Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,395 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,395 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They increased our premium by 30% on auto renew bacis despite us having no claims. Calling tomorrow to cancel. Avoid them at any cost!”

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Posted 5 years ago

“Terrible company Stop scamming people”

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Posted 5 years ago

“Still waiting for my Insurance car refund Three months now And have to wait another 4 weeks What a joke”

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Posted 5 years ago

“No refund Give me my money back three months and still waiting”

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Posted 5 years ago

“Rang 7th time and this company hasn’t refund my money back. Cancelled: September 3 months Give me my money back”

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Posted 5 years ago

“Had a no blame accident. Bought similar car doubled my insurance premium. Rogues.”

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Posted 5 years ago

“I cancelled my hone insurance yet they still took out the direct debit”

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Posted 5 years ago

“I am still waiting for more than two months for a refund as I cancelled my insurance and I payed annual so they had to give me some money back. this is a joke. how long more I have to wait? pay monthly will be my advice”

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Posted 5 years ago

“Shocking company!! do not use them, had my card stolen missed the payment by one day! They charged me £20.”

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Posted 5 years ago

“It could be cheap and everything but what a joke is this company. It is taking too long to refund my money. Waiting 2 months and still waiting for refund.”

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Posted 5 years ago

“Worst insurance company increased my premium without telling me , taking money from account when payment not due , will advise people to avoid at all cost”

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Posted 5 years ago

“Had a phone call from dd in july 2020 saying someone had claimed i hit their , they had no registration, no name, no time, no street name, just a date. I informed them i had hit no one, had a further call 4 weeks later asking me bout incident, still no details, i told them go and do your job and find out who it is im supposed to have hit? Because there has been no incident. Never heard a thing so roll on oct for renewal, it was up by £60 so i got another deal with another insurer for a lot less and better policy online, cancelled with dd but when i tried to activate my nee policy it said I needed to phone them. They said their is a claim i didnt declare and the increase would be an extra £500 😳. I phoned dd and they said i would have to renew with them and a form would be filled in by them and sent off taking a few days to sort the mess out. Still waiting and being forced to have their insurance 😡😡😡”

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Posted 5 years ago

“Do not use this company. Awful customer service and scam you if they can.”

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Posted 5 years ago

“Unbelievable avoid”

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Posted 5 years ago

“When you get a price from compare the market and click to buy, you are directed to the Dial Direct website. This asks you to add add-ons that are already included in the original quote. When you press the update price button, which you have to do to proceed, the price goes up. So as a result I no long have motor legal protection. Been using compare the market for years and its the first time I have seen this scam. Beware. Will go elsewhere next year.”

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Posted 5 years ago

“Provided an awful car insurance provider and cost me a total of £1600 loss , never again dial direct.”

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Posted 5 years ago

“Terrible service. The customer service number was unobtainable. When I did speak to someone they didn't seem to know their job. The information was wrong. My policy was cancelled by mistake and I received several letters informing me my policy was cancelled when it wasn't. Time consuming phone calls to try and sort it out.”

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Posted 5 years ago

“At a time where claims are down, burglaries are down, due to people home most of the time, My home insurance policy increased by 26.7% for renewal. I have never made a claim, no change in circumstances. ABSOLUTE ROBBERS. Needless to say I am not renewing, I need insurance against companies like Dialdirect to cover me for daylight robbery.”

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Posted 5 years ago

“I obtained a quote through confused.com. Impressed by the 5* Defacto rating (!) I decided to go ahead. I changed my mind and recontacted them to say I didn't want to go ahead. They advised me there is a £38 fee for cancellation...even though cover didn't start until the following week! This is shown on the policy document they sent me but it was too late by then. The experience has left me feeling ill! I've given 1 star as they do 'appear' to be cheap and the website is fairly easy to maneuver. All in all a very stressful experience!”

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Posted 5 years ago

“Disgusted in the prices that are charged and for anyone reading this review please check the small print before dealing with Dial Direct. I wanted to add my 26 year old son to my policy and was informed that my current insurer "Ageas" would not insure so Dial Direct had to seek another company. AXA was able to insure but it meant that if I moved mid term then Dial Direct wanted £60 plus an additional admin fee of £20!! What a rip off.”

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Posted 5 years ago

Dial Direct is rated 4.3 based on 3,395 reviews