Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,159 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,159 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional organised people”

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Posted 3 years ago

“Straight forward..no problems. Internet purchase Then printed docs out.”

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Posted 3 years ago

“Price was even better than last year Do wish the years discount would increase ie stops at 9 years no claims , should increase every year Plus insurance is only as good as the results pending any claims, which I haven’t “touch wood” had to claim”

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Posted 3 years ago

“It was a very good experience, swift, clear and concise. Everything sorted out within minutes with a good price rating too.”

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Posted 3 years ago

“Hi as a long standing customer, I have not had any problems with the service that you provide. My only issue is that the policy should reflex this as a long standing customer.”

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Posted 3 years ago

“The price was cheaper than last year and I changed card details on line without any trouble”

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Posted 3 years ago

“Easy renewal but disappointed that price increased”

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Posted 3 years ago

“we have our house insurance with Dial Direct, we haven't had to use them yet so i cannot give them five stars but for ease of use and renewal of insurance they are simple and competitive”

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Posted 3 years ago

“good priced car insurance though not had to claim so hard to judge at the min.”

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Posted 3 years ago

“The price was competitive and the online renewal process was easy.”

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Posted 3 years ago

“Have not had a lot of dealings with this business but what I have had has been very satisfactory. Am thinking of switching another car insurance to them shortly.”

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Posted 3 years ago

“Reasonable value although there are cheaper out there. Next year I would expect a cheaper quote if not had make a claim. Good customer service, able to talk”

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Posted 3 years ago

“Agent for customer service was very helpful and renewal very easy”

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Posted 3 years ago

“Helped me to sort out things”

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Posted 3 years ago

“Helpful and contactable”

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Posted 3 years ago

“so far I've not had to call upon them in an emergency, but they have dealt with the necessary paperwork for payment, renewals etc very efficiently”

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Posted 3 years ago

“Great communication price a little steep but decided to go with you again”

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Posted 3 years ago

“Very easy to deal with both online and by e-mail and telephone. Quotations are extremely competitive and detail is all there for you to see what you are actually going to get. No sub items where unbeknown to yourself you have agreed to another product starting in 2/3 months time. What you see is what you get and you can't ask for anything more.”

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Posted 3 years ago

“I BEEN WITH DIAL DIRECT FOR A SHORT WHILE . I WENT WITH DIAL DIRECT, WHEN MY OTHER INSURANCE RAN OUT. DIAL DIRECT OFFERD A CAR INSURANCE COVER WITH A GOOD PRICE . I FOUND THEM EASY TO DEAL WITH , WHEN SETTING UP MY INSURANCE . I CAN NOT COMMENT ON HOW GOOD DIAL DIRECT ARE TILL A CLAIM IS MADE? .”

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Posted 3 years ago

“Great price after querying my renewal quote. The cost came down £50. Unfortunately it went up £10 when I increased the annual mileage from 5000 to 6000. Very good communication.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,159 reviews