Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,245 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,245 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely wish I had never started a contract with Dial Direct. They call them selves customer service executives, which is hilarious. I wish they were as helpful and nice when they tried to get me to start my a contract with them. Every time I try to call them they take forever to answer and little did I know that when you take a business contract out you have no consumer rights! I have been unhappy from the start and I demanded for them to end my contract within a week of starting my new contract with them. I wish I had stayed with EE!!! Who are extremely helpful, and always pleased to hear from their customers, and will call back if you are accidentally cut off! Well those at Dial Direct do neither. Terrible terrible terrible!! I’m stuck in a 36 month contract and my network coverage is terrible, but hey who cares because I am stuck in a contract and receive messages mostly 2 days later. Not impressed.”

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Posted 2 years ago

“Last year November I was in an accident and my car has not been repair since. Very poor service”

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Posted 2 years ago

“Not happy with your service and the attitude of your customer service staff. I have cancelled my policy & do not expect to be charged a cancellation fee.”

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Posted 2 years ago

“At a time when i really needed your service (surely that is why we pay insurance) you were no help at all”

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Posted 2 years ago

“Wouldn’t recommend”

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Posted 2 years ago

“update 6.1.2023 - the email provided by your incompetent agent was for a no claims discount department, I only realised when i got an automatic reply. They avoided giving me the correct information, they avoided giving me the procedure. disgusting. The actual complaints email is complaints@dialdirect.co.uk now i have sent a personal email to the wrong address, your advisors do not follow policy. Disgusting. Avoid this company, be aware of the small print when you need help from this company, they set you up on an auto renewal without your knowledge and then charge you £80 no matter what your personal circumstances are. Spoke to a very abrupt arrogant individual who showed no skills in customer service and refused to give me the procedure for making a complaint and refused to listen to my personal situation. Insurance policy cancelled and could therefore not be accessed online, i no longer have access to the email that was used to open the policy, there is no proof of written comms to me, no information given or accessible. Complaint being made to FSA and to NCD@dialdirect.co.uk avoid at all costs, there are better insurers who have better systems available and who will treat customers with a little bit of respect.. My advice it to just avoid them, they are arrogant aggressive out of touch & abrasively obnoxious to deal with.”

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Posted 2 years ago

“Do not use this car insurer. They use several other companies to deal with their claims. I had an accident and needed repairs to the rear of my vehicle. This happened in October 22, it is now January 2023 and still no one has collected the car to even begin the repairs! They use enterprise rental car company as their middle man who obviously are making a fortune out Of renting replacement cars out and it’s in their interest to do that for as long as possible. All the while our (everyone’s) premiums go up. Enterprise have been useless and organising a repair company- total shambles. All companies are impossible to talk to and have 45 minute waiting times.”

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Posted 2 years ago

“I have just received a letter from yourselves stating that my insurance premium will go up from £109 a month to £431! This was due to an oversight on my part where I forgot to disclose a claim that my named driver had in another vehicle not relating to this insurance. I called to take her off the policy and was told they could only reduce it to £305! Even your staff said that was extortionate! It leaves me no option but to cancel my policy and look elsewhere? I have been a loyal customer with you for over 6 years. Very disappointed”

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Posted 2 years ago

“Fair price, hassle free and easy to renew. Excellant service”

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Posted 2 years ago

“Very difficult to renew. I HAD to phone for some reason. Could NEVER get through after trying for days on end. Phone cutting off numerous times. Eventually had to use the online ‘chat box’ which are never great, but eventually got the renewal sorted, or so I thought. Then overcharged from my quote. Motor Legal cover added by Dial Direct, but never asked for. Added in error apparently. Then trying to get my money back was like pulling my teeth out with blunt pliers. Operator (on those chat boxes again) refusing to honour my quote because ‘it wasn’t the sum stated on her screen’. I couldn’t prove/send copy of quote as on the chat box, although she could see I had been charged Motor Legal insurance in error. Was then cut off from the chat before I could try and rectify the situation. Gave up at this point. Worse EVER experience I’ve had in my 64 years on this planet.”

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Posted 2 years ago

“Unbelievable, renewed my insurance and a month later had to change cars. Got a quote for the newer but same spec car with with no other changes to my details with an increase of £700 premium. A compleat rip off and utter joke. Went else were and got it far cheaper.”

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Posted 2 years ago

“Worst experience of my life A complete fiasco from start to finish Has cost me money through loss of earnings Will not be using again”

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Posted 2 years ago

“Hi.I would like to let you know that I am not HAPPY WITH MY RENEWAL PRICE. FROM ££150 to £208 I think that is a massive rise from Last year. And to be honest I was so shocked I am finding it very hard to pay that much now. And will be actively looking for cheaper cover. Apart from this massive price rise I was really happy NOT HAPPY NOW”

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Posted 2 years ago

“Had a claim against me which is ongoing even though I have proved I was not even in the area and my insurance has gone up in price”

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Posted 2 years ago

“I am a Dial Direct Client for more than 6 years and I have been a loyal client towards this company, but they are failing me. I am not impressed with their level of service. It has been almost a month since I reported the accident, still I'm not getting any joy. I am most annoyed that I must wait for this long for them to finalize my claim. I trust this is not the way Dial Direct wishes to conduct business with valued clients. With the treatment that I have encountered from this insurer so called Dial Direct as from last month (August 2022), I would not recommend anyone due to their poor service delivery.”

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Posted 3 years ago

“Does anyone man the phones? Trying for hours lol eve a period of days.”

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Posted 3 years ago

“Customer Service in respect of processing claims is appalling. Claim still not resolved three months later and take no responsibility for the initial handling of claim - transferred to a third party who are a subcontractor of Dial Direct who incorrectly dealt with claim in first instance.”

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Posted 3 years ago

“Paid early for policy or so I thought using an account I only keep low amounts of money in, a month later I get a bill of £30 or so for non payment. Theu delayed taking payment out, i thought it was already paid on the day i gave the card details so by a month down the line I had used some of the money for something else and had fone below the policy amount so my bank refused to pay it. I rang to complain that I had already paid it and was told that they had only just tried to take it out and that I had to pay the admin fee. Next year I will not renew .”

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Posted 3 years ago

“7 weeks ago I was involed in an accident I was staionary waiting for traffic lights to change when a van hit me from behind shunting me into the car in front, my car was written off and I am still waiting to be paid out, this is a very stressful time I feel that I am being ignored I am a pensinor,what help is ther if you cant sort it out,not very happy.”

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Posted 3 years ago

“From the following questions asked, this does not seem to apply to me.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,245 reviews