Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,981 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,981 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An honest insurance company would advice other potential customers a good company. john jones”

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Posted 7 months ago

“Dial Direct is a dishonest company. I agreed to a quote, called a week later to inform them that I'd decided to stay with my existing insurer. They debited my account for R1 943,30. When I called, they agreed to refund. They refunded R476,62. After I contacted them and included the complaints division, they refunded another R1278,42. What about the R188,26? What if I hadn't followed up after the initial R476 payment? How many others have they scammed like this? I had to insist on an email confirming the cancelation of the policy. DD is a bad faith insurer. Those minor payments they refuse to refund add up, so the smaller premium offered are not a problem. Imagine what happens if you need to claim?”

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Posted 8 months ago

“Customer service is really bad you get fobbed off I will never use this company again.”

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Posted 8 months ago

“Too expensive, nearly double the amount, from last year . For no reason”

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Posted 9 months ago

“needed to cancel my car insurance and was stunned paying £50 odd to do this how disgusting is that being a great customer with no claims i had everything breakdown no clims protection and had to pay this i will not be using you again or recommending anyone stay away people if you need to cancel they rob you”

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Posted 9 months ago

“Had house insurance with Dial Direct. This year the price shot up by £1200 bringing the cost to £2470 . got another from Sainsbury's £595 which included extra cover. What's with ripping people off Dial Direct”

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Posted 9 months ago

“Price nearly doubled in 2 years went to cancel and they want so much more , joke of a company will defo change next year”

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Posted 10 months ago

“Customer service is so poor, you passed from one person to anther and back again. Then magically get disconnected. Avoid!”

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Posted 10 months ago

“very very poor will not use again”

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Posted 10 months ago

“They take long to attend to a claim with no communication what soo ever, I would not recommend it to any 1.”

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Posted 11 months ago

“They put a claim on my account that didn’t happen and haven’t removed it even though they said they were going to”

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Posted 11 months ago

“Absolutely hopeless. Nothing works. Can't access anything via the account that you are forced to set up. None of this 'on-line' 'let's go paperless' stuff is any use whatsoever... I'm sure the insurance is fine but the system, like the NHS computers, police computers, airports blah blah are just so frustrating no doubt designed by 23 year olds during lockdown who play games all day and calculated to make company contact impossible. I despair.. off to the High Street (if it's still there.) Digital discrimination is real which is a shame as only us boomers (I'm 71 years old.)... have any money anyway as the UK slides down the plug hole.”

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Posted 1 year ago

“I had home insurance with this company. Horrible experience. Made an honest claim and found loop holes not to payout. Will never ever insure with them again, will tell others. There defaqto rating is very low when it comes to payouts. My policy no: 134634595 just in case you was wondering who I am. Anyone do not my any claims with this company as they will find loop holes as to not payout. I’m with another company which has a defaqato rating of 5 stars. Doesn’t give me options to give it NO STARS.”

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Posted 1 year ago

“Terrible insurance. Household and contents up by a third this year and if you ever try and make a claim everything is ruled out via the small print.”

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Posted 1 year ago

“The increase in premiums - scandelous. Insurance companies are forcing retired people off the roads. Never have claimed and that is the support you get . You should be ashamed of yourselves.”

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Posted 1 year ago

“Very disppointed, Renewal was made with Renewal quote sent. So disappointed as I am a retired pensioner and to take over £800 of me with my authorisation make me angry. I would appreciate a call back to ask why this happened.”

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Posted 1 year ago

“Dial Direct Looks ok until you start to make a claim then it becomes an issue, been waiting for a ceiling to be fixed since November, first asked if i wanted to use my own builder and when told then can deal with it they go back and forth with their own builder about price, this is absolutely ridiculous, when you dig deep into the policy doesn't seem to insure you on much nearly everything states we do not cover for, i will be cancelling my policy as soon as the work is completed”

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Posted 1 year ago

“Horrible experience! Claim was not approved yet reasoning was not added on policy document! Horrible waiting time, just overall bad insurer.”

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Posted 1 year ago

“Worst insurance ever, the claim process and lies is very bad. I will recommend everyone to change your service provider. I have never claimed from dial direct over 3 years and yet they still give you a hard time. And this vlaim is for a windscreen imagine a accident claim.”

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Posted 1 year ago

“They auto renewed my policy and put it up from 50 to 85 pounds? Why the car is older the house is the same and there are no new convictions on my licence should be put under the nose of trading standards, i have looked at other policies and will be changing as they have upped it to 35 pounds over the cheapest offer on compare the marked, come and meet me at that or as it was last year and I will change the review to more favourable rating”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,981 reviews