims in the past and it was settled amicably”

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Posted 2 years ago

“Renewal for second year was easy and reasonable price - no experience of claims department so cannot comment. . On experience so far would recommend.”

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Posted 2 years ago

“Great customer service and lowered my price this year”

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Posted 2 years ago

“Very competitive prices, easy to track your policy and alter your details and cover if required”

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Posted 2 years ago

“Was notified when my Insurance was due which is a good thing.”

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Posted 2 years ago

“Always helpful and very competitive on price”

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Posted 2 years ago

“Dial Direct is easy to talk too and I have had no problems with them over the few years I have been with them and still am.”

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Posted 2 years ago

“My premium this year is quite a bit lower than last year and it was good to get this rate without having to negotiate. Easy to access documents online. Fortunately not had to claim on the policy so far so can't comment on that.”

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Posted 2 years ago

“Easy to talk to they explain the policy to you, Get you sorted quickly”

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Posted 2 years ago

“When I received renewal quote I spoke to them direct and managed to get a more than favourable price, bettering on line quotes. They were very helpful and understanding. Highly recommended.”

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Posted 2 years ago

“My own insurance was cheaper than last year. Easy to renew. I put my wife with Dial Direct and needed help. Could be easier to talk with someone but otherwise OK and happy”

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Posted 2 years ago

“Gave me a fair price for my car insurance, and answered my questions well.”

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Posted 2 years ago

“I have never had to claim yet so can't go over the top with comments. This year was the easiest insurance i have ever taken out but was surprised you had kept my payment details on file. But it made things so easy and the price was exceptional. I have told my niece today to try Dial Direct you will definitely beat the price she has been quoted. In difficult times it's nice to find good value but Dial Direct gave me that. I would like Dial Direct to do this survey with Customers who have claimed to see how you did.”

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Posted 2 years ago

“Easy to get in touch with. The last two renewals, have come down in premium and not up per year, like the other ones I have used. I have not tried to claim yet, and let's hope I don't have to. That is when you really know how good they are, so far so good.”

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Posted 2 years ago

“Received an expected discount for my second year. I’m happy with the process that you use. Thank you”

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Posted 2 years ago

“Reasonable price”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,154 reviews