Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,981 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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4.3

Based on 2,981 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been with Dial Direct for a few years and have been very happy with service and premium. This year the premium has doubled which is very disappointing.”

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Posted 8 months ago

“My car insurance increased by 30% which was a shock. Dial direct used to apply some discount but on this occasion decided they couldn’t. Disappointed loyal customer.”

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Posted 9 months ago

“My quote was reasonable but wife's quote was poor so she left for a better deal. Multi car insurance is something that dial direct should cater for and would help keep customers. I will probably leave next year for a multi insurance policy”

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Posted 10 months ago

“Found it was a little dearer than another company why was this”

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Posted 10 months ago

“The cost of my insurance had gone up, however I didn’t really get a good explanation why. I have not made any type of claim or even an accident. The only other concern, I have is the dialdirect agent was suppose to phone me, concerning the annual automatic renewal to my current policy for the following year. I did not want this feature tied into the current policy.”

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Posted 10 months ago

“Not happy my renewal went up by £40”

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Posted 10 months ago

“Happy with with service but price increase this year was pretty steep.”

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Posted 11 months ago

“I am happy but not as much as last year. The reason being my car insurance annual payment has been increased from £219(approx.) last year to £243(approx.) this year without assigning any reason.”

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Posted 11 months ago

“This year car insurance was well over the top in price. I save myself nearly two and fifteen pounds by shopping around. If you want to keep your customers Then you need to match the Internet prices.”

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Posted 11 months ago

“renewal premium extortionate ! discussed a better price but still not as competitive as some others ( despite dealing with dial direct for a number of years on and off)!!”

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Posted 1 year ago

“Good prices even compared to online. However... they sent me a renewal quote £150 higher than last year, £150!!!!!. On calling they immediately got it down to my last years quote. Presume they hope people wont call to question it. I asked why the didn't send me that initially and remained quite confirming my suspicions. Not cutting my nose off spite my face carried on with them.”

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Posted 1 year ago

“Great service, but disappointed at price hike, from 31 quid to 56 is quite a lot.”

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Posted 1 year ago

“Great cover but it’s gone from £35 per month, to £62 per month. Kind Regards Andy”

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Posted 1 year ago

“"the premium is far too hih than others"”

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(Van Insurance) - Posted 1 year ago

“Usually very good service & price competitive only disappointed when tried to add another car to my present policy as original car in garage for major repair. Was told I needed a new policy for the loan car don’t think it was flexible for me”

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Posted 1 year ago

“was very happy in the first year but now thing it mite be time to move you have double the money i payed last year but i have never clamed”

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Posted 1 year ago

“I have been a customer for some years and have renewed my car insurance but this time I could have got it cheaper which was a surprise as there prices have been good in the passed.It is still a good service.”

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Posted 1 year ago

“Very disappointed to get an email (after cooling off period) telling me my insurance was going to be split between 2 companies. And in the event of one going bust (and me having an accident) I wouldn’t get the full payout. I will not be renewing next year regardless of cost due to this cheeky stunt”

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Posted 1 year ago

“Premium went up for me called them and still expensive simple!”

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Posted 1 year ago

“No problem renewing, but very upset with 22% increase in premium above last year's .”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,981 reviews