Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,327 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,327 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good to understand”

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(Van Insurance) - Posted 5 years ago

“very good all round service”

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(Home Insurance) - Posted 6 years ago

“Very helpful and competitive prices for the last 3 years”

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Posted 6 years ago

“Purchased back last year , thankfully not needed to use it, to find out how good they are.”

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(Car Insurance) - Posted 6 years ago

“i have not made a claim under this policy wont let me tick right box .and have got no information on getting discount off meals dont no which ones they are and where”

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(Home Insurance) - Posted 6 years ago

“Good value insurance broker and good cover: Not all transactions can be done online - matter of fact if you want to make even the smallest of alterations to your policy such as add or delete an additional driver and after spending quite some time answering questions online you have to ring the company for a decision. I found this very frustrating.”

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(Car Insurance) - Posted 6 years ago

“As with all insurances, you won't know how good it is until you have to make a claim. Having made no claim, I don't feel able to judge the service I bought. However, I did cancel my policy recently, due to changing vehicle recently and, unfortunately, Dial Direct's quote was a bit higher than others I found on Go Compare. The courteous service and speedy refund made me imagine going back to them in the future. Plus ça change etc., Lawrence.”

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(Van Insurance) - Posted 7 years ago

Hi Lawrence, Thank you for taking the time to share your experience. We are sorry to hear that we were unable to offer a more competitive quote for you at this time. Your feedback is appreciated and will be used to further improve our services. Many Thanks, Dial Direct Social Team

Posted 7 years ago

“Very impressed I get a thank you message every time my d/d goes out little things make a difference also quotes good”

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(Car Insurance) - Posted 7 years ago

Hi Nigel, Thank you for your 4 star review. We are pleased to hear you are happy with our service and we look forward to your continued custom. Thanks, Dial Direct Social Team.

Posted 7 years ago

“Would never use this lot ever. Paid my bill monthly and on November paid December and January together. They cancelled my policy by text mid January so i phoned and they said i cancelled it next day they text to say they were going to cancel so i rang again to be told i now owe money for cancelling my agreement. Now bailiffs are chasing me even though i proved it wasn't me. What a joke of a company. They should be heavily fined for total incompetence. Wake up regulators do your job this lot are a sham.”

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(Car Insurance) - Posted 7 years ago

Hi Scott, We are sorry to hear you have had a bad experience and we would like to look into this for you. Please can you send your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk so we can investigate this. Kind Regards, Sophie.

Posted 7 years ago

“Called to change my name as I got married and they explained I would need a brand new policy!!!! Which I thought was weird! New policy meant that I would be £15 extra per month! !! Def won't be using dial direct again”

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(Home Insurance) - Posted 7 years ago

Hi Laura, We are sorry to hear you have had a bad experience and we would like to look into this. Please can you send your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk so we can see what we can do to help. Kind Regards, Dial Direct Social Team.

Posted 7 years ago

“Difficulty in getting policy cover from old car onto new, lady come through in the end after much conversation. Thing I not understand was increase on monthly payments which I thought were high, considering it was a group 6 vehicle, I realized the I would pay extra for change of cover to new vehicle. I not have long before Insurance will be due again, so it will be Go Compare...Thanks”

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(Car Insurance) - Posted 7 years ago

Hi, Thank you for taking the time to share your experience. In order for us to look into this for you, please can you send your Full Name, Date of Birth and Postcode to socialresponders@bglgoup.co.uk so we can see what we can do. Thanks, Dial Direct Social Team.

Posted 7 years ago

“Very good service”

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(Home Insurance) - Posted 7 years ago

Hi, Thank you for your 5 star review. We are pleased to hear you are happy with the service we have provided. Many Thanks, Sophie.

Posted 7 years ago

“Really good except if you have a late payment it's a £15 charge witch I don't agree with apart from that excellent”

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(Van Insurance) - Posted 7 years ago

Hi Christopher, Thank you for your review. We are pleased to hear that you are happy with our service. Your feedback is appreciated and will be used to further improve our services. Many Thanks, Keri

Posted 7 years ago

“All good”

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(Home Insurance) - Posted 7 years ago

Hi, Thank you for your 4 star review. We are glad to hear you are happy with the service we have provided. Thanks, Dial Direct Social Team.

Posted 7 years ago

“Left Direct-Line in July 2017 after being told that a change of vehicle with current insurer meant a premium increase of nearly £100 No attempt to find me another broker, so declined renewal. Got re-insured with Swinton for about £100 p.a. cheaper. (i.e. about the same as original premium with DL prior to vehicle change) Other than that no problems at all but disappointed at lack of business sense to try and keep a customer. Seemed only to happy to let me go.”

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(Car Insurance) - Posted 7 years ago

Hi, Apologies we were not competitive for you on this occasion and for any inconvenience this has caused. If you have any further concerns please send your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will see what we can do to help. Kind Regards, Dial Direct Social Team.

Posted 7 years ago

“As a new customer with D.D.happy they answered all my questions I was happy to change to D.D”

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(Home Insurance) - Posted 7 years ago

Hi Antony, Thank you for your 4 star review. We are pleased to hear we were able to assist you with your policy. Thanks, Dial Direct Social Team.

Posted 7 years ago

“The service I received was very efficient and smooth, without a problem and I will be renewing my policy with them in the near future.”

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(Van Insurance) - Posted 7 years ago

“Very easy to do.”

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(Home Insurance) - Posted 7 years ago

“No”

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(Van Insurance) - Posted 8 years ago

“Cheap reasonable insurance”

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(Van Insurance) - Posted 8 years ago

Dial Direct is rated 4.3 based on 3,327 reviews