Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,326 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,326 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not had a lot of dealings with this business but what I have had has been very satisfactory. Am thinking of switching another car insurance to them shortly.”

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Posted 3 years ago

“Reasonable value although there are cheaper out there. Next year I would expect a cheaper quote if not had make a claim. Good customer service, able to talk”

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Posted 3 years ago

“Agent for customer service was very helpful and renewal very easy”

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Posted 3 years ago

“Helped me to sort out things”

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Posted 3 years ago

“Helpful and contactable”

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Posted 3 years ago

“so far I've not had to call upon them in an emergency, but they have dealt with the necessary paperwork for payment, renewals etc very efficiently”

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Posted 3 years ago

“Great communication price a little steep but decided to go with you again”

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Posted 3 years ago

“Very easy to deal with both online and by e-mail and telephone. Quotations are extremely competitive and detail is all there for you to see what you are actually going to get. No sub items where unbeknown to yourself you have agreed to another product starting in 2/3 months time. What you see is what you get and you can't ask for anything more.”

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Posted 3 years ago

“I BEEN WITH DIAL DIRECT FOR A SHORT WHILE . I WENT WITH DIAL DIRECT, WHEN MY OTHER INSURANCE RAN OUT. DIAL DIRECT OFFERD A CAR INSURANCE COVER WITH A GOOD PRICE . I FOUND THEM EASY TO DEAL WITH , WHEN SETTING UP MY INSURANCE . I CAN NOT COMMENT ON HOW GOOD DIAL DIRECT ARE TILL A CLAIM IS MADE? .”

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Posted 3 years ago

“Great price after querying my renewal quote. The cost came down £50. Unfortunately it went up £10 when I increased the annual mileage from 5000 to 6000. Very good communication.”

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Posted 3 years ago

“Reasonable prices.”

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Posted 3 years ago

“Straightforward renewal at competitive price”

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Posted 3 years ago

“Price was OK. Unlikely to get it much cheaper elsewhere and quicker than keying everything in again”

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Posted 3 years ago

“Dial direct made it very easy to renew my van policy and the renewal price was good enough that I did not need to get other quotes, saving me time which is always appreciated.”

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Posted 3 years ago

“Great company, everything so simple online. And they have looked after me with my renewal of my van insurance. Will be having my house insurance with them soon”

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Posted 3 years ago

“Very good price and really easy to set up car insurance.”

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Posted 3 years ago

“So this is how it is. You have been fare and direct with me ,and I thank you for your service.But nig have messed me about. With the vandalism to my van. Firstly they told me to choose a firm to fix the damage to my van ,waited in all day never turn up. So I rang nig to complain. They told me to try another firm, so I found another firm to do the work gave them the van. Completed the job paid them for the work and now I am £ 1.333.00 pounds out of pocket. Thanks nig.”

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Posted 3 years ago

“Seems an efficient company. My second year. Although still waiting for my documents”

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Posted 3 years ago

“Been with dial direct for a number of years now and have always found them to be very competitive with their pricing and they are usually very helpful when you need to contact them by phone.”

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Posted 3 years ago

“Quick and easy service and very helpful”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,326 reviews