IF YOU NEED AN INSURANCE COMPANY - THAT FLOODS & DAMAGES YOUR HOME - WHEN THEY ARE SUPPOSE TO FIX THE PROBLEM - AND THEN RUN FROM ANY ACCOUNTABILITY - THEN DIAL DIRECT AND ITS AFFILIATES CLAIMDESK, SEDGWICK & ARAG PLC. IS WHERE YOU NEED TO GO. Over the December holiday period in 2019 our hot water boiler decided not to work. We called our home insurance provider "DIAL DIRECT" they then sent out an engineer via "Claimdesk"/ Sedgwick. To cut a long story short, to my horror, the engineer managed to empty the tank of water - which came gushing out - flooding our up stairs landing, kitchen below & part of our study. The upstairs carpets need replacing, we've had loud industrial blowers & dehumidifiers in our home now for almost a month. Videos & images were taken of the water coming through the ceiling, the engineers tools & part which was forced out, saturated carpets,more. ARAG plc who I believe were suppose to be representing us & investigating the matter truthfully, just completely dis-owned our complaint - and said that the engineer was not at fault, this came from a lady called Abigail Hole. THEN WHO's FAULT WAS IT? My wife is heavily pregnant and we have a big family. This has caused so much stress, time off work, countless phones calls and much trouble & upset for us. Not to mention - the fact that we will be faced with a rising home insurance premium in the future for a claim which was caused by DIAL DIRECT. This was clearly the fault of our insurance provider DIAL DIRECT and its affiliates. The insurance company and its affiliates ARAG, CLAIMDESK, SEDGWICK are suppose to help when things go wrong, like a faulty boiler - Not partially flood your house and then say - its not our fault. PS - Why isn't there the option for 0 stars? Lee Pallister.