Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,989 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One star because I had to give some. Should be zero. Not bad until the claim was done. Terrible experience. Highly not recommended! Be aware.”

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Posted 4 years ago

“Was in a very bad place with depression so did not pick up the automatic renewal and the fact that the price had doubled. Even supplied my GP details for confirmation. Contacted dial direct who have not yet responded.”

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Posted 4 years ago

“Had a home emergency where I had a leak. At first the response was great but when the engineer finally came in the evening, he diagnosed the hot water tank was leaking and the boiler was also faulty. I had no heating or hot water for 2 days.He and the insurance company were supposed to contact me the next day with the next steps but I never heard anything from them. I ended up getting this sorted myself. Will not renew with this company again”

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Posted 4 years ago

“The person dealing with my request didn't come across well - I couldn't understand him very well. I've just changed my car for a newer but the same model and had to pay £145 extra - a little over the top for somebody who drives less than 4000 miles a year. I will certainly be looking for cheaper insurance when yours finishes.”

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Posted 4 years ago

“Absolute useless customer service. Had to keep chasing a refund which I still haven’t got back yet...AVOID!!!”

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Posted 4 years ago

“I didn’t get a renewal notification or updated policy, but you did take the money.”

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Posted 4 years ago

“Had an issue with a renewal payment due to my existing debit card running out; subsequently charged £20 for the missed payment. I would have cancelled the policy if it weren't for the ridiculous £60 cancellation fee. After this experience I wouldn't recommend using the company to anybody and I'll certainly avoid in the future.”

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Posted 4 years ago

“Been with this company for about 4 years now and every year my no claims goes up and so the the price of my insurance, i will be changing provider as soon as possible.”

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Posted 4 years ago

“They increased our premium by 30% on auto renew bacis despite us having no claims. Calling tomorrow to cancel. Avoid them at any cost!”

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Posted 4 years ago

“Terrible company Stop scamming people”

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Posted 4 years ago

“Still waiting for my Insurance car refund Three months now And have to wait another 4 weeks What a joke”

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Posted 4 years ago

“No refund Give me my money back three months and still waiting”

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Posted 4 years ago

“Rang 7th time and this company hasn’t refund my money back. Cancelled: September 3 months Give me my money back”

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Posted 4 years ago

“Had a no blame accident. Bought similar car doubled my insurance premium. Rogues.”

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Posted 4 years ago

“I cancelled my hone insurance yet they still took out the direct debit”

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Posted 4 years ago

“I am still waiting for more than two months for a refund as I cancelled my insurance and I payed annual so they had to give me some money back. this is a joke. how long more I have to wait? pay monthly will be my advice”

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Posted 4 years ago

“Shocking company!! do not use them, had my card stolen missed the payment by one day! They charged me £20.”

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Posted 4 years ago

“It could be cheap and everything but what a joke is this company. It is taking too long to refund my money. Waiting 2 months and still waiting for refund.”

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Posted 4 years ago

“Worst insurance company increased my premium without telling me , taking money from account when payment not due , will advise people to avoid at all cost”

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Posted 4 years ago

“Had a phone call from dd in july 2020 saying someone had claimed i hit their , they had no registration, no name, no time, no street name, just a date. I informed them i had hit no one, had a further call 4 weeks later asking me bout incident, still no details, i told them go and do your job and find out who it is im supposed to have hit? Because there has been no incident. Never heard a thing so roll on oct for renewal, it was up by £60 so i got another deal with another insurer for a lot less and better policy online, cancelled with dd but when i tried to activate my nee policy it said I needed to phone them. They said their is a claim i didnt declare and the increase would be an extra £500 😳. I phoned dd and they said i would have to renew with them and a form would be filled in by them and sent off taking a few days to sort the mess out. Still waiting and being forced to have their insurance 😡😡😡”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 2,989 reviews