Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,660 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.4

Based on 3,660 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The eventual price of the insurance came down dramatically after several abortive attempts speaking to customer services. I was given three different quotes by three different people but the last person (Shada) was very helpful and payment went through at the lower price without a problem. At one point, I was so frustrated as I was given 2 different quotes by the second assistant that I asked to speak to a Supervisor and the assistant cut me off.”

Helpful Report

Posted 10 months ago

“Good service so far!”

Helpful Report

Posted 10 months ago

“Straightforward to use”

Helpful Report

Posted 10 months ago

“Dealt with in a courteous manner, with assistance to talk to the correct department.”

Helpful Report

Posted 10 months ago

“Dial Direct is a good insurance at a good price.”

Helpful Report

Posted 10 months ago

“Price is the main thing. As I have recommended Dial Direct to others who have used you, I believe Dial Direct should reward me and acknowledge my efforts.”

Helpful Report

Posted 10 months ago

“Had no problem so far”

Helpful Report

Posted 10 months ago

“I would like to say that up to now i have found them just what I need from a insurance company this year at least the price went down very pleased keep up the good work thank you 👍🏻”

Helpful Report

Posted 10 months ago

“Hi very happy with the service I have received over the years have been very helpful and stress free thank you.”

Helpful Report

Posted 10 months ago

“Still waiting for a paper copy of insurance document as requested.”

Helpful Report

Posted 10 months ago

“Easy and competitive, thank you.”

Helpful Report

Posted 10 months ago

“What would make me happy would be for Dial Direct to make a loyalty scheme whereas when I recommend somebody (as I have) to Dial Direct, I would be compensated.”

Helpful Report

Posted 10 months ago

“Happy with uk call center but not happy with South africa call center don't understand them”

Helpful Report

Posted 10 months ago

“Easy to get a quote and easy to set up my car insurance. Very happy with the service.”

Helpful Report

Posted 11 months ago

“Very easy to renew my insurance”

Helpful Report

Posted 11 months ago

“Competitive price for the cover provided”

Helpful Report

Posted 11 months ago

“Happy with the price but needed customer service which was a bit of a hard job. Could not understand what he was saying nor could he understand me. Did make me think was it worth all the hassle.”

Helpful Report

Posted 11 months ago

“Easy to renew and being cheeper than last year was more than happy to stay with them”

Helpful Report

Posted 11 months ago

“good cover price, easy to renew no problems with dialdirect and sent a copy of the policy by post. much appreciated.”

Helpful Report

Posted 11 months ago

“good price good service took no time at all to renew”

Helpful Report

Posted 11 months ago

Dial Direct is rated 4.4 based on 3,660 reviews