Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,160 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,160 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was good but had to barter down the insurance price even thought i was a returning customer who hasn't made a claim in over 30 years”

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Posted 4 years ago

“Reasonable quote for contents insurance for 2nd year running,”

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Posted 4 years ago

“Very friendly and helpful telephone manner.”

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Posted 4 years ago

“Very good service 👍🏿”

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Posted 4 years ago

“Everything is fine until you need to end your policy. I sold my vehicle 2 months before the end of the policy term and I got charged a £60 cancellation fee, for which I actually had to pay £51 just to cancel the policy early. This was despite having paid 80% of the total amount. This cancellation fee was a rip-off in my opinion. So, just be aware of that before you sign up.”

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(Van Insurance) - Posted 4 years ago

“Everything went smoothly from start to finish.”

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(Van Insurance) - Posted 4 years ago

“I have not had any dealings with Dial Direct as yet but I hope thet will be good.”

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(Home Insurance) - Posted 4 years ago

“I prefer a paper copy of my policy which I times the box for but it never ever arrived so I only have pdf copies on my email which can be easily lost while tidying up you phone memory but as I have never had to use it and now my policy will be due for renewal in a couple of months now”

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(Home Insurance) - Posted 4 years ago

“Good ins.company.”

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(Van Insurance) - Posted 4 years ago

“Very polite and helpfull. Alittle dissapointed with the fee charged for moving my policy to another vehicle. Other than that all ok”

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Posted 4 years ago

“More than happy, but like most insurers they are happy too take your money. Not sure what they are like if you want to make a claim.”

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(Van Insurance) - Posted 4 years ago

“The renew price was lower than last year good comprehensive cover Renewing was very easy”

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Posted 4 years ago

“Good company, policy set up was easy & straightforward. Very easy to manage your online account. No issues with provider whatsoever”

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(Home Insurance) - Posted 4 years ago

“On 2 separate occasions I have dealt with 2 different ladies who have helped me with my queries n nothing was a problem to them and just to call them back if I thought of anything else”

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Posted 4 years ago

“Very good service, easily continued my insurance with no disruptions”

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Posted 4 years ago

“Always easy to deal with.”

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Posted 4 years ago

“Prompt attendance to resolve my issue”

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Posted 4 years ago

“Would recommend Dial Direct for contents insurance.Was given a cheaper price on renewal with extra benefits.Spoke to a lovely young man from Sunderland who couldn’t have been more helpful.”

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Posted 4 years ago

“Have found Dial Direct to be very helpful and price fair would use them again .”

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Posted 4 years ago

“Top notch just changed my car and I have personal plate so had to contact on 4 occasions and always prompt courteous service😊”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,160 reviews