Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,981 Reviews

83 %

of reviewers recommend Dial Direct

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4.3

Based on 2,981 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price increase not justifiable even in thesectimes”

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Posted 1 year ago

“I wasn't to happy about the price increase last time as I haven't claimed if it increase next year I will be moving on”

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Posted 1 year ago

“Fair price, only a few pounds dearer than the cheapest quote I searched. I couldn't be bothered with all the hassle regarding acquiring proof of no claims with the other company so stuck with this one. Next year, if the cost goes up again, I will be going for the cheapest option. I just don't understand why premiums rise yearly for those of us who have never made a claim, why should we subsidise other claimants, we should be rewarded not punished with rising costs yearly.”

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Posted 1 year ago

“Customer service was excellent, unfortunately let down be the RAC. Paid £176 to get car towed home, they sent the wrong vehicle to tow car back. Still no idea when another truck will arrive. They were going to phone/text with ETA. Still waiting 🤷‍♀️”

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Posted 1 year ago

“I have been happy with D Dial but last time there was some error and my renewal price had doubled. I cancelled the renewal and it was only when I phoned to get the dates of my claim that I discovered an error was on my account and a second claim had been registered for something which I hadn’t made a claim for and that was why the premium doubled, when they corrected it the price went down a bit but was still high.”

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Posted 2 years ago

“The only fault i have is my premium nearly doubled moved house which was only half a mile away from my previous address and went up by £20 a month from £43 to £63 then 5 months later when got my new quote it jumped to £87 a month other than that have no quibbles with them”

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Posted 2 years ago

“My wife's car got a small chip in the windscreen. I used Dial Direct's preferred repairer, just before the policy was due for renewal, and the repair went wrong and a new windscreen was required. I ended up paying the £100 excess instead of the £25 chip excess. I had already phoned the renewal team to say I would renew the policy and was told that chip repair wouldn't affect my premium of £140. Then both my own and my wife's policy renewed. My premium was paid by HSBC direct debit no problem. Then, inexplicably HSBC decided to decline my wife's premium payment to the same company, Dial Direct. Dial Direct had attempted to take £176, not the agreed £140 and for whatever reason, still unexplained to me, HSBC declined the payment. Then to compound matters I received an "Urgent" e mail from Dial Direct to say that now £196 (not £140 or £176) was due immediately or the policy would be invalidated. This included a £20 inconvenience penalty. So without having done a single thing wrong I incurred a £56 penalty as a result of HSBC ignorance and Dial Direct annoyance. I also wonder whether chip repair companies have a conflict of interest when it comes to repairing windscreens. I suspect they make about £30 on a repair but £100+ on a replacement.”

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Posted 2 years ago

“gave you money and thats all”

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Posted 2 years ago

“Very expensive insurance for my age it’s joke”

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Posted 2 years ago

“No issues so far.”

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Posted 2 years ago

“"This company was ideal for me as a low milage user \u00a340 to \u00a350 pounds cheaper than others"”

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(Van Insurance) - Posted 2 years ago

“They gave me a warning the Insurance was due to run out and gave me plenty of time to search for a cheaper product, I liked the fail safe that automatically insured me after a specified date. Also I am grateful for the large text as I have eyesight issues Many thanks”

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Posted 2 years ago

“I am an old person. I find your automatic renewal the worse thing ever. In my opinion it should be illegal to do. That is my biggest concern for marking you down. What made me happy? well nothing as I have not had any reason to contact you as yet to be disappointed.”

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Posted 2 years ago

“Contact with the latest agent was excellent because it identified that my previous contact reporting a claim has not progressed satisfactory. I reported a third party insurer admitting liability of my accident it appears this fact has not been recorded at Direct Line even though I forwarded the third party letter admitting liability. I am also waiting the return of my £250.00 excess payment which should have been paid by the third party insurer.”

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Posted 2 years ago

“I would of given 5 stars BUT again I was quoted way over the top AGAIN every year. This happened last year agian quoting a ridiculous increase.. After calling and talking to customer services it went up £8.. So i thought this was going to STOP. We shouldn't have to call every year”

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Posted 2 years ago

“Reduced policy price at renewal but their free family legal protection excludes lease hold flat scenarios which is pretty important to me.”

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Posted 2 years ago

“Decent service but can’t understand after 3 years receiving my car insurance with no claims why it increases every year by roughly £400 ….if I cancelled my insurance and registered as a fresh customer my insurance amount would be a 3rd of what it is now ?”

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Posted 2 years ago

“Difficult to get phone contact Accepted quote - had confirmation - then emails re payment failed! eventually able to speak with someone - re did payment ( with extra charge!) only to then get a letter saying payment failed ! Got thro on phone ……again & all ok !!!!”

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Posted 2 years ago

“The premium is definitely cheap. But you get what you pay for. Customer service is virtually non-existent, so much so I gave up making a claim as the value was only just a little more than my excess. I always had to wait more than 15 minutes on the phone, and often gave up. It is almost impossible to find an email address (contact@dialdirect.co.uk). When I used it to try and correct an error on my policy, the same error was repeated, leading to 2 more failed phone calls and another email. The live chat function is useless - it picks up a word you have used in your question and replays standard answers that may be related to that word. None of the answers were remotely related to my issues Following an accident, after providing all the details in a long call with Dial Direct, I was passed on to the underwriters where I had to repeat everything. Whilst the underwriter is a different company (Markerstudy), I expect seamless service, and hold Dial Direct responsible for the claim handling process. The service from the underwriter was even worse - at least a 20 minute wait on the phone every time. As stated earlier I gave up through exhaustion and high phone bills. Dial Direct are cheap however - so I have gambled with them for another year as I reckon the chances of making a claim are low, so I will not have to deal with their Customer Service. If I had multiple drivers on my policy, and hence more chance of having to make a claim, I would steer well clear.”

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Posted 2 years ago

“"Very helpful, excellent service, easy to follow instructions. Will use again."”

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(Van Insurance) - Posted 2 years ago

Dial Direct is rated 4.3 based on 2,981 reviews