Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,328 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,328 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful”

Helpful Report

Posted 8 years ago

“Was the best option on price and extras for my location and requiments”

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(Home Insurance) - Posted 8 years ago

“Easy to choose policy. Great prices.”

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(Home Insurance) - Posted 8 years ago

“go compare saved me lots of money finding dial direct but made no claims yet”

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(Car Insurance) - Posted 8 years ago

“CANCELLED POLICY AFTER TWELVE MONTHS BIG INCREASE”

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(Home Insurance) - Posted 8 years ago

“Easy and reasonable”

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(Car Insurance) - Posted 8 years ago

Thank you for taking the time to post a review. I am pleased to hear that you found the process of setting up the policy easy. We look forward to your continued custom. Kind Regards, Dial Direct Social Team

Posted 8 years ago

“Okay but not outstanding.”

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(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Very good price and easy to do.didnt have to pay extra for home start etc.paid extra to make sure had courtesy car incase of accident even so it was cheaper than my old insurance.”

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(Car Insurance) - Posted 9 years ago

Hi Margaret, Thank you for your review. I am pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“is ok”

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(Car Insurance) - Posted 9 years ago

Hi Mariusz, Thank you for your review. It is great to know that you are happy with your policy. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“was i meant to receive a free gift ? with go compare”

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(Home Insurance) - Posted 9 years ago

HI Philip, Thank you for your review. I'd like to help look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Keri

Posted 9 years ago

“Straight forward van policy, easy to set up and hassle free. I haven't had to make any claims so I can't really make any further comment other than I will probably renew when the time comes.”

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(Van Insurance) - Posted 9 years ago

“They were great!! First time I've insured my car with them but I have no complaints .. If the price stays the same I'll use them again.. Thanx”

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(Car Insurance) - Posted 9 years ago

Hi Petula, Welcome to Dial Direct! I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“No comment only just started cover with them”

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(Car Insurance) - Posted 9 years ago

“No comment only just started cover with them”

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(Car Insurance) - Posted 9 years ago

Hi, Welcome to Dial Direct! Thank you for your review. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“was best price for myself . gutted kwik fit plat was dearer as that was quality but im happy with the policy from here . customer service was quick and easy for info and help”

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(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. It is great to hear that you are happy with your policy and the service you have received so far. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“It was pretty easy to insure”

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(Car Insurance) - Posted 9 years ago

Hi Narendra, Thank you for your review. It is great to hear that you found it easy to set up your policy with us. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“I will not be insuring my car with you this year as it's far to expensive £325.00 no way I will be looking else where”

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(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. Apologies for any inconvenience the renewal process has caused. I would like to have a look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“ok”

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(Car Insurance) - Posted 9 years ago

Hi Marek, Thank you for your review. It is great to see that you are not disappointed with your policy. However, if you would like to let us know how to improve our service, please respond to this message to socialresponders@bglgroup.co.uk. Kind Regards, Keri

Posted 9 years ago

“Very quick and easy”

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(Car Insurance) - Posted 9 years ago

Hi Mark, Thank you for your review. It is great to hear that you found the process easy. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“the only thing i have to gripe about is same as all other providers 0844 numbers instead of 0800,”

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(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. We have recently made some changes with our contact numbers so our customers will now be charged at their local rate. Our non premium rated number is 0344 412 2137. Kind Regards, Keri

Posted 9 years ago

Dial Direct is rated 4.3 based on 3,328 reviews