Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,160 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,160 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renewed my home insurance once again without any hassle and at competitive price. Will use Direct again providing they remain competitive.”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“No nonsense straight forward documentation easy to access.”

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Posted 4 years ago

“I had a good price for this year and hope this continues in the future. The service I had in renewing my insurance was made clear and done quickly.”

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Posted 4 years ago

“Good product, easy to set up, no issues , fair price, would recommend to anyone who needs insurance .”

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Posted 4 years ago

“I m with dial direct first year then now I m with them second year good service and reasonable price”

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Posted 4 years ago

“So far, so good. Not had to make a claim so can’t comment on service. When I have dealt with them, people are very polite and helpful.”

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Posted 4 years ago

“Easy to use and also lowered my price .what more could you want.”

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Posted 4 years ago

“I have been with them 4 or 5 years premium increases very slightly each year. I have no complaints at the moment but we will see when I renew my vehicle or if I have an accident.”

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Posted 4 years ago

“Have had no reason to contact them but when fixing it it up thehtheywere as good as as many and better then msot.”

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(Car Insurance) - Posted 5 years ago

“Very good to understand”

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(Van Insurance) - Posted 5 years ago

“very good all round service”

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(Home Insurance) - Posted 6 years ago

“Very helpful and competitive prices for the last 3 years”

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Posted 6 years ago

“Purchased back last year , thankfully not needed to use it, to find out how good they are.”

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(Car Insurance) - Posted 6 years ago

“i have not made a claim under this policy wont let me tick right box .and have got no information on getting discount off meals dont no which ones they are and where”

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(Home Insurance) - Posted 6 years ago

“Good value insurance broker and good cover: Not all transactions can be done online - matter of fact if you want to make even the smallest of alterations to your policy such as add or delete an additional driver and after spending quite some time answering questions online you have to ring the company for a decision. I found this very frustrating.”

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(Car Insurance) - Posted 6 years ago

“As with all insurances, you won't know how good it is until you have to make a claim. Having made no claim, I don't feel able to judge the service I bought. However, I did cancel my policy recently, due to changing vehicle recently and, unfortunately, Dial Direct's quote was a bit higher than others I found on Go Compare. The courteous service and speedy refund made me imagine going back to them in the future. Plus ça change etc., Lawrence.”

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(Van Insurance) - Posted 7 years ago

Hi Lawrence, Thank you for taking the time to share your experience. We are sorry to hear that we were unable to offer a more competitive quote for you at this time. Your feedback is appreciated and will be used to further improve our services. Many Thanks, Dial Direct Social Team

Posted 6 years ago

“Very impressed I get a thank you message every time my d/d goes out little things make a difference also quotes good”

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(Car Insurance) - Posted 7 years ago

Hi Nigel, Thank you for your 4 star review. We are pleased to hear you are happy with our service and we look forward to your continued custom. Thanks, Dial Direct Social Team.

Posted 7 years ago

“Would never use this lot ever. Paid my bill monthly and on November paid December and January together. They cancelled my policy by text mid January so i phoned and they said i cancelled it next day they text to say they were going to cancel so i rang again to be told i now owe money for cancelling my agreement. Now bailiffs are chasing me even though i proved it wasn't me. What a joke of a company. They should be heavily fined for total incompetence. Wake up regulators do your job this lot are a sham.”

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(Car Insurance) - Posted 7 years ago

Hi Scott, We are sorry to hear you have had a bad experience and we would like to look into this for you. Please can you send your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk so we can investigate this. Kind Regards, Sophie.

Posted 7 years ago

“Called to change my name as I got married and they explained I would need a brand new policy!!!! Which I thought was weird! New policy meant that I would be £15 extra per month! !! Def won't be using dial direct again”

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(Home Insurance) - Posted 7 years ago

Hi Laura, We are sorry to hear you have had a bad experience and we would like to look into this. Please can you send your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk so we can see what we can do to help. Kind Regards, Dial Direct Social Team.

Posted 7 years ago

Dial Direct is rated 4.3 based on 3,160 reviews