Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,483 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,483 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Car insurance company that use continues payment authority and take payments sometimes up to 5 days before their due, shocking customer service and customer relations JP is a muppet who clearly gets paid peanuts so I guess you get I.ots, this car insurance business are aware I’m a vulnerable adult yet they treat me differently and if you payment is a day late they sting you with a £20.00 late payment there is no leeway by this business so my advice if you are thinking of car or home and building’s insurance AVOID AVOID THIS COMPANY, TGE REVIEWS ON TRUSTPILOT CANT BE TRUSTED BECAUSE BUSINESS HAVE BEEN KNOW TO MANIPULATE REVIEWS”

Dial Direct 1 star review on 30th December 2021

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Posted 4 years ago

“Policy increased by £8 per month ?? I have 2 separate vehicle insurance policies with approx 15/10 years no claims didn’t realise it was increased - also 5 other insurance policies active - home , pet & self employed - will not be renewing next year 👎”

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Posted 4 years ago

“Insensitive regarding my claim after a burglary and still waiting to hear about my claim after two months. Premium went up a lot but paid as claim ongoing - and they referenced my claim on the new quote despite not paying anything to me.”

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Posted 4 years ago

“Cancelled my insurance but they refused to action my request and still debited my account. Then in received a threatening letter stating that I was in arrears and they would resubmit the debit order. After my 3rd request in received a letter informing me that my insurance has lapsed and they added a week on the cancellation date. I haven't had a good experience and have therefore moved to another insurer”

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Posted 4 years ago

“Stop ripping off existing customers”

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Posted 4 years ago

“New App is really stressing, I took an Uber to my cousins place on Sat, and it tracked it on the app and ended up being rated as driving at night, this new app is not working for me, yesterday I traveled to church with my sister with her car it also rated me low because I drove long distance,in the morning I went to an estate driving my car when got there I stopped at the gate called her and the app also showed phone usage, no I think it was best when we used to switch ghe app on when we are driving not ghis automatic detecting thing because it's not accurate”

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Posted 4 years ago

“Prices are ridiculous - a constant pricing elevation regardless of whether you claim or dont claim. There will be no renewal.”

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Posted 4 years ago

“I forgot my insurance was do ( Which was my fault ) so dial direct renewed it and I ended up pay £80 more for the year 😡 to other insurance companies Will not be forgetting next year”

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Posted 4 years ago

“We have just moved home from near Cardiff to a quiet village in West Wales and needed to update our address for insurance purposes. Saga who insured one car did the change and gave us a small rebate. DialDirect charged us £25 to change but took a few £'s off as we moved to a quieter area. How can it cost £25 to change an address on the computer system? Will not be using these people again.”

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Posted 4 years ago

“We were told our car would most likely be a write off without anyone actually seeing the car or photographs of the damage and that we would not be provided with a courtesy car. We were basically abandoned over 200 miles from home in need of medication and Dial Direct could not have cared less. We were forced to pay over £200 on a hire car to get home.”

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Posted 4 years ago

“NEVER EVER again..... 3 weeks since making my claim, no contact at all and when I rang them this morning they are unable to give me any sort of timeframe as to when the claim will be sorted. Shocking service to say the least.”

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Posted 4 years ago

“I renewed my insurance with Dial direct for the second year but unfortunately the address I was moving too fell through and when I changed the address they charged me 25 pounds . I had only just renewed so it wasn’t as though I had left it a couple of months . It takes 2 seconds to change an address not 25 pounds worth . Won’t renew again !”

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Posted 4 years ago

“Auto renewal without my permission should be a criminal offence”

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Posted 4 years ago

“Unfortunately Dial Direct seem to outsource their claims process to 3rd party so called assessors thru what is now a purely digital platform. Whilst one would hope this would be more efficient it is really a disaster. Naturally in a highly competitive market cost cutting is probably a priority, but it is done at the expense of poor service and inadequate Apps. In the end Dial Direct is moving more to what it’s name implies - a marketing platform for outsourced services”

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Posted 4 years ago

“Spam to the max. Please stop calling me. Companies like this should be fined. I've explained that i dnt want their insurance and that I've signed up with a better company amd they still call!!! Blocked them now. 8am on a Saturday is beyond acceptable 😡”

Dial Direct 1 star review on 23rd October 2021

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Posted 4 years ago

“Opened a claim for 'escape of water' in July. My claim included video and photographic evidence. Polygon came out to assess the damage and took photos. We are now in October and I am still waiting to be contacted regarding a settlement. Very disappointing!”

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Posted 4 years ago

“Have been insured with you from when my son was learning to drive . He's passed his test now but my premium actually went up when I removed him from the policy . Wanted to add my 17 year old daughter to be told you couldnt help . Poor poor service and off to Admiral we go Very poor service”

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Posted 4 years ago

“Totally hopeless. I spent nearlynthree hours trying to insure my car following a quote for £211. I had difficulty actually placing the order and eventually found a phone number which was answered after a very considerable length of time by a young lady who knew absolutly nothing and could not explain why the quote leap frogged to over £400 and whose comment was "It's on my screen" but could not make any intelligent or informed comment. AVOID THESE PEOPLE LIKE THE PLAGUE. They are amateur time wasters and bring the insurance industry into disrepute. Note that the "live chat" does not get answered (perhaps they are dead)”

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Posted 4 years ago

“I am currently looking for other insurance providers and the only reason I haven't changed is that I haven't had time. 2 times over all the time I have been with you I have tried to make a claim and both times you found a clause that I wasn't covered so I have had to foot the bill myself on the last claim it was a leak and you informed my husband we did not have track and trace (please check your recorded calls) and my policy says we do but we had already sorted both time we realised so we have asked a 3rd party to intervene there. This is why I would not recommend you to anybody also Thanks Mrs D Daniels”

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Posted 4 years ago

“As last night i asked question and due to my phone was stolen i can't contact you that way. I can only by mail. No reply at all for whole day. Your service is very poor”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,483 reviews