Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,989 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service whenever iv had to ring, pleased with all quotes iv had.”

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Posted 1 year ago

“Easy to deal with hassle free.”

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Posted 1 year ago

“I found cheeper quotes online so wondered why your quote was high x just. Let it go onto new insurance with yourselves for easiness.”

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Posted 1 year ago

“Although premium was increased and had that £20 service charge included. It included breakdown services and still came in cheaper than competitors on multiple comparison sites. I choose not to auto renew so cannot use the renew option on the internet.”

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Posted 1 year ago

“For the first time in many years I stayed with the same insurance company, Dial Direct. They gave me an excellent quote, comparable with last year, that just carried on when last year's finished. Thanks again. 😎”

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Posted 1 year ago

“renewed my car insurance last month really quick and easy process”

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Posted 1 year ago

“Although there was an increase in the annual cost, I thought it was still a reasonable price & did include breakdown.”

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Posted 1 year ago

“Although quite a bit more expensive than last year, the premium does include breakdown cover. Still very good value. Not yet tested by having to make a claim.”

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Posted 1 year ago

“I spoke to the operator on the telephone regarding my renewal price, she was not able to help me lower my premium I was not very happy”

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Posted 1 year ago

“Very helpful and professional”

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Posted 1 year ago

“They were very easy to deal with over the phone. I renewed from last year and happy yo for so.”

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Posted 1 year ago

“Been with this insurance 3 years the premiums go up and down each year but not to bad overall. Its shame like the old days when your insurance use to go down each year the longer you had it. I guess to many idiots on the road, the insurers want there cut and the comsumer have no choice to pay it to stay within the law.”

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Posted 1 year ago

“Received my renewal quote in plenty of time to peruse and consider. The renewal price was very competitive and after looking around I swa no reason to move my cover elsewhere. Informed Dial Direct of my decision and from then on evrything went very smoothly. I am more than pleased with their service and hope to be with them for many years to come, thank you”

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Posted 1 year ago

“The service I received was First-class and the price only went up a couple of quid so I decided to stay with them for a third year,thank you”

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Posted 1 year ago

“This is my second year i am very pleased with the price,my only gripe is myself and my daughter can’t get into the self service center she wanted to print my policy of for me but it wouldn’t let us past logging in page ,luckily I have still got my last years copy because I didn’t make any changes.Also it took ages to find a phone number to ring so gave up.I am nearly 80not very savvy with computer so I do like paper copies.Other than that I am pleased with them”

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Posted 1 year ago

“Their follow up on my enquiries.”

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Posted 1 year ago

“Easy to renew and price”

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Posted 1 year ago

“It was straight forward to renew my car insurance,they were very good and got me a better price than the one they sent out to me.win win”

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Posted 1 year ago

“NOT really happy but acceptable as your renewal price was competitive. Everyone these days has an excuse for raising their prices and have us over a barrel. Will prices, including car insurance ever go down !”

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Posted 1 year ago

“Always helpful on line and phone it would be great if it was cheaper but no more expensive than others.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,989 reviews