Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,992 Reviews

83 %

of reviewers recommend Dial Direct

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4.3

Based on 2,992 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleasant staff and good service”

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Posted 2 years ago

“Don't bug me with constant emails. Don't raise the price exorbitantly unlike other insurers. Apart from that have had no dealings with them, so can't respond.”

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Posted 2 years ago

“Dial direct customer service are very prompt at answering calls, but in the same breath not so quick to return calls. 3 times I called to cancel a potential claim, computer down each time and never returned calls. Hence my insurance went up.”

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Posted 2 years ago

“It's very unusual for me to use the same car insurance company two years in a row. But Dial direct not only gave me a good deal for a second year, but when I phoned them, they dropped the price. Also, the girl I spoke to me was excellent.”

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Posted 2 years ago

“Price is good, value for money”

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Posted 2 years ago

“no issues .would use again.extras included at no extra cost fair pricing.”

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Posted 2 years ago

“Works okay for me”

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Posted 2 years ago

“Good service, offering me a good price and cheaper than last year. It’s a thumbs up from me.”

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Posted 2 years ago

“Apart from payment soon sorted adviser very helpful will use them again !”

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Posted 2 years ago

“They were able to get me a cheep price than the one they gave me first. Just because I told them I had retired this year”

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Posted 2 years ago

“This is my second year with Dial Direct, they offer a competitive price to the opposition. Everything about your policy is easily accessible online. As long as they stay competitive I want stay with them.”

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Posted 2 years ago

“Easy to communicate with customer service.”

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Posted 2 years ago

“I have been with your company a few yrs now and have not been disappointed with the service and quotes l recieve”

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Posted 2 years ago

“Good price for the insurance, worked fine with online service.”

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Posted 2 years ago

“2nd year with Dial Direct, good value”

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Posted 2 years ago

“The renewal process was easy and the cost was competitive.”

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Posted 2 years ago

“Price went up but after checking with other companies it was still competitive.”

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Posted 2 years ago

“Really good price this year, well done it’s rare these days you pay less than the year before. Only one complaint dial direct sent me an offer a while ago I think it was for a voucher and I couldn’t complete the process on line to receive it!”

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Posted 2 years ago

“This is my second year with Dial Direct very professional service nice surprise when I got my quote and it had gone down thank you 😊”

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Posted 2 years ago

“After waiting for 20 minutes each time (4) I was connected to RAC not house contents. Not happy.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 2,992 reviews