Dial direct recovery is a con! It is not an RAC membership and provides a less than poor service. Took 5 hours to recover my van from a dangerous location after a breakdown. No RAC attended and a recovery truck was eventually sent from a different company. Was initially told it would be a 90 min wait and after 90 mins no contact. Contacted them again and was told it would be a 4 hour wait. I told them this was not acceptable and they said someone would contact the recovery firm and ring me back but they didn’t. Contacted then 30 mins later and was told a senior dispatcher would get back to me in a couple of mins but never had any further contact from them. Avoid at all costs! 5 hours after the initial breakdown I finally got home from 5 mins down the road. Disgusting service and will be cancelling my insurance and recovery with Direct Dial Insurance Monday morning.