Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,133 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,133 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful regarding claims process and lack of communication. Assigned Carpenters solicitors for a claim who never reply to emails or phone calls. Now being told my not at fault claim will be closed with zero compensation and I have to pay £375 in excess because the person who drove into the rear of my car has denied it despite exchanging details, photos and my medical record showing injury. Get told different things from dial direct and from Carpenters. Very poor and have left complaints but never responded to.”

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Posted 10 months ago

“Instead of getting cheaper due to claim-free use, the premium is getting horrendously more expensive.”

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Posted 10 months ago

“My policy was renewed automatically and the cost doubled, great way to look after your customers, will be cancelling of course, ridiculous way to run a business.”

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Posted 10 months ago

“Claiming was terrible, work carried out was of a low standard. No hire car even though it was on my policy.”

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Posted 10 months ago

“Been with this insurance company a while now but at the current price that won’t be continuing nxt yr, in 4 yrs my insurance has doubled meaning I have to look elsewhere in the future.”

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Posted 10 months ago

“An honest insurance company would advice other potential customers a good company. john jones”

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Posted 10 months ago

“Dial Direct is a dishonest company. I agreed to a quote, called a week later to inform them that I'd decided to stay with my existing insurer. They debited my account for R1 943,30. When I called, they agreed to refund. They refunded R476,62. After I contacted them and included the complaints division, they refunded another R1278,42. What about the R188,26? What if I hadn't followed up after the initial R476 payment? How many others have they scammed like this? I had to insist on an email confirming the cancelation of the policy. DD is a bad faith insurer. Those minor payments they refuse to refund add up, so the smaller premium offered are not a problem. Imagine what happens if you need to claim?”

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Posted 11 months ago

“Customer service is really bad you get fobbed off I will never use this company again.”

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Posted 11 months ago

“Too expensive, nearly double the amount, from last year . For no reason”

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Posted 1 year ago

“needed to cancel my car insurance and was stunned paying £50 odd to do this how disgusting is that being a great customer with no claims i had everything breakdown no clims protection and had to pay this i will not be using you again or recommending anyone stay away people if you need to cancel they rob you”

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Posted 1 year ago

“Had house insurance with Dial Direct. This year the price shot up by £1200 bringing the cost to £2470 . got another from Sainsbury's £595 which included extra cover. What's with ripping people off Dial Direct”

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Posted 1 year ago

“Price nearly doubled in 2 years went to cancel and they want so much more , joke of a company will defo change next year”

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Posted 1 year ago

“Customer service is so poor, you passed from one person to anther and back again. Then magically get disconnected. Avoid!”

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Posted 1 year ago

“very very poor will not use again”

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Posted 1 year ago

“They take long to attend to a claim with no communication what soo ever, I would not recommend it to any 1.”

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Posted 1 year ago

“They put a claim on my account that didn’t happen and haven’t removed it even though they said they were going to”

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Posted 1 year ago

“Absolutely hopeless. Nothing works. Can't access anything via the account that you are forced to set up. None of this 'on-line' 'let's go paperless' stuff is any use whatsoever... I'm sure the insurance is fine but the system, like the NHS computers, police computers, airports blah blah are just so frustrating no doubt designed by 23 year olds during lockdown who play games all day and calculated to make company contact impossible. I despair.. off to the High Street (if it's still there.) Digital discrimination is real which is a shame as only us boomers (I'm 71 years old.)... have any money anyway as the UK slides down the plug hole.”

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Posted 1 year ago

“I had home insurance with this company. Horrible experience. Made an honest claim and found loop holes not to payout. Will never ever insure with them again, will tell others. There defaqto rating is very low when it comes to payouts. My policy no: 134634595 just in case you was wondering who I am. Anyone do not my any claims with this company as they will find loop holes as to not payout. I’m with another company which has a defaqato rating of 5 stars. Doesn’t give me options to give it NO STARS.”

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Posted 1 year ago

“Terrible insurance. Household and contents up by a third this year and if you ever try and make a claim everything is ruled out via the small print.”

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Posted 1 year ago

“The increase in premiums - scandelous. Insurance companies are forcing retired people off the roads. Never have claimed and that is the support you get . You should be ashamed of yourselves.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,133 reviews