Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,147 Reviews

84 %

of reviewers recommend Dial Direct

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4.3

Based on 3,147 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missed a direct debit payment and 10 days later they placed a 50% extra charge when taking the DD out again. Called them and they would not reimburse me at all. 50% extra for just 10 days is disgusting. The fact that it is even written in the T&C's is disgusting!! They do not do themselves any favours in retaining their customers. I will not be using them again”

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Posted 5 years ago

“Avoid them. Attempted to take a renewal at quadruple the previous rate and despite requesting no auto-renewal!”

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Posted 5 years ago

“DIAL DIRECT - SHOULD BE RENAMED - DIAL DAMAGE YOUR HOME My family and I are still waiting for our ripped up carpets to be repaired - as a direct result of Dial Directs - affiliated sub-contractor damaging our home. This was in Dec 2019. Its now almost Mid March 2020 - we are still living in a home that has ripped up carpets and bathroom flooring with sticky flooring. Bare in mind it was the fault of Dial Directs affiliated subcontractor that caused much damage in our home. To add to the months of grief which they have caused us - we are still waiting for them to accept liability & responsibility for the negligence of "their subcontractor". Three other professionals in the same trade as "their subcontractor" informed us - that something like that should never happen and that it was 100% avoidable. I would literally need pages to inform the public on what this company has taken my family and I through. All the companies who they work with and passed us through to - ARAG, Sedgwick, Claim Desk and more - are so incredibly dishonest & unethical. DIAL DIRECT - SHOULD BE RENAMED - DIAL DAMAGE YOUR HOME...AVOID THIS COMPANY. DO NOT BE FOOLED BY LOW PRICES..”

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Posted 5 years ago

“Dial Direct - Contractor - Damaged - our property. Dial Direct and affiliates ARAG - have not accepted liability for the contractor damaging our home. Furthermore, they have been dishonest by deliberately with-holding vital information from us and have got us to jump through hopes as it were to provide them with information which they had no intention of using. They now want us to pay for an access of £350. on damage which was not caused by us, along with us facing future premiums. This is the most dishonest & unethical company I have the misfortune of dealing with. I'm still awaiting Ann McEntee - to contact me about the unethical code of practice Dial Direct has. DO NOT USE THIS COMPANY - It looks like they have people in place that writes them FAKE reviews.”

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Posted 5 years ago

“!!!!!!!!!Read this before you buy!!!!!!!!!!! Be careful with them when you buy your home insurance ask them about the list of exclusions!!!! You will be shocked. I have asked for it and they said because it is a long list they cannot provide me with one. They are not insurance company they are In between you and other companies and when you need to claim pass you round the circle. Very disappointed”

Helpful Report

Posted 5 years ago

“IF YOU NEED AN INSURANCE COMPANY - THAT FLOODS & DAMAGES YOUR HOME - WHEN THEY ARE SUPPOSE TO FIX THE PROBLEM - AND THEN RUN FROM ANY ACCOUNTABILITY - THEN DIAL DIRECT AND ITS AFFILIATES CLAIMDESK, SEDGWICK & ARAG PLC. IS WHERE YOU NEED TO GO. Over the December holiday period in 2019 our hot water boiler decided not to work. We called our home insurance provider "DIAL DIRECT" they then sent out an engineer via "Claimdesk"/ Sedgwick. To cut a long story short, to my horror, the engineer managed to empty the tank of water - which came gushing out - flooding our up stairs landing, kitchen below & part of our study. The upstairs carpets need replacing, we've had loud industrial blowers & dehumidifiers in our home now for almost a month. Videos & images were taken of the water coming through the ceiling, the engineers tools & part which was forced out, saturated carpets,more. ARAG plc who I believe were suppose to be representing us & investigating the matter truthfully, just completely dis-owned our complaint - and said that the engineer was not at fault, this came from a lady called Abigail Hole. THEN WHO's FAULT WAS IT? My wife is heavily pregnant and we have a big family. This has caused so much stress, time off work, countless phones calls and much trouble & upset for us. Not to mention - the fact that we will be faced with a rising home insurance premium in the future for a claim which was caused by DIAL DIRECT. This was clearly the fault of our insurance provider DIAL DIRECT and its affiliates. The insurance company and its affiliates ARAG, CLAIMDESK, SEDGWICK are suppose to help when things go wrong, like a faulty boiler - Not partially flood your house and then say - its not our fault. PS - Why isn't there the option for 0 stars? Lee Pallister.”

