Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,987 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fair price, hassle free and easy to renew. Excellant service”

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Posted 2 years ago

“Very difficult to renew. I HAD to phone for some reason. Could NEVER get through after trying for days on end. Phone cutting off numerous times. Eventually had to use the online ‘chat box’ which are never great, but eventually got the renewal sorted, or so I thought. Then overcharged from my quote. Motor Legal cover added by Dial Direct, but never asked for. Added in error apparently. Then trying to get my money back was like pulling my teeth out with blunt pliers. Operator (on those chat boxes again) refusing to honour my quote because ‘it wasn’t the sum stated on her screen’. I couldn’t prove/send copy of quote as on the chat box, although she could see I had been charged Motor Legal insurance in error. Was then cut off from the chat before I could try and rectify the situation. Gave up at this point. Worse EVER experience I’ve had in my 64 years on this planet.”

Helpful Report

Posted 2 years ago

“Unbelievable, renewed my insurance and a month later had to change cars. Got a quote for the newer but same spec car with with no other changes to my details with an increase of £700 premium. A compleat rip off and utter joke. Went else were and got it far cheaper.”

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Posted 2 years ago

“Worst experience of my life A complete fiasco from start to finish Has cost me money through loss of earnings Will not be using again”

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Posted 2 years ago

“Hi.I would like to let you know that I am not HAPPY WITH MY RENEWAL PRICE. FROM ££150 to £208 I think that is a massive rise from Last year. And to be honest I was so shocked I am finding it very hard to pay that much now. And will be actively looking for cheaper cover. Apart from this massive price rise I was really happy NOT HAPPY NOW”

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Posted 2 years ago

“Had a claim against me which is ongoing even though I have proved I was not even in the area and my insurance has gone up in price”

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Posted 2 years ago

“I am a Dial Direct Client for more than 6 years and I have been a loyal client towards this company, but they are failing me. I am not impressed with their level of service. It has been almost a month since I reported the accident, still I'm not getting any joy. I am most annoyed that I must wait for this long for them to finalize my claim. I trust this is not the way Dial Direct wishes to conduct business with valued clients. With the treatment that I have encountered from this insurer so called Dial Direct as from last month (August 2022), I would not recommend anyone due to their poor service delivery.”

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Posted 2 years ago

“Does anyone man the phones? Trying for hours lol eve a period of days.”

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Posted 2 years ago

“Customer Service in respect of processing claims is appalling. Claim still not resolved three months later and take no responsibility for the initial handling of claim - transferred to a third party who are a subcontractor of Dial Direct who incorrectly dealt with claim in first instance.”

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Posted 2 years ago

“Paid early for policy or so I thought using an account I only keep low amounts of money in, a month later I get a bill of £30 or so for non payment. Theu delayed taking payment out, i thought it was already paid on the day i gave the card details so by a month down the line I had used some of the money for something else and had fone below the policy amount so my bank refused to pay it. I rang to complain that I had already paid it and was told that they had only just tried to take it out and that I had to pay the admin fee. Next year I will not renew .”

Helpful Report

Posted 2 years ago

“7 weeks ago I was involed in an accident I was staionary waiting for traffic lights to change when a van hit me from behind shunting me into the car in front, my car was written off and I am still waiting to be paid out, this is a very stressful time I feel that I am being ignored I am a pensinor,what help is ther if you cant sort it out,not very happy.”

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Posted 2 years ago

“From the following questions asked, this does not seem to apply to me.”

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Posted 2 years ago

“No Fault of dial direct but the breakdown service did not happen i broke down on 21 st June 1740 , AT 23 20 was told nobody was coming . Had to get lift home the next day i was told i would get help by 09 30 At 945 i had to tell them i would sort it out myself as i was again told it would or might be 2 and half hours , poor from RAC . 15 hours and not rescued Not impressed”

Helpful Report

Posted 2 years ago

“Since an accident on 31 Jan 2022 I am still awaiting the repair of my car, ostensibly due to the non-availability of a spare part. Over the course of the last six months I have been given numerous abortive delivery dates, the lastest of which is 24 September 2022. This is an unsupportable and ludicrous situation. Even if the part is delivered as promised (on past performance I have little confidence that it will be) that will be eight months during which I have been without my vehicle. A touted benefit of the policy : “Courtesy car whilst an approved repairer fixes your car (subject to availability)” seems not to be worth the paper it is printed on, since after six months no replacenent vehicle has been forthcoming. It appears to me that Dialdirect was happy to abrogate its responsibilities under terms of the contract being content to leave me in the hands of un unresponsive underwriter and repair organisation. I am now considering taking legal advice on this matter in an attempt to expedite a resolution.”

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Posted 2 years ago

“Twice I phoned you and twice you told me payment had been accepted fine, then low and behold whilst I'm out the country on holiday you email me to contact you urgently, which I did to great expense to find that no for some unknown reason the card payment did not go through, luckily I had the same card on me whilst abroad and guess what the payment went straight through. Your customer services woman was quite rude telling me its not her fault that I'm out the country. So no I won't be using you again next year. Thankyou Sadie Marriott”

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Posted 2 years ago

“You asked me to leave a review!!!! For what???? In your mail you didn’t say what needed to be reviewed. ???!!!”

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Posted 2 years ago

“auto renewed my policy. I cancelled and they are saying I owe £4 with lots of charges and constantly harassing me, letters, emails, calls. Absolutely disgusting!”

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Posted 2 years ago

“My car insurance haa gone up by 50% in spite of me having anout 12 - 15 years no claimbonus.I have another Land Rover Insured with another company And being 3500 cc which costs me 50 % less. Please explain what is going on”

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Posted 2 years ago

“Terrible late fee when we are struggling in these hard times I won't be returning after the next renewal Total lack of support when people are a little late paying”

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Posted 2 years ago

“Disappointed that a £20 fee has been added to a missed D/D payment, during these hard time this is uncalled for.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 2,987 reviews