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Dial Direct Reviews

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Dial Direct

Company Reviews

4.3

Based on 2,443 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 26th July 2023

Dial Direct 5 star review on 16th June 2023

Dial Direct 5 star review on 26th December 2022

Dial Direct 5 star review on 21st August 2022

Dial Direct 5 star review on 3rd April 2022

Dial Direct 1 star review on 30th December 2021

Dial Direct 1 star review on 23rd October 2021

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife's car got a small chip in the windscreen. I used Dial Direct's preferred repairer, just before the policy was due for renewal, and the repair went wrong and a new windscreen was required. I ended up paying the £100 excess instead of the £25 chip excess. I had already phoned the renewal team to say I would renew the policy and was told that chip repair wouldn't affect my premium of £140. Then both my own and my wife's policy renewed. My premium was paid by HSBC direct debit no problem. Then, inexplicably HSBC decided to decline my wife's premium payment to the same company, Dial Direct. Dial Direct had attempted to take £176, not the agreed £140 and for whatever reason, still unexplained to me, HSBC declined the payment. Then to compound matters I received an "Urgent" e mail from Dial Direct to say that now £196 (not £140 or £176) was due immediately or the policy would be invalidated. This included a £20 inconvenience penalty. So without having done a single thing wrong I incurred a £56 penalty as a result of HSBC ignorance and Dial Direct annoyance. I also wonder whether chip repair companies have a conflict of interest when it comes to repairing windscreens. I suspect they make about £30 on a repair but £100+ on a replacement.”

Posted 1 year ago

“gave you money and thats all”

Posted 1 year ago

“Very expensive insurance for my age it’s joke”

Posted 1 year ago

“No issues so far.”

Posted 1 year ago

“"This company was ideal for me as a low milage user \u00a340 to \u00a350 pounds cheaper than others"”

(Van Insurance) - Posted 1 year ago

“They gave me a warning the Insurance was due to run out and gave me plenty of time to search for a cheaper product, I liked the fail safe that automatically insured me after a specified date. Also I am grateful for the large text as I have eyesight issues Many thanks”

Posted 1 year ago

“I am an old person. I find your automatic renewal the worse thing ever. In my opinion it should be illegal to do. That is my biggest concern for marking you down. What made me happy? well nothing as I have not had any reason to contact you as yet to be disappointed.”

Posted 1 year ago

“Contact with the latest agent was excellent because it identified that my previous contact reporting a claim has not progressed satisfactory. I reported a third party insurer admitting liability of my accident it appears this fact has not been recorded at Direct Line even though I forwarded the third party letter admitting liability. I am also waiting the return of my £250.00 excess payment which should have been paid by the third party insurer.”

Posted 1 year ago

“I would of given 5 stars BUT again I was quoted way over the top AGAIN every year. This happened last year agian quoting a ridiculous increase.. After calling and talking to customer services it went up £8.. So i thought this was going to STOP. We shouldn't have to call every year”

Posted 1 year ago

“Reduced policy price at renewal but their free family legal protection excludes lease hold flat scenarios which is pretty important to me.”

Posted 1 year ago

“Decent service but can’t understand after 3 years receiving my car insurance with no claims why it increases every year by roughly £400 ….if I cancelled my insurance and registered as a fresh customer my insurance amount would be a 3rd of what it is now ?”

Posted 1 year ago

“Difficult to get phone contact Accepted quote - had confirmation - then emails re payment failed! eventually able to speak with someone - re did payment ( with extra charge!) only to then get a letter saying payment failed ! Got thro on phone ……again & all ok !!!!”

Posted 1 year ago

“The premium is definitely cheap. But you get what you pay for. Customer service is virtually non-existent, so much so I gave up making a claim as the value was only just a little more than my excess. I always had to wait more than 15 minutes on the phone, and often gave up. It is almost impossible to find an email address (contact@dialdirect.co.uk). When I used it to try and correct an error on my policy, the same error was repeated, leading to 2 more failed phone calls and another email. The live chat function is useless - it picks up a word you have used in your question and replays standard answers that may be related to that word. None of the answers were remotely related to my issues Following an accident, after providing all the details in a long call with Dial Direct, I was passed on to the underwriters where I had to repeat everything. Whilst the underwriter is a different company (Markerstudy), I expect seamless service, and hold Dial Direct responsible for the claim handling process. The service from the underwriter was even worse - at least a 20 minute wait on the phone every time. As stated earlier I gave up through exhaustion and high phone bills. Dial Direct are cheap however - so I have gambled with them for another year as I reckon the chances of making a claim are low, so I will not have to deal with their Customer Service. If I had multiple drivers on my policy, and hence more chance of having to make a claim, I would steer well clear.”

Posted 1 year ago

“"Very helpful, excellent service, easy to follow instructions. Will use again."”

(Van Insurance) - Posted 1 year ago

“I haven’t had to claim on my insurance, but the first year’s price was quite competitive. It auto-renewed with a 10-15% increase which I was too busy to catch. And by paying monthly, the company unexpectedly gave me hard credit checks which worried me when applying for a new mortgage.”

Posted 1 year ago

“Adequate ok at present, don’t get complacent!”

Posted 1 year ago

“Was easy to renew but, given the fact that my car is another 12 months older and worth less, I fail to understand the increase in Premium..!!”

Posted 1 year ago

“Good price. Have tried to phone on 0344 412 2139 many time recently to talk to some one and have hung on the line for over half an hour a couple of times so hence the mid star Mark.thanks John warren”

Posted 1 year ago

“I was told that I would get my Insurance documents and breakdown recovery . The reason I want my breakdown recovery docs. is because I dont know who am with so I dont know who to phone if I break down”

Posted 1 year ago

“Dial direct are OK, Unfortunately Building Consortium who allocate the work are hopeless, decided to give you another chance following a bad experience with my claim for storm damage last November took 6 months to complete”

Posted 1 year ago

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Dial Direct is rated 4.3 based on 2,443 reviews