Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,483 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,483 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am happy but not as much as last year. The reason being my car insurance annual payment has been increased from £219(approx.) last year to £243(approx.) this year without assigning any reason.”

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Posted 1 year ago

“This year car insurance was well over the top in price. I save myself nearly two and fifteen pounds by shopping around. If you want to keep your customers Then you need to match the Internet prices.”

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Posted 1 year ago

“renewal premium extortionate ! discussed a better price but still not as competitive as some others ( despite dealing with dial direct for a number of years on and off)!!”

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Posted 1 year ago

“Good prices even compared to online. However... they sent me a renewal quote £150 higher than last year, £150!!!!!. On calling they immediately got it down to my last years quote. Presume they hope people wont call to question it. I asked why the didn't send me that initially and remained quite confirming my suspicions. Not cutting my nose off spite my face carried on with them.”

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Posted 1 year ago

“Great service, but disappointed at price hike, from 31 quid to 56 is quite a lot.”

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Posted 2 years ago

“Great cover but it’s gone from £35 per month, to £62 per month. Kind Regards Andy”

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Posted 2 years ago

“"the premium is far too hih than others"”

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(Van Insurance) - Posted 2 years ago

“Usually very good service & price competitive only disappointed when tried to add another car to my present policy as original car in garage for major repair. Was told I needed a new policy for the loan car don’t think it was flexible for me”

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Posted 2 years ago

“was very happy in the first year but now thing it mite be time to move you have double the money i payed last year but i have never clamed”

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Posted 2 years ago

“I have been a customer for some years and have renewed my car insurance but this time I could have got it cheaper which was a surprise as there prices have been good in the passed.It is still a good service.”

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Posted 2 years ago

“Very disappointed to get an email (after cooling off period) telling me my insurance was going to be split between 2 companies. And in the event of one going bust (and me having an accident) I wouldn’t get the full payout. I will not be renewing next year regardless of cost due to this cheeky stunt”

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Posted 2 years ago

“Premium went up for me called them and still expensive simple!”

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Posted 2 years ago

“No problem renewing, but very upset with 22% increase in premium above last year's .”

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Posted 2 years ago

“Getting expensive”

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Posted 2 years ago

“Hello, Everything was carried out with no problems as always and the price was all agreed quickly. The claims is all carried out on time and for me all ok.”

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Posted 2 years ago

“Not very happy to expensive 😒 better luck next year”

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Posted 2 years ago

“Communication is dreadful , never told me how much my direct debit would be , and you leave it to the last minute ti inform me my renewal”

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Posted 2 years ago

“premium went up again . never claimed in 20 yrs but still keeps going up ... ? .”

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Posted 2 years ago

“good price at first then renewal was not they are annoying, always emailing, what do you think of us, leave feedback, recommend us, and how are we doing.”

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Posted 2 years ago

“Same service but price increase unjustified”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,483 reviews