I have never written a bad complaint about any company however I feel I would be wrong not to about Dial Direct car insurance. They have the worst customer service I have ever seen. I called to change my car Insurance as I bought a new car and this was before the end of the insurance term, I gave them the opportunity to quote but it was much higher for less cover than any of the other four reputable insurers. That’s fine and not an issue in itself, I was told it was £50 to cancel admin fee, again totally understand. I then called the new insurer and took out the policy and called back direct line to cancel, now to be told it was an extra £38 as it wasn’t passed a certain date. I explained that the first person had not mentioned that at all and the adviser commented that that does happen and if it had been him he would have told me ! I asked to speak to someone to make a complaint and was told I would get a call back in 48 hours, awful service considering I wanted to complain ! No call and then 4 days later a letter explaining my complaint would be answered in 3 to 4 weeks !! They are clearly very busy with complaints. They can however answer within 2 rings in the new sales team ! Disgraceful