Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,583 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.3

Based on 3,583 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my second year with Dial Direct. Price increased more than I expected but still competitive. Only concern, I requested a hardcopy of policy witch I have not received. .”

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Posted 3 years ago

“This is my second year with Dial Direct, the first year was a really good price and it had everything in it what I wanted/ needed so I decided to give it ago again and this year not much different with the increase which was a bonus. I would definitely recommend it and if the price is good again for next year I would probably stay with them again.”

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Posted 3 years ago

“Happy that the renewal hardly increased!”

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Posted 3 years ago

“I have used Dial Direct for 2yrs now, straight forward insurance, no problems”

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Posted 3 years ago

“Easy renewal process and web portal is easy to use. All works very easy, the only issue I had is my vehicle showed as not insured on askMid for a few days at the start of the renewal, even though I was insured. I printed my certificate of insurance in case I got stopped, and I only knew by checking manually, if unaware of this could be a tricky conversion with the police if stoped.”

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Posted 3 years ago

“Easy renewal process but still had to phone to get the best price which then beat the majority of other quotes on comparison sites”

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Posted 3 years ago

“Very helpful when I had to make a claim, i was impressed with how quickly they sorted it for me, the only thing that I would suggest to make the process easier, would be able to speak and deal with one dedicated appointed agent instead of having to ring at least 3 different department/ agencies.”

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Posted 3 years ago

“Satisfied with everything but one main thing, I requested my paper work as in Northern Ireland you cannot tax your car without your certificate of insurance, post offices here do not let you show a copy of it on your phone! Still have not received my requested papers!”

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Posted 3 years ago

“Reasonable pricing for cover”

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Posted 3 years ago

“The cover and price are good. They did notify me on last renewal a few weeks prior. I had two claims in the past and it was settled amicably”

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Posted 3 years ago

“Renewal for second year was easy and reasonable price - no experience of claims department so cannot comment. . On experience so far would recommend.”

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Posted 3 years ago

“Great customer service and lowered my price this year”

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Posted 3 years ago

“Very competitive prices, easy to track your policy and alter your details and cover if required”

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Posted 3 years ago

“Was notified when my Insurance was due which is a good thing.”

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Posted 3 years ago

“Always helpful and very competitive on price”

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Posted 3 years ago

“Dial Direct is easy to talk too and I have had no problems with them over the few years I have been with them and still am.”

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Posted 3 years ago

“My premium this year is quite a bit lower than last year and it was good to get this rate without having to negotiate. Easy to access documents online. Fortunately not had to claim on the policy so far so can't comment on that.”

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Posted 3 years ago

“Easy to talk to they explain the policy to you, Get you sorted quickly”

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Posted 3 years ago

“When I received renewal quote I spoke to them direct and managed to get a more than favourable price, bettering on line quotes. They were very helpful and understanding. Highly recommended.”

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Posted 3 years ago

“My own insurance was cheaper than last year. Easy to renew. I put my wife with Dial Direct and needed help. Could be easier to talk with someone but otherwise OK and happy”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,583 reviews