Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,154 Reviews

84 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 3,154 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficiency and a pleasant surprise that the cost of my insurance actually reduced 2022/23. Very much appreciated.”

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Posted 2 years ago

“Going into my third year with Dial Direct; absolutely satisfied with all aspects of the renewal process”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“They were easy to deal with about my insurance policy”

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Posted 3 years ago

“I recently renewed my policy and asked for paper document insurance policy but have yet to receive it.”

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Posted 3 years ago

“All together a good service although the cost was a little higher than elsewhere.”

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Posted 3 years ago

“Reasonable second quote. Site easy to negotiate.”

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Posted 3 years ago

“Very good price and don't rip you off every year like other insurance companies when renewal time comes around by increasing policy every year”

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Posted 3 years ago

“Not the cheapest quote, but reasonable”

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Posted 3 years ago

“A good value service which includes breakdown recovery”

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Posted 3 years ago

“Not the cheapest but very helpful staff”

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Posted 3 years ago

“first class service,”

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Posted 3 years ago

“Good customer service”

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Posted 3 years ago

“I had one claim a few years ago which was dealt with to the highest standard and so I feel a bit obligated to Dial Direct. But costs have risen and next year I will take a harder look around before renewal.”

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Posted 3 years ago

“Good value cover. Not had to make a claim, luckily, so can’t give 5 stars”

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Posted 3 years ago

“Good deals”

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Posted 3 years ago

“Car insurance no problems, home insurance with loss adjusters it's absolutely terrible. Five months after the incident nothing has been started. Really angry with Questgates I can't state strongly enough how I feel about them.”

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Posted 3 years ago

“Very happy with customer service and price. Thanks”

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Posted 3 years ago

“The renewal price is good, very competative. It was easy to renew, overall I am pleased with the service.”

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Posted 3 years ago

“Excellent renewal price and easy to do with swift response.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,154 reviews