Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,159 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,159 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with online. Good customer service, responsive to enquiries.”

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Posted 3 years ago

“I have always found them to be competitive on price and their renewal process is straight forward.”

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Posted 3 years ago

“Good customer service Willingness to look at renewal price again Pleasant to deal with on the phone I have not had any claims with Dial Direct so cannot comment on this part of the service.”

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Posted 3 years ago

“Gave me a price of £198. Then charged me £218. ?still for rebate ?”

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Posted 3 years ago

“Service very helpful and reasonable insurance rates”

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Posted 3 years ago

“nice and simple to renew”

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Posted 3 years ago

“nice and simple to renew”

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Posted 3 years ago

“Good price with recovery included”

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Posted 3 years ago

“Very pleased with the price and very helpful customer service would recommend your service.”

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Posted 3 years ago

“Renewal quote came through in plenty of time, did not have to do anything to renew policy it just automatically carried on. So really easy to renew it, renewal price was good.”

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Posted 3 years ago

“I purchased home insurance online but l had a query about the renewal and dial direct have a phone number so it was easy to contact them. They were very helpful, professional and solved my query. I didn’t have to wait long to get through on the phone.”

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Posted 3 years ago

“Not a bad price and cheap brake down cover”

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Posted 3 years ago

“Great insurance easy to set up price is right no problems It’s great 😊”

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Posted 3 years ago

“Setting up with Direct was easy enough but I cannot leave a review about after service as I have not had to make a claim yet,hopefully will never have to.”

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Posted 3 years ago

“Efficient service, good responses to questions/queries. Reasonable pricing and appears to look after existing customers not just new.”

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Posted 3 years ago

“I like the way you text me to say how much your taking out of my bank before you take it out. I know it's a dd set up but it's good to remind people of what they are paying for”

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Posted 3 years ago

“No hassle renewal.”

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Posted 3 years ago

“Very happy with the straight forward no hassle service. Iv never had to make a claim but I'm sure it would be dealt with hassle free.”

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Posted 3 years ago

“Very Easy, No hassle! Simple and easy to use site”

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Posted 3 years ago

“competative prices.”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,159 reviews