Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,981 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,981 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Getting expensive”

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Posted 1 year ago

“Hello, Everything was carried out with no problems as always and the price was all agreed quickly. The claims is all carried out on time and for me all ok.”

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Posted 1 year ago

“Not very happy to expensive 😒 better luck next year”

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Posted 1 year ago

“Communication is dreadful , never told me how much my direct debit would be , and you leave it to the last minute ti inform me my renewal”

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Posted 1 year ago

“premium went up again . never claimed in 20 yrs but still keeps going up ... ? .”

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Posted 1 year ago

“good price at first then renewal was not they are annoying, always emailing, what do you think of us, leave feedback, recommend us, and how are we doing.”

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Posted 1 year ago

“Same service but price increase unjustified”

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Posted 1 year ago

“Renewed for what is third time with D Direct. Staff are all polite and helpful. Only feedback is on option for D Direct to just email you as attachment, your policy, so forced to go into a portal to view etc. Not everyone wants to keep creating passwords and accessing portals to get policy documents.”

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Posted 1 year ago

“It's not easy,with break down ,not be able to speak to some one ,he was helpful when I spoke to someone,I would been able to drive in my car, because it was amber warning,long wait,got it fixed next day.carol watson”

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Posted 1 year ago

“Not happy why has my insurance gone up instead of going down if i don't see a change next year I will be looking elsewhere”

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Posted 1 year ago

“I have been very happy with dial direct, but this years price increase is absolutely ridiculous, I will be keeping a close eye on what other insurers will offer me for next time and will have no hesitation in moving. I would have stayed, if the renewal was fair”

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Posted 1 year ago

“I've been a customer for a good few years now, have only had one cause for concern this year with the massive increase in the cost of my insurance, almost doubling, I had cheaper quotes elsewhere but stayed loyal, however I wouldn't be so sure of my next loyalty card at this rate.”

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Posted 1 year ago

“As good as any other.”

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Posted 1 year ago

“Happy with last year's quote, nothing at all has changed. Social use only, very low mileage. The reason for 3 stars only is as follows I expected a price increase, but not £78 more than last year's quote Disappointed to say the least.”

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Posted 1 year ago

“Like ALL Insurance companies they increase your insurance upon renewal which personally I think is a rip off, especially when you have not claimed (for 20 years or more). However at least Dial Direct do make renewal easy and I suppose like other insurers did not hike my price crazy.”

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Posted 1 year ago

“Too expensive”

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Posted 1 year ago

“Everything was okay but you have spelt my name wrong it is Ann Doreen not Dorren .”

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Posted 1 year ago

“I am happy to recommend Dial Direct. At a time when inflation is high my renewal quote was lower than last year. Existing customers are valued as highly as new ones which is unusual these days but how business should be done. The process of renewal was simple and straightforward. Thank you.”

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Posted 1 year ago

“With a bit of effort, I had to ring three times as I kept getting the wrong quite, s if there’s a next time please try harder. Elizabeth”

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Posted 1 year ago

“Good overall service and prices . However not happy that my July payment was taken 4 days before my dew date .”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,981 reviews