Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,984 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,984 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, Very easy to deal with , stunned by the premium increase this year though despite as mother year of no claims and the same car/ address.”

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Posted 8 months ago

“. Great policy price but overseas customer service an absolute joke.”

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Posted 9 months ago

“Are good to deal with but a very big price hike this year.”

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Posted 9 months ago

“Easy to sort out my insurance, happy with my quote & cover.”

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Posted 9 months ago

“Good service Always available, for the customers.”

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Posted 9 months ago

“Easy to renew although a steep increase.”

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Posted 9 months ago

“Reasonable price compared to rest”

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Posted 9 months ago

“Easy to renew car insurance. Polite and helpful staff. Would recommend. Thank you.”

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Posted 9 months ago

“renewal price had increased by a large amount but after talking to customer services I was quoted a much more agreeable amount to pay monthly. Easy to renew and good service from the person I spoke to.”

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Posted 9 months ago

“Would have felt better as loyal driver with 10 + years no claims would be rewarded with little discount other than that so easy just to renew”

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Posted 9 months ago

“Price. Easy. To deal. With. my 2nd year with them , but a bit slow in sending paper work I requested”

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Posted 9 months ago

“Nice and straightforward.”

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Posted 10 months ago

“Thank god for Dial Direct ! Your renewal quote was great and I checked it against two other companies to ensure it was still competitive and that was it”

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Posted 10 months ago

“Always easy to use and have had no problems in the past and I have two cars insured with them, but at renewal this year I managed to get it else where for £75 cheaper and the excess dropped by £200 so it was a no brainer. Will always look at Direct Dial when renewal comes around but sadly not this time.”

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Posted 10 months ago

“Very good service at a good price.”

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Posted 10 months ago

“Made renewing policy easy and straight forward”

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Posted 10 months ago

“Easy to deal with I tend to use a phone rather than online . My renewal was a bit on the heavy side this year but after talking to a member of the team we reached a compromise which suited both parties . The art of compromise lives on👍”

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Posted 10 months ago

“This is my second year with dialdirect as provider of vehicle insurance, I was very pleased that the company kept their price increase to a reasonable level.”

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Posted 10 months ago

“The person on the phone was very obliging and sorted my insurance immediately, I. Have no hesitation in recommending this firm for car insurance.”

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Posted 10 months ago

“When I received my renewal quote, was disappointed how much it had gone up. I had already checked with comparison sites. Although not the cheapest I decided to stay with Dial Direct for another year. I like that I can check my documents anytime, the site is easy to navigate and the service is good”

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Posted 10 months ago

Dial Direct is rated 4.3 based on 2,984 reviews