Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,145 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,145 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive price for car insurance. Have been a customer for several years and always found any query/ problem has been dealt with promptly.”

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Posted 1 year ago

“I was very pleased with the way my request for assistance was handled after my battery ran flat on my drive and thank you very much.”

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Posted 1 year ago

“I have recently had to sort out the car insurance and I found this company make it very simple I gave 4 stars not 5 as I can’t score fairly as I have never claimed before”

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Posted 1 year ago

“Happy with 2nd Yr quote hopefully 3yr quote will be similar”

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Posted 1 year ago

“Renewal online very easy. Competitive price.”

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Posted 1 year ago

“On the ball with tenewal quote.”

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Posted 1 year ago

“Yes my quote for my car and vans are ok but to add my son who is only 19 to my insurance the prise was horrendous how do young drivers surpose to afford there insurance 5000 to 6000 thousand a year”

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Posted 1 year ago

“Happy customer”

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Posted 1 year ago

“The system is user friendly and efficient and they provide competitive proces”

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Posted 1 year ago

“Renewed without any problems, but why does it take so long for the details of your insurance to be added to the MID.”

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Posted 1 year ago

“Happy with service disappointed with price increase”

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Posted 1 year ago

“Easy to renew and a competitive price”

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Posted 1 year ago

“Easy value for money I could have got cheaper but I am happy to stay with you thanks”

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Posted 1 year ago

“Shame that I had to ring up for an instant discount why try it on? Otherwise it would have been 5 stars.”

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Posted 1 year ago

“I stayed with Dial Direct again this year even though the price had gone up quite a bit. It was easy to renew and competitive, we will see how the quote goes for next near.”

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Posted 1 year ago

“Fair price. Documents readily available.”

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Posted 1 year ago

“Fair price for renewal so decided to stay. Good service and easy access to documents.”

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Posted 1 year ago

“Easy renewal at a competitive price, and always keep you informed about your policy/ payments.”

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Posted 1 year ago

“Quick simple - clear information”

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Posted 2 years ago

“A competative price”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,145 reviews