Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,048 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total nightmare, No body knows what they are doing or how to do it ! The conversation just go's around in circles and handed off to different departments.”

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Posted 1 year ago

“My insurance has shot up from £258 last year to nearly My insurance has rocketed from £258 last year to nearly £700 this year, simply because I have changed my car. Just about everything is the same except that the car is a Seat and a year or two younger. This is a disgrace and I should like you to remind me of the charges for cancelling my policy as I have several far cheaper quotes.”

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Posted 1 year ago

“My experience thus far in trying to sort things out after an accident has been nothing short of comical, as well as incredibly stressful and frustrating. I have had to go through the details of what happened three times with three different people, being passed around between Premier Insurance, Budget Insurance, Davies Group, repair management teams, claims teams etc. It is an absolute joke. I have been cut off by two different people just this morning. I am waiting for somebody to contact me to make arrangements to evaluate my car, take it to a garage. Nobody is helping me, they just pass me onto somebody else. Absolutely appalling experience.”

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Posted 2 years ago

“It took 5 months to send someone out to look at my claim to be told my claim was declined as the leak was prolonged!!!!! No communication from the company to let me know what the delay was, no contact from the company to explain why the claim was declined. Just a call from the loss adjuster to say it wasn’t approved. Poor customer service, no clear reason for the decline, now left with a load of damage I can’t repair!! Will not renew next time.”

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Posted 2 years ago

“My insurance has gone up when I haven’t made a claim, the RAC roadside assistance doesn’t cover me when I’m outside my house and they wanted an additional £160 for one visit, I will be changing my insurer next year”

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Posted 2 years ago

“Unhappy with phone I made. I'm not saying anymore as you won't do anything about it. I will not be renewing my insurance with you either.”

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Posted 2 years ago

“Markerstudy are rip off merchants!!”

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Posted 2 years ago

“Customer service fine as always...until my credit card came in . I found you have charged me twice for my car insurance ...not happy ...now I’ve paid my credit card bill, and told 5 working days before I get £178 refund . And of course that will show on next months statement. So this month I’m down £178 can’t check my refund has happened until after bank holiday. So don’t know if refund is in yet.”

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Posted 2 years ago

“Terrible insurance company, impossible to raise a claim with them and premiums go up Excessively each year… Avoid”

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Posted 2 years ago

“Windscreen Company you wanted me to use couldn't fix screen for nearly 3weeks. Not helpful when you need it for mot on a business vehicle. Would have cost me thousands in lost work to have vehicle off the road. Paid for a new screen myself and was fitted next day. Waste of time having glass cover .”

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Posted 2 years ago

“I will never re-new my car insurance with you again as i told you in the survey you sent me before, because after renewal and being paid in full you decided that you had made a error with my policy, sorry that's is not my fault and in my opinion you should of stood by what you sold me”

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Posted 2 years ago

“We put a claim in on 13th December our fridge had died it’s now March and still no fridge asking for receipts and photos two months after it broke ! Who keeps rotten food for photos !! Pitty it was auto renew they put it up £100 next year NOT A CHaNCE avoid like the plague”

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Posted 2 years ago

“I had a small bump in my second vehicle not insured by this company but the still increased my payments by double not happy”

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Posted 2 years ago

“Asked for policy documents , never received , carried on policy without my notification taking money out of my account , no notification as to when policy ended etc”

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Posted 2 years ago

“do not asume that i want a automacic renew my life i will deside”

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Posted 2 years ago

“Absolutely wish I had never started a contract with Dial Direct. They call them selves customer service executives, which is hilarious. I wish they were as helpful and nice when they tried to get me to start my a contract with them. Every time I try to call them they take forever to answer and little did I know that when you take a business contract out you have no consumer rights! I have been unhappy from the start and I demanded for them to end my contract within a week of starting my new contract with them. I wish I had stayed with EE!!! Who are extremely helpful, and always pleased to hear from their customers, and will call back if you are accidentally cut off! Well those at Dial Direct do neither. Terrible terrible terrible!! I’m stuck in a 36 month contract and my network coverage is terrible, but hey who cares because I am stuck in a contract and receive messages mostly 2 days later. Not impressed.”

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Posted 2 years ago

“Last year November I was in an accident and my car has not been repair since. Very poor service”

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Posted 2 years ago

“Not happy with your service and the attitude of your customer service staff. I have cancelled my policy & do not expect to be charged a cancellation fee.”

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Posted 2 years ago

“At a time when i really needed your service (surely that is why we pay insurance) you were no help at all”

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Posted 2 years ago

“Wouldn’t recommend”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,048 reviews