Dial Direct Reviews

Name: Dial Direct
Rating: 4.26

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,443 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 26th July 2023

Dial Direct 1 star review on 23rd October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasnt too happy about my policy price going up but when I spoke to someone they was helpful and managed to get a little cheaper than quoted”

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Posted 7 months ago

“Although I was initially astounded at the rise in costs compared to the previous year, after further discussion I got my car insurance at a very acceptable price in comparison to other insurers. Customer Service were professional and decisive.”

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Posted 7 months ago

“As car insurance prices have risen quite steeply this year, I was pleased that my quote from Dial Direct was the lowest.”

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Posted 7 months ago

“Good compressive policy but price increased from £170 to £330 in one year”

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Posted 7 months ago

“Just to let you know that though bit expensive on that occasion I had less paying monthly than I am paying now And I was rung to renew with you I could have save a £ 100 on that Was not happy at that moment”

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Posted 7 months ago

“Telephone assistance very helpful.”

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Posted 7 months ago

“Very helpful over phone as I am not very good with technology. All paperwork sent by post. Very good service”

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Posted 7 months ago

“Really easy to renew my car insurance on line & with a very competetive price.”

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Posted 7 months ago

“For me, a first time customer, the price/cover was right. I have yet to test the service with a claim of any kind. We shall see. I would prefer an on-line renewal system as the long distance 'phone line is difficult+”

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Posted 8 months ago

“A long time customer , they are competitive with there prices so I stuck with them .”

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Posted 8 months ago

“Competitive price for car insurance. Have been a customer for several years and always found any query/ problem has been dealt with promptly.”

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Posted 8 months ago

“I was very pleased with the way my request for assistance was handled after my battery ran flat on my drive and thank you very much.”

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Posted 8 months ago

“I have recently had to sort out the car insurance and I found this company make it very simple I gave 4 stars not 5 as I can’t score fairly as I have never claimed before”

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Posted 8 months ago

“Happy with 2nd Yr quote hopefully 3yr quote will be similar”

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Posted 8 months ago

“Renewal online very easy. Competitive price.”

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Posted 8 months ago

“On the ball with tenewal quote.”

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Posted 8 months ago

“Yes my quote for my car and vans are ok but to add my son who is only 19 to my insurance the prise was horrendous how do young drivers surpose to afford there insurance 5000 to 6000 thousand a year”

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Posted 8 months ago

“Happy customer”

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Posted 8 months ago

“The system is user friendly and efficient and they provide competitive proces”

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Posted 8 months ago

“Renewed without any problems, but why does it take so long for the details of your insurance to be added to the MID.”

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Posted 8 months ago

Dial Direct is rated 4.3 based on 2,443 reviews