Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,988 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,988 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been insured with you from when my son was learning to drive . He's passed his test now but my premium actually went up when I removed him from the policy . Wanted to add my 17 year old daughter to be told you couldnt help . Poor poor service and off to Admiral we go Very poor service”

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Posted 3 years ago

“Totally hopeless. I spent nearlynthree hours trying to insure my car following a quote for £211. I had difficulty actually placing the order and eventually found a phone number which was answered after a very considerable length of time by a young lady who knew absolutly nothing and could not explain why the quote leap frogged to over £400 and whose comment was "It's on my screen" but could not make any intelligent or informed comment. AVOID THESE PEOPLE LIKE THE PLAGUE. They are amateur time wasters and bring the insurance industry into disrepute. Note that the "live chat" does not get answered (perhaps they are dead)”

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Posted 3 years ago

“I am currently looking for other insurance providers and the only reason I haven't changed is that I haven't had time. 2 times over all the time I have been with you I have tried to make a claim and both times you found a clause that I wasn't covered so I have had to foot the bill myself on the last claim it was a leak and you informed my husband we did not have track and trace (please check your recorded calls) and my policy says we do but we had already sorted both time we realised so we have asked a 3rd party to intervene there. This is why I would not recommend you to anybody also Thanks Mrs D Daniels”

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Posted 3 years ago

“As last night i asked question and due to my phone was stolen i can't contact you that way. I can only by mail. No reply at all for whole day. Your service is very poor”

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Posted 3 years ago

“Last week I phoned Dialdirect three times to sort a simple matter. Each time I was asked identical questions. I was promised an answer by Friday. No reply. I have phoned five times this week but they are experiencing 'very high level' of calls. I have received countless automated e mails. All I want is to speak to a human. They are unable to phone me and I can't get through to them. Dialdirect is easy to sign up to but once they have your custom they really, really don't care.”

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Posted 3 years ago

“have tried phoning to get an insurance certificate to no avail I would like you to issue me with a certificate”

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Posted 3 years ago

“Not happy with my new quote even though it was cheaper than last year but had I known my end of contract date I would have gone elsewhere if I didn't get it MUCH more cheaper as I could have had it up to £40 cheaper although I don't shop for the cheapest, I would'vebeen happy with my second year going down more than just £6-ish. Loyalty seems to NEVER pay!!”

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Posted 3 years ago

“A shocking increase to premium for a minor change of occupation that has no logic to it whatsoever. Would not recommend to anyone unless you want to be ripped off.”

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Posted 3 years ago

“I have two vehicles insured with Dial Direct, one of them a recent renewal in the last month, it was this vehicle that i wanted to change, sadly i could not change it before the renewal date and i paid one months premium on it. When i enquired how much the next vehicle would cost me to insure and a cancelation on the first vehicle. I was informed that it would cost me £60 to cancel and that my new car would cost me over £800 for the year. I wasn't happy with that and shopped around and found a new company who quoted me £298 for the year, less than 50% of your quote, so much for loyalty. still you will get the £60 for the cancelation, meaning that you haven't lost out completely, am i happy yes in a bitter sweet way, would have loved to stay but you priced yourself out of the ball park.”

Helpful Report

Posted 3 years ago

“This company is a disgrace I got a car insurance quote off compare the market 20.06.21 to insure my car from 19.07.21 which was favourable so I proceeded to buy there product I made my first installment of £42.47 and relieved my welcome pack and documentation after the payment however the insurer I was allready with matched there quote so I decided to stay with them I rang DIAL DIRECT 14.07.22 to stop the policy commencing to be told there was a £38.00 charge I explained under consumer law I was allowed a 14 day cooling off period from either when the policy was issued or when the insurance commenced which ever was the later they operator Olivia was most unhelpful and said you should have read our welcome pack it states on page 11 if the insurer or customer cancels the policy within 14 days there is a £38.00 charge this is all well and good but you don't get the documents until you pay the first installment by then it's to late they have allready ripped you off iam just glad I found out how under hand they are before it was too late and had to make a claim to then get ripped off iam going to take this matter further it might only be £38.00 but when this happens again and again the £38.00 soon add up I have just checked the company who owns DIAL DIRECT ALSO OWN COMPARE THE MARKET”

Helpful Report

Posted 3 years ago

“I thought its was bad how you are unable to cancel online and renewed my policy without even me accepting renewal. Further to this I've done more research and same cover elsewhere at half the price. Also my payment last year was by credit card and being as its renewed without accepting now trying to charge for late payment.”

