Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,326 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,326 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“More than happy, but like most insurers they are happy too take your money. Not sure what they are like if you want to make a claim.”

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(Van Insurance) - Posted 4 years ago

“The renew price was lower than last year good comprehensive cover Renewing was very easy”

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Posted 4 years ago

“Good company, policy set up was easy & straightforward. Very easy to manage your online account. No issues with provider whatsoever”

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(Home Insurance) - Posted 4 years ago

“On 2 separate occasions I have dealt with 2 different ladies who have helped me with my queries n nothing was a problem to them and just to call them back if I thought of anything else”

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Posted 4 years ago

“Very good service, easily continued my insurance with no disruptions”

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Posted 4 years ago

“Always easy to deal with.”

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Posted 4 years ago

“Prompt attendance to resolve my issue”

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Posted 4 years ago

“Would recommend Dial Direct for contents insurance.Was given a cheaper price on renewal with extra benefits.Spoke to a lovely young man from Sunderland who couldn’t have been more helpful.”

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Posted 4 years ago

“Have found Dial Direct to be very helpful and price fair would use them again .”

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Posted 4 years ago

“Top notch just changed my car and I have personal plate so had to contact on 4 occasions and always prompt courteous service😊”

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Posted 4 years ago

“Renewed my home insurance once again without any hassle and at competitive price. Will use Direct again providing they remain competitive.”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“No nonsense straight forward documentation easy to access.”

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Posted 4 years ago

“I had a good price for this year and hope this continues in the future. The service I had in renewing my insurance was made clear and done quickly.”

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Posted 4 years ago

“Good product, easy to set up, no issues , fair price, would recommend to anyone who needs insurance .”

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Posted 4 years ago

“I m with dial direct first year then now I m with them second year good service and reasonable price”

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Posted 4 years ago

“So far, so good. Not had to make a claim so can’t comment on service. When I have dealt with them, people are very polite and helpful.”

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Posted 4 years ago

“Easy to use and also lowered my price .what more could you want.”

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Posted 4 years ago

“I have been with them 4 or 5 years premium increases very slightly each year. I have no complaints at the moment but we will see when I renew my vehicle or if I have an accident.”

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Posted 4 years ago

“Have had no reason to contact them but when fixing it it up thehtheywere as good as as many and better then msot.”

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(Car Insurance) - Posted 5 years ago

Dial Direct is rated 4.3 based on 3,326 reviews