Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,048 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found dealing with you Fine and polite. However I had to push for a reduction in new quote for 2024. It would be far better for existing customers loyalty to be rewarded. Graham Turner - Halifax - Yorkshire”

Helpful Report

Posted 9 months ago

“Spoke on the phone to renew my policy the young lady was very helpful explaining everything very well all went smoothly very satisfied.”

Helpful Report

Posted 9 months ago

“Easy to deal with by phone - and got a good price!”

Helpful Report

Posted 9 months ago

“After my car was damaged in supermarket car park when I was not in it,my claim was dealt with quickly and efficiently by very helpful staff”

Helpful Report

Posted 9 months ago

“Ease of renewal & payment”

Helpful Report

Posted 9 months ago

“The way you sorted out my payment details , because of the problem we had with my bank card , I would like to see cheaper primuims for very loyal customers like me ,”

Helpful Report

Posted 9 months ago

“Very good service and the right price and very helpful”

Helpful Report

Posted 9 months ago

“Very helpful and easy to speak to someone .”

Helpful Report

Posted 9 months ago

“They listen to my complaints and resolved my issues.”

Helpful Report

Posted 9 months ago

“The price I was first quoted was a fairly big increase but after phoning and explaining that it was too expensive, the price was reduced. The company is good but for long term customers there is no loyalty from the company.”

Helpful Report

Posted 9 months ago

“Good value cover”

Helpful Report

Posted 9 months ago

“I happy because the customer service is good and the quote for my car insurance find cheaper than any other insurance company A to Z explain by customer service”

Helpful Report

Posted 10 months ago

“Competitive pricing”

Helpful Report

Posted 10 months ago

“Good service and fair price.”

Helpful Report

Posted 10 months ago

“Great service, Very easy to deal with , stunned by the premium increase this year though despite as mother year of no claims and the same car/ address.”

Helpful Report

Posted 10 months ago

“. Great policy price but overseas customer service an absolute joke.”

Helpful Report

Posted 10 months ago

“Are good to deal with but a very big price hike this year.”

Helpful Report

Posted 10 months ago

“Easy to sort out my insurance, happy with my quote & cover.”

Helpful Report

Posted 10 months ago

“Good service Always available, for the customers.”

Helpful Report

Posted 10 months ago

“Easy to renew although a steep increase.”

Helpful Report

Posted 10 months ago

Dial Direct is rated 4.3 based on 3,048 reviews