Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,148 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,148 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have only been insured with DialDirect for two years. Their premium went up from year 1 to year 2 despite the absence of any claims during the year. I queried this in their feedback form, and they halved the amount of the increase, which was welcome. I don't have a claim history with DialDirect. I consider that to be the acid test of an insurance relationship. So far DD seem easy to get in touch with and to deal with.”

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Posted 2 years ago

“Happy with the price it seems to be a good company but I haven’t had to make a claim yet and hopefully I won't but if I do I hope that it would get sorted efficiently and promptly”

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Posted 2 years ago

“Good prices”

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Posted 2 years ago

“Not made any claims yet, thank goodness! However the quote and the Customer Service has been very competitive & professional.”

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Posted 2 years ago

“The operator was patience & actually listened! The reason for the call was very straightforward & so was the process, also to make an unexpected financial saving was the cherry on top! 👏🏾”

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Posted 2 years ago

“Competitive price”

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Posted 2 years ago

“Very happy with everything good service with no fuzz”

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Posted 2 years ago

“A competitive quote for my car insurance again this year. A surprise £10 Tesco voucher was sent to me after I'd signed up for another year. I haven't had to make any claims so can't comment on service for this. I can access all my documents using my online Dial Direct account, which is handy.”

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Posted 2 years ago

“Easy to speak with. Dis mine whilst on holiday in Spain.”

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Posted 2 years ago

“Not had to make any claims. But found it’s easy to renew. Always reminded when renewing is due”

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Posted 2 years ago

“No fuss no bother got a cheaper quote for insuring my car”

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Posted 2 years ago

“Haven’t had any claims but easy to deal with and do what they say they will.”

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Posted 2 years ago

“Easy to deal with and a quick and prompt response”

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Posted 2 years ago

“Renewed without need to think about it as the prem was only slightly increased. I have received V Good service when needing RAC recovery service. Happy bunny.”

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Posted 2 years ago

“Very easy to make contact and my claim was delt with efficiently.”

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Posted 2 years ago

“The customer service was excellent all round, but I was very disappointed at the big increase in my premium this year. Would recommend though.”

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Posted 2 years ago

“I joint DialDirect for the past two years as they offer more competitive premiums for fully comprehensive motor cover than any other top insurance companies. Besides, its easy to contact their helpline to discuss any issues with one of their courteous and friendly staff. I cannot comment on their emergency road help or breakdown services as I haven’t used them during my cover period. I would definitely recommend dial direct for any motorist who is looking for insurance cover.”

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Posted 2 years ago

“I’ve had no need to use D.D. yet. They seem helpful and concerned about their customers which is what we need to know for our reassurance about them.”

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Posted 2 years ago

“Very happy with my renewal but would have liked a printed certificate and green card for driving in eu as I don't have access to a printer.”

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Posted 2 years ago

“My experience with Dial Direct is very positive. I was very impressed with the renewal price for the following year and how easy it was to renew my new policy. I did request a hard copy of my policy, rather than having to rely going through my emails to recap on information, I haven't received a hard copy. But I would still recommend Dial Direct to insure your car. 😊”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,148 reviews