Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,245 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,245 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took out the policy as they were the cheapest and offered more cover. I had made no claims so review is based on their communication. DD sent me a renewal notice. My old policy was £162. I had a renewal quote of £202, so yes, you look for cheaper. I found a policy being a mirrored policy for £134. Back to the email and they have a link to confirm your renewal but no link to cancel. You have to phone. Twenty minutes nearly to listen to a recorded voice blabbing total rubbish to be polite. (i wanted to use a word beginning with S and ending with T, but the system spotted it) You have to speak your requirements to go through to the next question. I have a welsh accent but not clear enough to be understood by a robot. Once i got through to what i wanted, your forced to listen to total babble about their terms and cons, their special offers, law and order and god knows what else. i put the phone down until i heard silence guessing that i was through to a human. Once the human confirmed by personal details, he offered me a reduction of £145 renewal. If they had offered that initially which was cheaper than my existing policy, i would have taken it. But to try and con you to confirm renewal, i thought stuff you. Should have offered that in the first place. This is not the first company that i have experienced doing this but ideal if you dont like swapping. What i dont like is the above and the audacity to try and extract more out from you. If they value your custom, they would have offered the best deal in the first place. I fully understand increase in services year on year but £60 increase as a renewal at the outset was not going to wash with me.To cancel is such a drag to get. Even more reason not to buy from dial direct. Knowing this, i would never consider them for any future policies.”

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Posted 6 years ago

“These rip off merchants charged me £280 to change my policy to a newer car of the same specification 5 months into the policy. Absolute joke, reasonable cost at the outset but ripped off if you need to change your car. I'll never use them agsin”

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Posted 6 years ago

“Thought home insurance was on autorenew. Realised this morning that it wasn't - it ran out at midnight last night. Called this morning to make payment and was refused.”

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Posted 6 years ago

“Having had building and content insurance via Dial Direct for one year, I was surprised to receive a letter stating they would not insure me again! I have not had any claims nor have I had any issues in the past 37 years that I have had building and content insurance with various companies. I telephoned Dial Direct but am still none the wiser as to why this has happened. During my telephone conversation apparently their computer system crashed and the call handler stated she would phone me the following day. This did not happen and I have had no contact since! I would have quite happily renewed my policy given the opportunity, however perhaps their customer service leaves a lot to be desired.”

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Posted 6 years ago

“BEWARE! TRY TO SCAM YOU OUT OF EXTRA MONEY I would not recommend them or ever use them again. I signed up for my car insurance, i used the form on confused.com. The form clearly states "CLAIMS AND CONVICTIONS" i declared both my at fault accidents as requestedc that were claims on my policy and got my insurance. A few days later i got a letter from them saying i hadnt declared an accident THAT WASNT MY FAULT! Why would i declare accidents that are not my fault? That is not what the website asks for! they said they would charge me another THIRD!! of my policy as i didnt mention someone hitting me in a car accident. What absolute scum to try and milk people for something that wasnt their fault! If theres one thing i cant stand its being ripped off, i filled the form in accurately and then they just try and scam money out of you when youve done nothing wrong. They then have the cheek to tell me if i want to cancel ill have a £50 fee to pay, well i will be taking this up with the ombudsman if you charge me any money to cancel your scammy policy. Thats nothing short of extortion.”

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Posted 6 years ago

“Really bad customer service, I set up through comparethemarket with this company, rang them within an hour as the wrong address had copied over. They added 30 pounds correction fee so I cancelled and went elsewhere. Have I got my money back yet? NO a week later they still havent refunded the CC payment, cancelled WITHIN THE HOUR of being processed. You have to listen to over a minute of spiel before you can even get through to anyone, then you get a load of excuses. Not at all impressed and grateful that I went elsewhere, heaven forbid you have to make a claim with these people, you have been warned!”

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Posted 6 years ago

“I had a no fault claim, when another driver drove into my parked car. The other driver admitted full responsibility. Despite being written to by the underwiter Covea, to say that its not my fault and there's no claim against me, Dial direct doubled my insurance quote and keep saying the claim is open. ( Covea have said its been closed for weeks)They are using the incident to inflate the cost of my insurance. They are also refusing to give me my no claims bonus.Use them at your cost.”

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Posted 6 years ago

“15 minutes waiting to take out a new policy! Obviously not that good so taken custom elsewhere.”

