Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,323 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,323 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My car was stolen from my driveway in Early December. Provided all relevant details in my claim from the police etc. Got passed off to there underwriters called “Markerstudy”. What a nightmare from then on. Couldn’t contact the company from there provided email addresses, couldn’t reply to there txt messages I was receiving because they don’t accept txt msg’s. 11 phone calls over 3 months and I never waited less than an hour for somebody to answer and they could not tell me anything, just wanted more information. They don’t reply to any emails when I finally got a working address after complaining to Dial Direct. There online agent assistance waiting time was over 2 hours (Advertised as 10 minute average wait time) they then cut me off when I got to talk to an agent. Filed 2 official complaints with Dial Direct since January and they did nothing to help, just an email to say that my complaint had been logged and they would get back to me. They seamed more worried what my car looked like and how long I had lived at my premises. Just received notice from Dial Direct that my policy has been cancelled because of an unlisted modification that I know nothing about and that they have not explained what it is…WTF. Dial Direct and Markerstudy are running a scam as far as I am concerned, check out other review sights, 91% disapproval rating out of over a 1000 people reviews. I will be reporting them to the FCA ombudsman.”

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Posted 3 years ago

“I don't want to deal with a con company”

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Posted 3 years ago

“Absolutely satisfied with my Dial Direct renewell car insurance policy. The reduction for my renewell cover this year was reduced sufficiently, that i didn't need to search for (or compare) any alternative Insurance companies.”

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Posted 3 years ago

“I would give zero stars if I could Do not deal with this company No response to emails or calls No empathy to claim after being burgled Dragged out the claim in the hope that I would give up I suspect”

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Posted 3 years ago

“Terrible experience would never bother to waste my time again put on hold 3 times who ever I was dealing with was about as much help as a chocolate teapot took my business to Adrian flux in the end insurance all sorted completely different and professional”

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Posted 3 years ago

“If I could leave less than a 1 star I would, customer service is disgusting & I will never ever use them again!!! Lost a loyal customer there....hope your £20 fee was worth it!!!!!”

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Posted 3 years ago

“Never get through on the phone email and no reply just shocking, policy has renewed and wanted to make changes not able to do online, next year I am cancelling my card and got elsewhere complete lack of customer service.”

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Posted 3 years ago

“Absolutely exceptional service. Paying for a car that I can’t use for 4 months now. Car effectively stolen by insurers as I didn’t know where it was until yesterday. Minor damage but car written off. Trying to get car back. Passed to different companies. Haven’t received my claim compensation either. Hire car taken off me so paying almost £100 a month for no car. Great insurance.”

Helpful Report

Posted 3 years ago

“Awful. Charged me £30 for a failed collection. Was set up to renew automatically annually. The card expired 1 month before the 3rd years annual payment was due. They knew the expiry date and failed to tell me. Maybe they deliberately let it happen so they could make more money. Letter arrived, not advising me of a problem, but billing me. I phoned them. Cancelled. Paid their fee. Then 2 weeks later got a letter demanding £20 cancellation fee for immediate payment, or it goes to debt collector. Heavy handed shady outfit. Beware”

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Posted 3 years ago

“Every year price go up is very bad 5 year I don’t have any claim why price go up?”

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Posted 3 years ago

“Tried to put claim in for items that got damaged didn’t bother to come back to to see if I had a crime number or nothing hopeless they are so it doesn’t matter don’t bother with insurance”

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Posted 3 years ago

“Price increase and awaiting reply to email”

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Posted 3 years ago

“Hi i was told they are going to send me a copy of my policy by post. I am still waiting for it.”

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Posted 3 years ago

“Car insurance company that use continues payment authority and take payments sometimes up to 5 days before their due, shocking customer service and customer relations JP is a muppet who clearly gets paid peanuts so I guess you get I.ots, this car insurance business are aware I’m a vulnerable adult yet they treat me differently and if you payment is a day late they sting you with a £20.00 late payment there is no leeway by this business so my advice if you are thinking of car or home and building’s insurance AVOID AVOID THIS COMPANY, TGE REVIEWS ON TRUSTPILOT CANT BE TRUSTED BECAUSE BUSINESS HAVE BEEN KNOW TO MANIPULATE REVIEWS”

Dial Direct 1 star review on 30th December 2021

Helpful Report

Posted 3 years ago

“Policy increased by £8 per month ?? I have 2 separate vehicle insurance policies with approx 15/10 years no claims didn’t realise it was increased - also 5 other insurance policies active - home , pet & self employed - will not be renewing next year 👎”

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Posted 3 years ago

“Insensitive regarding my claim after a burglary and still waiting to hear about my claim after two months. Premium went up a lot but paid as claim ongoing - and they referenced my claim on the new quote despite not paying anything to me.”

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Posted 3 years ago

“Cancelled my insurance but they refused to action my request and still debited my account. Then in received a threatening letter stating that I was in arrears and they would resubmit the debit order. After my 3rd request in received a letter informing me that my insurance has lapsed and they added a week on the cancellation date. I haven't had a good experience and have therefore moved to another insurer”

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Posted 3 years ago

“Stop ripping off existing customers”

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Posted 3 years ago

“New App is really stressing, I took an Uber to my cousins place on Sat, and it tracked it on the app and ended up being rated as driving at night, this new app is not working for me, yesterday I traveled to church with my sister with her car it also rated me low because I drove long distance,in the morning I went to an estate driving my car when got there I stopped at the gate called her and the app also showed phone usage, no I think it was best when we used to switch ghe app on when we are driving not ghis automatic detecting thing because it's not accurate”

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Posted 3 years ago

“Prices are ridiculous - a constant pricing elevation regardless of whether you claim or dont claim. There will be no renewal.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,323 reviews