Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,160 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,160 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes was impressed and it was clear in plain English no hidden gargen easy to get hold of by phone was more than satisfied”

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(Car Insurance) - Posted 10 years ago

“Pretty good provider”

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(Car Insurance) - Posted 10 years ago

“good service fair price”

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(Car Insurance) - Posted 10 years ago

“very good”

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(Car Insurance) - Posted 10 years ago

“i am happy with the service I got”

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(Van Insurance) - Posted 10 years ago

“In my opinion when I changed my vehicle from an import to a British vehicle the insurance was a bit steep as it increased, but due to our financial situation at the time we could not afford to cancel and take out a new policy with another company, quoting half the price for same. I am glad that when I changed my vehicle recently Dial Direct could not cover as they did not list latest vehicle. I took out a policy with another company paying nearly half (for a left hand drive American import) of what Dial Direct were charging for a British vehicle”

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(Car Insurance) - Posted 10 years ago

“Everything quite straightforward but thankfully never experienced having to claim.”

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(Home Insurance) - Posted 10 years ago

“No very good deeling with the claims. .”

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(Home Insurance) - Posted 10 years ago

“They helpful people to talk to went up ring then up.”

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(Van Insurance) - Posted 10 years ago

“Top insurance and best deals.”

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(Car Insurance) - Posted 10 years ago

“Never got in touch with them even after at least ten phone calls at ten minutes each time, two written letters and numerous emails. I was only trying to upgrade my policy to a different car, so I was forced to take a new insurance with a different provider. Absolutely rubbish.”

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(Car Insurance) - Posted 10 years ago

“very competitive on price & Value for money.”

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(Van Insurance) - Posted 10 years ago

“I stuck with the same insurers for many years and the premiums went up every year.I changed to dial direct with the minimum of hassle and saved a couple of hundred pounds.”

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(Home Insurance) - Posted 10 years ago

“The policy gave me everything I needed and very good price .”

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(Car Insurance) - Posted 10 years ago

Dial Direct is rated 4.3 based on 3,160 reviews