Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,326 Reviews

84 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 3,326 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive price Easy renewal Clear documents”

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Posted 3 years ago

“Value for money . customer service are always very helpful”

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Posted 3 years ago

“Such a straight forward transaction, stress free, covers all my requirements, keep up the high standards,”

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Posted 3 years ago

“Brisk efficient service. Insurance quote included breakdown cover.”

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Posted 3 years ago

“I have a friend the details of Dial Direct and he was very happy so when I went to renew I found that my policy had gone up so I complain and was happy as it came down, I have been with them for years”

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Posted 3 years ago

“2nd year so far happy not had to make a claim so can't comment yet , did,nt get cheaper quote for 2nd year better luck next year”

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Posted 3 years ago

“2nd year making great saving. Ok by me!!”

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Posted 3 years ago

“Save the last star, in case I make a claim, Happy bunny for now”

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Posted 3 years ago

“Not applicable”

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Posted 3 years ago

“Great service, quick , thorough.....I haven't had to make a claim yet so cannot recommend them on that front, however, so far so good :-)”

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Posted 3 years ago

“Easy to deal with online. Good customer service, responsive to enquiries.”

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Posted 3 years ago

“I have always found them to be competitive on price and their renewal process is straight forward.”

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Posted 3 years ago

“Good customer service Willingness to look at renewal price again Pleasant to deal with on the phone I have not had any claims with Dial Direct so cannot comment on this part of the service.”

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Posted 3 years ago

“Gave me a price of £198. Then charged me £218. ?still for rebate ?”

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Posted 3 years ago

“Service very helpful and reasonable insurance rates”

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Posted 3 years ago

“nice and simple to renew”

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Posted 3 years ago

“nice and simple to renew”

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Posted 3 years ago

“Good price with recovery included”

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Posted 3 years ago

“Very pleased with the price and very helpful customer service would recommend your service.”

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Posted 3 years ago

“Renewal quote came through in plenty of time, did not have to do anything to renew policy it just automatically carried on. So really easy to renew it, renewal price was good.”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,326 reviews