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Posted 5 years ago

“3.87 star rating, and still tour getting bad feedback. You guys are the pits, worst ever. DO NOT USE THESE LUNATICS.”

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Posted 5 years ago

“Worst one in 40 years of insurance. Arrogant, cocky, take your money, bombard you with exacting impossible criteria to meet standards set by them. All the time adding money on the 13 emails I got. My policy started at £188, they finished at over £500, so I cancelled within 12 days and they charged me £50 to cancel. Total idiots.”

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Posted 5 years ago

“THIS IS THE WORST OF THE WORST COMPANIES, JOIN AT YOUR PERIL, YOU HAVE BEEN WARNED. RIPPED ME OFF, AND I CHANGED TO ADMIRAL AND SAVED £200”

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Posted 5 years ago

“Nearly 5 months on since I had a leak and nothing is moving on despite chasing! Do not insure with them!!!!”

Helpful Report

Posted 5 years ago

“Rip off company. Been with them for 6 years but never again they really know how to p--- o-f a loyal customer”

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Posted 5 years ago

“Avoid, poor service wigging out of claims”

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Posted 5 years ago

“I discovered after just three weeks from buying my nearly-new car that it already had breakdown cover included so I wanted to switch to a policy without it to save cash and they couldn't/wouldn't offer me one. I asked about cancellation so I could go elsewhere and while the £50 cancellation charge was fair enough, they said that my NCD protection and other items in my policy were non-refundable so they wanted a whopping £168 in total out of my original annual policy payment of £569 for a policy that was just three weeks old. Clearly, I'm not impressed that an insurance broker would bury such non-refundable items in the small print in 2019 - this is the sort of pallava we all went through with brokers 20 years ago looking to gouge every last pound out of you. Obviously I'm trapped with these guys for 11 months now so I'm really quite annoyed at this - they're gouging me for so much money for simply wanting to switch policies that it's not financially viable for me to cancel and go elsewhere where I can get a quote for £150 cheaper without breakdown cover from a variety of other brokers. My mistake initially of course but hidden small print clauses are from yesteryear everywhere else I've ever used so I dread to think what happens over the next 12 months if I ever need to use the policy cover in the event of an accident or anything else - who knows what other costly small print items have been tucked away in my policy? They're not worth the worry IMO - look elsewhere for a car insurance broker that plays it straight and upfront.”

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Posted 6 years ago

“Quoted me £500 for van insurance on confused for my personal van, which I accepted, only to be told that my 9 years company car insurance no claims is not valid, as I cannot get letters quoting every single registration of company cars I've had over 9 years. I change my company car twice a year, so they want me to remember 18 car registrations!. So then they doubled my insurance to £1000 approx. This 'technical issue' was not stated in any of the text upon taking the policy. All other insurers have accepted letters from my employers, with not having to get every single reg of company cars I've had. Just be careful with Dial Direct's T&C's before you take a policy with them if your in a similar situation as me. Then I get an email from Toni wanting to speak to me, im not interested, I am just stuck with you now for a year, probably with a big penalty if I want to leave, if they let me leave without a penalty, I will be gone... ***UPDATE*** just been back on confused and got quotes with NO COMPANY CAR NCB just to check, and I am getting quotes for £700, so I am being over charged by approx £300 by dial direct anyway!”

