Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,144 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,144 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience would never bother to waste my time again put on hold 3 times who ever I was dealing with was about as much help as a chocolate teapot took my business to Adrian flux in the end insurance all sorted completely different and professional”

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Posted 3 years ago

“If I could leave less than a 1 star I would, customer service is disgusting & I will never ever use them again!!! Lost a loyal customer there....hope your £20 fee was worth it!!!!!”

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Posted 3 years ago

“Never get through on the phone email and no reply just shocking, policy has renewed and wanted to make changes not able to do online, next year I am cancelling my card and got elsewhere complete lack of customer service.”

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Posted 3 years ago

“Absolutely exceptional service. Paying for a car that I can’t use for 4 months now. Car effectively stolen by insurers as I didn’t know where it was until yesterday. Minor damage but car written off. Trying to get car back. Passed to different companies. Haven’t received my claim compensation either. Hire car taken off me so paying almost £100 a month for no car. Great insurance.”

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Posted 3 years ago

“Awful. Charged me £30 for a failed collection. Was set up to renew automatically annually. The card expired 1 month before the 3rd years annual payment was due. They knew the expiry date and failed to tell me. Maybe they deliberately let it happen so they could make more money. Letter arrived, not advising me of a problem, but billing me. I phoned them. Cancelled. Paid their fee. Then 2 weeks later got a letter demanding £20 cancellation fee for immediate payment, or it goes to debt collector. Heavy handed shady outfit. Beware”

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Posted 3 years ago

“Every year price go up is very bad 5 year I don’t have any claim why price go up?”

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Posted 3 years ago

“Tried to put claim in for items that got damaged didn’t bother to come back to to see if I had a crime number or nothing hopeless they are so it doesn’t matter don’t bother with insurance”

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Posted 3 years ago

“Price increase and awaiting reply to email”

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Posted 3 years ago

“Hi i was told they are going to send me a copy of my policy by post. I am still waiting for it.”

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Posted 3 years ago

“Car insurance company that use continues payment authority and take payments sometimes up to 5 days before their due, shocking customer service and customer relations JP is a muppet who clearly gets paid peanuts so I guess you get I.ots, this car insurance business are aware I’m a vulnerable adult yet they treat me differently and if you payment is a day late they sting you with a £20.00 late payment there is no leeway by this business so my advice if you are thinking of car or home and building’s insurance AVOID AVOID THIS COMPANY, TGE REVIEWS ON TRUSTPILOT CANT BE TRUSTED BECAUSE BUSINESS HAVE BEEN KNOW TO MANIPULATE REVIEWS”

Dial Direct 1 star review on 30th December 2021

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Posted 3 years ago

“Policy increased by £8 per month ?? I have 2 separate vehicle insurance policies with approx 15/10 years no claims didn’t realise it was increased - also 5 other insurance policies active - home , pet & self employed - will not be renewing next year 👎”

Helpful Report

Posted 3 years ago

“Insensitive regarding my claim after a burglary and still waiting to hear about my claim after two months. Premium went up a lot but paid as claim ongoing - and they referenced my claim on the new quote despite not paying anything to me.”

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Posted 3 years ago

“Cancelled my insurance but they refused to action my request and still debited my account. Then in received a threatening letter stating that I was in arrears and they would resubmit the debit order. After my 3rd request in received a letter informing me that my insurance has lapsed and they added a week on the cancellation date. I haven't had a good experience and have therefore moved to another insurer”

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Posted 3 years ago

“Stop ripping off existing customers”

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Posted 3 years ago

“New App is really stressing, I took an Uber to my cousins place on Sat, and it tracked it on the app and ended up being rated as driving at night, this new app is not working for me, yesterday I traveled to church with my sister with her car it also rated me low because I drove long distance,in the morning I went to an estate driving my car when got there I stopped at the gate called her and the app also showed phone usage, no I think it was best when we used to switch ghe app on when we are driving not ghis automatic detecting thing because it's not accurate”

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Posted 3 years ago

“Prices are ridiculous - a constant pricing elevation regardless of whether you claim or dont claim. There will be no renewal.”

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Posted 3 years ago

“I forgot my insurance was do ( Which was my fault ) so dial direct renewed it and I ended up pay £80 more for the year 😡 to other insurance companies Will not be forgetting next year”

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Posted 3 years ago

“We have just moved home from near Cardiff to a quiet village in West Wales and needed to update our address for insurance purposes. Saga who insured one car did the change and gave us a small rebate. DialDirect charged us £25 to change but took a few £'s off as we moved to a quieter area. How can it cost £25 to change an address on the computer system? Will not be using these people again.”

Helpful Report

Posted 3 years ago

“We were told our car would most likely be a write off without anyone actually seeing the car or photographs of the damage and that we would not be provided with a courtesy car. We were basically abandoned over 200 miles from home in need of medication and Dial Direct could not have cared less. We were forced to pay over £200 on a hire car to get home.”

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Posted 3 years ago

“NEVER EVER again..... 3 weeks since making my claim, no contact at all and when I rang them this morning they are unable to give me any sort of timeframe as to when the claim will be sorted. Shocking service to say the least.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,144 reviews