Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,394 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,394 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It didn't really, I rang to reduce my cover and was quoted almost double, being treated as a new quote, not a renewal..”

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Posted 1 year ago

“My insurance expired The renewal price wasn't available I was charged more because I hadn't allowed atomic renewal... I have been a customer for some years Very disappointed with renewal price xx”

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Posted 1 year ago

“Every thing was carried out as expected. Although one would expect with having not made a claim and a loyalty bonus no increase in premium.”

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Posted 1 year ago

“Unfortunately I received a renewal notice doubling this year's premiem but after a short discussion the price was dropped . Why would a company do this sort of thing. As a pensioner I am not stupid. I wonder if the sort of action will be repated next year??? Not happy!!”

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Posted 1 year ago

“well after giving me a renewal quote for £1300 i looked for other insurance and found cheaper so i rang up too cancel my insurance i was asked for my new quote i told them and they offered me insurance for just over £800 so why couldn’t you do that in the first place which annoys me”

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Posted 1 year ago

“Charging fifthy quid to change address did not make me happy.”

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Posted 1 year ago

“Good price for car insurance but ONLY when I rang to change insurers! Why not offer better price initially?”

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Posted 1 year ago

“Too expensive”

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Posted 1 year ago

“Well it didn't really. It was still the cheapest I could find, but the price had still risen over 30%. Considering I only drive 400 miles per year average, I consider that a lot. However, it does have breakdown cover with it, so that gives peace of mind. Judging by some of the prices quoted on price comparison sites it would almost seem reasonable.”

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Posted 1 year ago

“Have been with Dial Direct for a few years and have been very happy with service and premium. This year the premium has doubled which is very disappointing.”

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Posted 1 year ago

“My car insurance increased by 30% which was a shock. Dial direct used to apply some discount but on this occasion decided they couldn’t. Disappointed loyal customer.”

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Posted 1 year ago

“My quote was reasonable but wife's quote was poor so she left for a better deal. Multi car insurance is something that dial direct should cater for and would help keep customers. I will probably leave next year for a multi insurance policy”

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Posted 1 year ago

“Found it was a little dearer than another company why was this”

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Posted 1 year ago

“The cost of my insurance had gone up, however I didn’t really get a good explanation why. I have not made any type of claim or even an accident. The only other concern, I have is the dialdirect agent was suppose to phone me, concerning the annual automatic renewal to my current policy for the following year. I did not want this feature tied into the current policy.”

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Posted 1 year ago

“Not happy my renewal went up by £40”

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Posted 1 year ago

“Happy with with service but price increase this year was pretty steep.”

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Posted 1 year ago

“I am happy but not as much as last year. The reason being my car insurance annual payment has been increased from £219(approx.) last year to £243(approx.) this year without assigning any reason.”

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Posted 1 year ago

“This year car insurance was well over the top in price. I save myself nearly two and fifteen pounds by shopping around. If you want to keep your customers Then you need to match the Internet prices.”

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Posted 1 year ago

“renewal premium extortionate ! discussed a better price but still not as competitive as some others ( despite dealing with dial direct for a number of years on and off)!!”

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Posted 1 year ago

“Good prices even compared to online. However... they sent me a renewal quote £150 higher than last year, £150!!!!!. On calling they immediately got it down to my last years quote. Presume they hope people wont call to question it. I asked why the didn't send me that initially and remained quite confirming my suspicions. Not cutting my nose off spite my face carried on with them.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,394 reviews