Helpful Report

Posted 6 years ago

“Bit of a con. Quoted me £500 for van insurance on confused for my personal van, which I accepted, only to be told that my 9 years company car insurance no claims is not valid, as I cannot get letters quoting every single registration of company cars I've had over 9 years. I change my company car twice a year, so they want me to remember 18 car registrations!. So then they doubled my insurance to £1000 approx. This 'technical issue' was not stated in any of the text upon taking the policy. All other insurers have accepted letters from my employers, with not having to get every single reg of company cars I've had. Just be careful with Dial Direct's T&C's before you take a policy with them if your in a similar situation as me. Then I get an email from Toni wanting to speak to me, im not interested, I am just stuck with you now for a year, probably with a big penalty if I want to leave, if they let me leave without a penalty, I will be gone... ***UPDATE*** just been back on confused and got quotes with NO COMPANY CAR NCB just to check, and I am getting quotes for £700, so I am being over charged by approx £300 by dial direct anyway!”

Helpful Report

Posted 6 years ago

“Please don't insure with this company. The process is very complicated and there are so many different departments. You'll end up with nothing being solved and a nervous breakdown.”

Helpful Report

Posted 6 years ago

“I have never written a bad complaint about any company however I feel I would be wrong not to about Dial Direct car insurance. They have the worst customer service I have ever seen. I called to change my car Insurance as I bought a new car and this was before the end of the insurance term, I gave them the opportunity to quote but it was much higher for less cover than any of the other four reputable insurers. That’s fine and not an issue in itself, I was told it was £50 to cancel admin fee, again totally understand. I then called the new insurer and took out the policy and called back direct line to cancel, now to be told it was an extra £38 as it wasn’t passed a certain date. I explained that the first person had not mentioned that at all and the adviser commented that that does happen and if it had been him he would have told me ! I asked to speak to someone to make a complaint and was told I would get a call back in 48 hours, awful service considering I wanted to complain ! No call and then 4 days later a letter explaining my complaint would be answered in 3 to 4 weeks !! They are clearly very busy with complaints. They can however answer within 2 rings in the new sales team ! Disgraceful”

Helpful Report

Posted 6 years ago

“I took out the policy as they were the cheapest and offered more cover. I had made no claims so review is based on their communication. DD sent me a renewal notice. My old policy was £162. I had a renewal quote of £202, so yes, you look for cheaper. I found a policy being a mirrored policy for £134. Back to the email and they have a link to confirm your renewal but no link to cancel. You have to phone. Twenty minutes nearly to listen to a recorded voice blabbing total rubbish to be polite. (i wanted to use a word beginning with S and ending with T, but the system spotted it) You have to speak your requirements to go through to the next question. I have a welsh accent but not clear enough to be understood by a robot. Once i got through to what i wanted, your forced to listen to total babble about their terms and cons, their special offers, law and order and god knows what else. i put the phone down until i heard silence guessing that i was through to a human. Once the human confirmed by personal details, he offered me a reduction of £145 renewal. If they had offered that initially which was cheaper than my existing policy, i would have taken it. But to try and con you to confirm renewal, i thought stuff you. Should have offered that in the first place. This is not the first company that i have experienced doing this but ideal if you dont like swapping. What i dont like is the above and the audacity to try and extract more out from you. If they value your custom, they would have offered the best deal in the first place. I fully understand increase in services year on year but £60 increase as a renewal at the outset was not going to wash with me.To cancel is such a drag to get. Even more reason not to buy from dial direct. Knowing this, i would never consider them for any future policies.”

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Posted 6 years ago

“These rip off merchants charged me £280 to change my policy to a newer car of the same specification 5 months into the policy. Absolute joke, reasonable cost at the outset but ripped off if you need to change your car. I'll never use them agsin”

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Posted 6 years ago

“Thought home insurance was on autorenew. Realised this morning that it wasn't - it ran out at midnight last night. Called this morning to make payment and was refused.”

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Posted 6 years ago

Dial Direct is rated 4.3 based on 3,147 reviews