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Posted 3 years ago

“Terrible service, clearly only interested in making their money by hitting customers with fees. My cars has been declared sorn for 5 months, I never check to auto renew after being stung in the past but that didn't matter with Dial Direct, they auto-renew without your decision and then charge £38 to cancel. Like taking to a brick wall trying to argue the point! AVOID!!!!!”

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Posted 3 years ago

“Do not buy with dial direct I’ll tell you why. Been with them for 2 years or more now, and in my policy it says it covers the escape of water etc It was reviewed by their insurance guys who come out, first came out and said it was the sealant and grout even though I done it about 10 times & got professional plumbers in too do it aswell. Still denied. Complained again they sent out another insurance inspector, and he said roof needs skimed down stairs , wooden floor because of the water, need to get it all fixed etc seen the videos and pictures and knows we’re covered in escaped water all nicey nicey to your face and then declines it. We asked why and they said it’s through “axa” so we asked axa and they said it’s not through them it’s through dial direct. Nobody willing to take the blame and we’re left in a limbo. Then axa had the cheek to turn around and say we will give you a £75 gift card for your trouble and hassle etc. £75 they can shove that up their ass for all we care, this is going to cost at least £2000 or more. This house isn’t too old only like 5 years brand new when we moved in & first time buyers may I add too. What a terrible experience from them, they don’t want to know when you have a problem. And to make things worse I need a back operation and that shower was easy for me to get washed. Now it’s a hassle to get into and out of the bath. AVOID like the plague.”

Dial Direct 1 star review on 25th May 2021

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Posted 3 years ago

“I have had my car insured by this company for about a month. In this time they have increased the policy amount, and overcharged on my first direct debit by more than double the agreed instalment amount. They have sent me letters to say the policy value was reduced, when in fact it showed an increased value on the letter. I have complied with all of their requirements in terms of providing NCD and no details on the policy have changed. I have now been informed that it will take up to 8 weeks to review my complaint while I continue to be charged above the original amount agreed for the policy. I only went with this company because of the low price and roadside recovery assistance. I would never take another policy out with them again and will definitely go with more reputable companies in future.”

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Posted 3 years ago

“They are so poor! Customer Service is nil. You are pushed from pillar to post to get answers to simple questions. 2 weeks wait to get though to The legal helpline?? I don’t recommend Direct dial horrendous to deal with.”

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Posted 4 years ago

“I am very disappointed that you have increased my payments as I have not had any accidents and have a good no claims policy record, If I can cancel this agreement without any charges please let me know as I want to shop around for a cheaper quote but usually there is a cancellation charge.”

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Posted 4 years ago

“you cancelled my car insurance with little notice. you penalised me for an accident my husband had and I had been with you for many years. I had 1 accident were a lorry hit me, it was not my fault and the insurance company did refund my excess. You failed to get that logged on my profile and you put up my premiums. I did have 1 other accident which i agree was my fault. Then when my husband had an accident i was the one whose policy was cancelled. I feel I have been unfairly treated and penalised . i would not reccommend you to anyone”

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Posted 4 years ago

“My insurance premium went up by £200 over last year’s, no explanation, absolutely furious, will not be using dial direct again!!!!”

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Posted 4 years ago

“After a number of years of covering my parents house they will not do it this year due to a man made subsidence problem that was dealt with over 20 years ago and was dealt with by our other insurance company and sorted out. It is not a recurring problem and they knew about this when they took us on. No help with what we can do next and left my parents home uninsured and worthless. Considering the other problems i am dealing with at the moment I could really do without.”

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Posted 4 years ago

“Rip-oof merchants! Increased price of cover under claim of a fake 'incident' which never happened. Then increased the premiums even more when due to renew. When I emailed to say I didnt want to renew with this shower of charlatans, they went ahead and renewed anyway - and no doubt would have tried to coerce me to pay them even more money as a 'penalty' for 'cancelling' when I had made clear I didnt want to renew. They didnt even deign to repluy to my email. On top of all that, the one time I needed their breakdown cover, the fact that I had to limp the car home to find my insurance and breakdown details gave them the perfect excuse NOT to provide that breakdown cover so that I had to shell out another £60 to get the help I needed. They are a bunch of crooks - dont buy!!!”

Helpful Report

Posted 4 years ago

Dial Direct is rated 4.3 based on 2,988 reviews