Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,133 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,133 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Organised quickly”

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Posted 9 months ago

“They covered everything we asked for at reasonable price”

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Posted 9 months ago

“Always reachable there to assist when needed.helpful”

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Posted 9 months ago

“All good I am happy.”

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Posted 10 months ago

“Renewal process very easy to complete”

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Posted 10 months ago

“Easy renewal, very reasonable price.would recommend.”

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Posted 10 months ago

“Good price”

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Posted 10 months ago

“Despite the above inflation premium increase decided to go with DD another year. Renewing was easy.”

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Posted 10 months ago

“My renewal quote was dearer than last year and was a little more expensive than the best on comparison web-sites. Since none of the offers was from a company I'd heard of before, I decided 'better the devil you know'.”

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Posted 10 months ago

“price only just came in as many other insurance companys but as always been satisfied with the service provided”

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Posted 10 months ago

“Found dealing with you Fine and polite. However I had to push for a reduction in new quote for 2024. It would be far better for existing customers loyalty to be rewarded. Graham Turner - Halifax - Yorkshire”

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Posted 10 months ago

“Spoke on the phone to renew my policy the young lady was very helpful explaining everything very well all went smoothly very satisfied.”

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Posted 10 months ago

“Easy to deal with by phone - and got a good price!”

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Posted 10 months ago

“After my car was damaged in supermarket car park when I was not in it,my claim was dealt with quickly and efficiently by very helpful staff”

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Posted 10 months ago

“Ease of renewal & payment”

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Posted 11 months ago

“The way you sorted out my payment details , because of the problem we had with my bank card , I would like to see cheaper primuims for very loyal customers like me ,”

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Posted 11 months ago

“Very good service and the right price and very helpful”

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Posted 11 months ago

“Very helpful and easy to speak to someone .”

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Posted 11 months ago

“They listen to my complaints and resolved my issues.”

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Posted 11 months ago

“The price I was first quoted was a fairly big increase but after phoning and explaining that it was too expensive, the price was reduced. The company is good but for long term customers there is no loyalty from the company.”

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Posted 11 months ago

Dial Direct is rated 4.3 based on 3,133 reviews