Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,578 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.3

Based on 3,578 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy and competitive, thank you.”

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Posted 7 months ago

“What would make me happy would be for Dial Direct to make a loyalty scheme whereas when I recommend somebody (as I have) to Dial Direct, I would be compensated.”

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Posted 7 months ago

“Happy with uk call center but not happy with South africa call center don't understand them”

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Posted 7 months ago

“Easy to get a quote and easy to set up my car insurance. Very happy with the service.”

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Posted 7 months ago

“Very easy to renew my insurance”

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Posted 7 months ago

“Competitive price for the cover provided”

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Posted 8 months ago

“Happy with the price but needed customer service which was a bit of a hard job. Could not understand what he was saying nor could he understand me. Did make me think was it worth all the hassle.”

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Posted 8 months ago

“Easy to renew and being cheeper than last year was more than happy to stay with them”

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Posted 8 months ago

“good cover price, easy to renew no problems with dialdirect and sent a copy of the policy by post. much appreciated.”

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Posted 8 months ago

“good price good service took no time at all to renew”

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Posted 8 months ago

“Easy to renew my insurance and a lot cheaper than the best quote from Confused.com”

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Posted 8 months ago

“Very Good Communication”

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Posted 8 months ago

“I was very happy after talking to one of your phone operators who gave me a quote of £167(roughly,I can’t remember the exact amount),only to find that you actually charged me £184(again,roughly),is this normal practice ?.”

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Posted 8 months ago

“I was able to renew my vehicle cover without any need to search elsewhere for a better price - makes a change!”

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Posted 8 months ago

“Happy with service and a fair renewal price.”

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Posted 9 months ago

“I have given DD 4 stars. I approve of the reduction in price from last year. However, it is time to review this policy of charging an administration charge on top of the policy price. It is not an incentive to keeping customers, more of a punishment for loyalty. I see some of the reviews tell you this quite clearly. They feel. cheated. What is the point of having a protected NCD, then you lose a percentage of this through this very unfair admin charge. Having road breakdown assistance with RAC is a plus. I no longer auto renew as I like to make sure your price is still the best. Your phone operator that handled my renewal knew what he was doing, no fault with him. A Sutherlan SGM”

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Posted 9 months ago

“I pleased with receiving my paper copy my renewal.😀.”

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Posted 9 months ago

“Easy renewal, good priced insurance with very good policy app.”

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Posted 9 months ago

“Not had any problems”

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Posted 9 months ago

“Easy new renewal process. One problem! I asked for a printed format to be sent to me; nothing has arrived. I do not have a printer so would appreciate a certificate of insurance to be posted to me asap!!!!”

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Posted 9 months ago

Dial Direct is rated 4.3 based on 3,578 reviews