Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 3,000 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price was cheaper than last year and I changed card details on line without any trouble”

Helpful Report

Posted 2 years ago

“Easy renewal but disappointed that price increased”

Helpful Report

Posted 2 years ago

“we have our house insurance with Dial Direct, we haven't had to use them yet so i cannot give them five stars but for ease of use and renewal of insurance they are simple and competitive”

Helpful Report

Posted 2 years ago

“good priced car insurance though not had to claim so hard to judge at the min.”

Helpful Report

Posted 2 years ago

“The price was competitive and the online renewal process was easy.”

Helpful Report

Posted 2 years ago

“Have not had a lot of dealings with this business but what I have had has been very satisfactory. Am thinking of switching another car insurance to them shortly.”

Helpful Report

Posted 2 years ago

“Reasonable value although there are cheaper out there. Next year I would expect a cheaper quote if not had make a claim. Good customer service, able to talk”

Helpful Report

Posted 2 years ago

“Agent for customer service was very helpful and renewal very easy”

Helpful Report

Posted 3 years ago

“Helped me to sort out things”

Helpful Report

Posted 3 years ago

“Helpful and contactable”

Helpful Report

Posted 3 years ago

“so far I've not had to call upon them in an emergency, but they have dealt with the necessary paperwork for payment, renewals etc very efficiently”

Helpful Report

Posted 3 years ago

“Great communication price a little steep but decided to go with you again”

Helpful Report

Posted 3 years ago

“Very easy to deal with both online and by e-mail and telephone. Quotations are extremely competitive and detail is all there for you to see what you are actually going to get. No sub items where unbeknown to yourself you have agreed to another product starting in 2/3 months time. What you see is what you get and you can't ask for anything more.”

Helpful Report

Posted 3 years ago

“I BEEN WITH DIAL DIRECT FOR A SHORT WHILE . I WENT WITH DIAL DIRECT, WHEN MY OTHER INSURANCE RAN OUT. DIAL DIRECT OFFERD A CAR INSURANCE COVER WITH A GOOD PRICE . I FOUND THEM EASY TO DEAL WITH , WHEN SETTING UP MY INSURANCE . I CAN NOT COMMENT ON HOW GOOD DIAL DIRECT ARE TILL A CLAIM IS MADE? .”

Helpful Report

Posted 3 years ago

“Great price after querying my renewal quote. The cost came down £50. Unfortunately it went up £10 when I increased the annual mileage from 5000 to 6000. Very good communication.”

Helpful Report

Posted 3 years ago

“Reasonable prices.”

Helpful Report

Posted 3 years ago

“Straightforward renewal at competitive price”

Helpful Report

Posted 3 years ago

“Price was OK. Unlikely to get it much cheaper elsewhere and quicker than keying everything in again”

Helpful Report

Posted 3 years ago

“Dial direct made it very easy to renew my van policy and the renewal price was good enough that I did not need to get other quotes, saving me time which is always appreciated.”

Helpful Report

Posted 3 years ago

“Great company, everything so simple online. And they have looked after me with my renewal of my van insurance. Will be having my house insurance with them soon”

Helpful Report

Posted 3 years ago

Dial Direct is rated 4.3 based on 3,000 reviews