Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,160 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,160 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straight forward van policy, easy to set up and hassle free. I haven't had to make any claims so I can't really make any further comment other than I will probably renew when the time comes.”

Helpful Report

(Van Insurance) - Posted 9 years ago

“They were great!! First time I've insured my car with them but I have no complaints .. If the price stays the same I'll use them again.. Thanx”

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(Car Insurance) - Posted 9 years ago

Hi Petula, Welcome to Dial Direct! I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“No comment only just started cover with them”

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(Car Insurance) - Posted 9 years ago

“No comment only just started cover with them”

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(Car Insurance) - Posted 9 years ago

Hi, Welcome to Dial Direct! Thank you for your review. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“was best price for myself . gutted kwik fit plat was dearer as that was quality but im happy with the policy from here . customer service was quick and easy for info and help”

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(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. It is great to hear that you are happy with your policy and the service you have received so far. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“It was pretty easy to insure”

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(Car Insurance) - Posted 9 years ago

Hi Narendra, Thank you for your review. It is great to hear that you found it easy to set up your policy with us. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“I will not be insuring my car with you this year as it's far to expensive £325.00 no way I will be looking else where”

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(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. Apologies for any inconvenience the renewal process has caused. I would like to have a look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“ok”

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(Car Insurance) - Posted 9 years ago

Hi Marek, Thank you for your review. It is great to see that you are not disappointed with your policy. However, if you would like to let us know how to improve our service, please respond to this message to socialresponders@bglgroup.co.uk. Kind Regards, Keri

Posted 9 years ago

“Very quick and easy”

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(Car Insurance) - Posted 9 years ago

Hi Mark, Thank you for your review. It is great to hear that you found the process easy. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“the only thing i have to gripe about is same as all other providers 0844 numbers instead of 0800,”

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(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. We have recently made some changes with our contact numbers so our customers will now be charged at their local rate. Our non premium rated number is 0344 412 2137. Kind Regards, Keri

Posted 9 years ago

“Good service. Thankyou.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi David, Thank you for your review. It is great to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“They were easy to talk to and made everything simple.”

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(Car Insurance) - Posted 9 years ago

“Very good service”

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(Car Insurance) - Posted 9 years ago

“very good service”

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(Car Insurance) - Posted 9 years ago

“Good call centre never on the phone to long”

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(Van Insurance) - Posted 9 years ago

“Provides just what we want at a very competitive price.”

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(Home Insurance) - Posted 9 years ago

“So far have not needed to claim. But the service to get the insurance was easy. Looking forward to my quote this year.”

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(Car Insurance) - Posted 9 years ago

“Easy purchase with no issues or problems. I left my keys on the bus and although the key funder service wasn't used the reassurance it gave me was a great help. I collected my keys from the bus company.”

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(Car Insurance) - Posted 9 years ago

“I had to swap my car 3 months ago for fail MOT and Dialdirect double charge my insurance in my new car.”

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(Car Insurance) - Posted 9 years ago

“I was doubtful at first, but the great price,and ease of getting the insurance, did it for me.”

Helpful Report

(Home Insurance) - Posted 10 years ago

Dial Direct is rated 4.3 based on 3,160 reviews