Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,146 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,146 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very disappointed that you have increased my payments as I have not had any accidents and have a good no claims policy record, If I can cancel this agreement without any charges please let me know as I want to shop around for a cheaper quote but usually there is a cancellation charge.”

Helpful Report

Posted 4 years ago

“you cancelled my car insurance with little notice. you penalised me for an accident my husband had and I had been with you for many years. I had 1 accident were a lorry hit me, it was not my fault and the insurance company did refund my excess. You failed to get that logged on my profile and you put up my premiums. I did have 1 other accident which i agree was my fault. Then when my husband had an accident i was the one whose policy was cancelled. I feel I have been unfairly treated and penalised . i would not reccommend you to anyone”

Helpful Report

Posted 4 years ago

“My insurance premium went up by £200 over last year’s, no explanation, absolutely furious, will not be using dial direct again!!!!”

Helpful Report

Posted 4 years ago

“After a number of years of covering my parents house they will not do it this year due to a man made subsidence problem that was dealt with over 20 years ago and was dealt with by our other insurance company and sorted out. It is not a recurring problem and they knew about this when they took us on. No help with what we can do next and left my parents home uninsured and worthless. Considering the other problems i am dealing with at the moment I could really do without.”

Helpful Report

Posted 4 years ago

“Rip-oof merchants! Increased price of cover under claim of a fake 'incident' which never happened. Then increased the premiums even more when due to renew. When I emailed to say I didnt want to renew with this shower of charlatans, they went ahead and renewed anyway - and no doubt would have tried to coerce me to pay them even more money as a 'penalty' for 'cancelling' when I had made clear I didnt want to renew. They didnt even deign to repluy to my email. On top of all that, the one time I needed their breakdown cover, the fact that I had to limp the car home to find my insurance and breakdown details gave them the perfect excuse NOT to provide that breakdown cover so that I had to shell out another £60 to get the help I needed. They are a bunch of crooks - dont buy!!!”

Helpful Report

Posted 4 years ago

“One star because I had to give some. Should be zero. Not bad until the claim was done. Terrible experience. Highly not recommended! Be aware.”

Helpful Report

Posted 4 years ago

“Was in a very bad place with depression so did not pick up the automatic renewal and the fact that the price had doubled. Even supplied my GP details for confirmation. Contacted dial direct who have not yet responded.”

Helpful Report

Posted 4 years ago

“Had a home emergency where I had a leak. At first the response was great but when the engineer finally came in the evening, he diagnosed the hot water tank was leaking and the boiler was also faulty. I had no heating or hot water for 2 days.He and the insurance company were supposed to contact me the next day with the next steps but I never heard anything from them. I ended up getting this sorted myself. Will not renew with this company again”

Helpful Report

Posted 4 years ago

“The person dealing with my request didn't come across well - I couldn't understand him very well. I've just changed my car for a newer but the same model and had to pay £145 extra - a little over the top for somebody who drives less than 4000 miles a year. I will certainly be looking for cheaper insurance when yours finishes.”

Helpful Report

Posted 4 years ago

“Absolute useless customer service. Had to keep chasing a refund which I still haven’t got back yet...AVOID!!!”

Helpful Report

Posted 4 years ago

“I didn’t get a renewal notification or updated policy, but you did take the money.”

Helpful Report

Posted 4 years ago

“Had an issue with a renewal payment due to my existing debit card running out; subsequently charged £20 for the missed payment. I would have cancelled the policy if it weren't for the ridiculous £60 cancellation fee. After this experience I wouldn't recommend using the company to anybody and I'll certainly avoid in the future.”

Helpful Report

Posted 4 years ago

“Been with this company for about 4 years now and every year my no claims goes up and so the the price of my insurance, i will be changing provider as soon as possible.”

Helpful Report

Posted 4 years ago

“They increased our premium by 30% on auto renew bacis despite us having no claims. Calling tomorrow to cancel. Avoid them at any cost!”

Helpful Report

Posted 4 years ago

“Terrible company Stop scamming people”

Helpful Report

Posted 4 years ago

“Still waiting for my Insurance car refund Three months now And have to wait another 4 weeks What a joke”

Helpful Report

Posted 4 years ago

“No refund Give me my money back three months and still waiting”

Helpful Report

Posted 4 years ago

“Rang 7th time and this company hasn’t refund my money back. Cancelled: September 3 months Give me my money back”

Helpful Report

Posted 4 years ago

“Had a no blame accident. Bought similar car doubled my insurance premium. Rogues.”

Helpful Report

Posted 4 years ago

“I cancelled my hone insurance yet they still took out the direct debit”

Helpful Report

Posted 4 years ago

Dial Direct is rated 4.3 based on 3,146 reviews