Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 3,001 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good price and really easy to set up car insurance.”

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Posted 3 years ago

“So this is how it is. You have been fare and direct with me ,and I thank you for your service.But nig have messed me about. With the vandalism to my van. Firstly they told me to choose a firm to fix the damage to my van ,waited in all day never turn up. So I rang nig to complain. They told me to try another firm, so I found another firm to do the work gave them the van. Completed the job paid them for the work and now I am £ 1.333.00 pounds out of pocket. Thanks nig.”

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Posted 3 years ago

“Seems an efficient company. My second year. Although still waiting for my documents”

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Posted 3 years ago

“Been with dial direct for a number of years now and have always found them to be very competitive with their pricing and they are usually very helpful when you need to contact them by phone.”

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Posted 3 years ago

“Quick and easy service and very helpful”

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Posted 3 years ago

“Quick and efficient reliable”

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Posted 3 years ago

“Very reasonable premium, helpful customer service and breakdown cover included, very happy”

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Posted 3 years ago

“A good telephone conversation with Dial Direct resulted in a reduced quote for the renewal of my motoring insurance. I was well satisfied by the result, and the price.”

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Posted 3 years ago

“Dial direct are a great company to get car insurance from, it is so easy to arrange cover on their website & all documents are visible to download on the client portal, renewal was easy as well with one click. They even gave me a refund as the renewal quote was incorrect even tho I had accepted. Most definitely will recommend & use again.”

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Posted 3 years ago

“I was happy to return to Dial Direct again this year as they offered a much cheaper contract than I paid last year, so was happy to return.”

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Posted 3 years ago

“Renewed my policy again this year because of the excellent price and because of the quality of service I always receive from them.”

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Posted 3 years ago

“Very pleasant staff to deal with. I’d have given 5 stars if our premium hadn’t risen so much and we haven’t made a claim. This is our third year as customers, hopefully premiums stay favourable in the future.”

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Posted 3 years ago

“Easy to complete on line and well priced”

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Posted 3 years ago

“I found the renewal policy very easy to do.Could not have asked for a better service thanks Dial Direct”

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Posted 3 years ago

“Great,was paying double the annual price for insurance,dial direct ins quote good ,agents I’ve spoke to are really caring...I like that,it’s not about the car all the time ITS THE CUSTOMER ASWELL !!!!😬”

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Posted 3 years ago

“After calling I got my renewal down to an exceptable level. It's just a pity that I wasn't offered this to start though, after having insurance with you for several years. REWARD LOYALLY.”

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Posted 3 years ago

“"I only took out my policy with dialdirect in may 2021 and therefore cannot as yet am in able to supply any other information regarding their service."”

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(Home Insurance) - Posted 3 years ago

“Always very helpful on renewal with excellent pricing used Dial Direct for many years always the most competitive. The only thing I don't like is the automatic renewal you have to call again to make sure it's removed”

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Posted 3 years ago

“STAYED FOR A SECOND YEAR BECAUSE THEY AGREED A BETTER PRICE THAN ORIGINALY QUOTED AND ARE EASY TO CONTACT A HUMAN TO TALK TO.”

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Posted 3 years ago

“Polite and efficient staff.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,001 reviews