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Posted 6 years ago

“Hope & pray you never need to make a claim with this company. As i write this I have an unsafe / unusable toilet in my home - it is the only toilet in my home and it is in its current condition because of shoddy workmanship by contractors sent by Dialdirect's Home Assistance Helpline. A botched repair left our toilet with pretty bad leak even though the plumber told us it was "fixed" we were left in this state, leaking, for over a week. they have been & repaired the leak another twice since (third times a charm apparently ) we are now left with badly water damaged floor & a toilet that has fixings coming away and the toilet feels loose - moves 1-2 inches side to side. we have been left with unusable facilities & have been told that we must wait a further 8 weeks while they "investigate". they have been "investigating" for approximately 2 weeks now not that anyone has been to look at it, or call to ask me any questions, or ask me to email them the photographic evidence i keep telling them i have. they are only interested in apportioning blame each other After approximately 6 hours on the phone (today alone) arguing with 5 separate companies each passing blame to the next a DialDirect Customer Service representative suggested that I start a new claim on my home insurance (seperate from the home assistance service who caused the damage in the firstplace) & was transferred to new claims where i was cheerily informed that i would need to fork out £350 excess (for water damage) in order to get any work done. I have asked that they come & fix the problem & defer any excess payment until *their* investigation is complete - i dont need an investigation i know it's knackered i have to squat precariously above it every morning. this has been met with nothing but indifference.”

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Posted 6 years ago

“I had a car accident earlier in the year 2018 for a Non Fault(rear of my car was damaged by Third party car) and dial direct was following up on my claim . My car was taken for repairs and returned by the repairs centre.Dial direct introduced a Personal Injury solicitor to me and when i called to follow up on my claim,Dial Direct said they dont have info that the accident was not my fault.It was the greatest joke of the year i was on phone for 2 hours and was transfered between departments and other companies. I called Dial Direct severall and they couldnt figure out simple questions.After 3 weeks ,i called them again on 11/04/18,they dont have my updated info on my accident on 12/01/2018.I had complained and was told someone will call me .No one called after 3 weeks. I called the Personal injury Solicitor working with Dial Direct and they confirmed to me that the third party insurance had admitted full liability for the incident and my insurance and underwriter does not have a clue about my info. After expiration of my insurance,i will NEVER go near this company again”

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Posted 7 years ago

“Keep well clear of this lot was with then for 3years I have full no clams discount 69per month I cancelled then and want nearly 200pounds cancellation fee just renewed my car with a different insurance company 25per month they are a rip off.”

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Posted 7 years ago

“spam spam”

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(Van Insurance) - Posted 7 years ago

“My father is a disabled pensioner recently diagnosed with terminal cancer and they have, in my opinion, treated him disgracefully. In my opinion they are immoral and incompetent. Thank god he never had to make a claim with them. I would advise you do not even consider them.”

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Posted 7 years ago

“Changed car for a newer version of the same car (BMW 3 Series) and my monthly payments went from £26 to £106 its a standard car not a Ferrari. Went online and their quote was £400 if taking out a new policy although I would have to cancel the existing one for an additional charge of £53. So because I changed my car I have to accept my premium has gone from £312 to £1,272 or pay £53 to cancel. They have lost another customer for good.”

Helpful Report

Posted 7 years ago

“They refused to cover the repair to my chimney after storm damage. Google them, I'm not alone, they are cowboys.”

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Posted 8 years ago

“Useless robbing cunts, gave me a online price , then put it up about £700 pounds, if I cancelled the policy it would then make my next insurance more expensive as would show as insurance being cancelled, never again”

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(Van Insurance) - Posted 8 years ago

“will never use again”

Helpful Report

(Van Insurance) - Posted 8 years ago

“Please anyone reading this DO not ever use Dial Direct for your next insurance. After years of being with Direct Line I changed to them and its been the worst experience from the start. I recently had a claim and very upsetting and stressful to deal with. They have the worst customer service experience I have ever ever witnessed. The staff are rude, argue and talk over you when you try to complain and say they are going to do something and never do it as the right hand does not know what the left and is doing. Complete JOKE”

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Posted 8 years ago

“after 1 year doubled my insurance got 9 years protected sad to see you go not”

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Posted 8 years ago

“I want an e-mail address for customer complaints Dept I have noticed no sign of one unless you sign into your self service centre I have cancelled my policy with you and I WANT to correspond by E-mail not by phone NOT by letter. Or is that your way of getting out people having evidence of what they actually want to write to you !!!!!!!!!! so probably an other letter to the Financial ombudsman to get something done that way”

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Posted 8 years ago

Dial Direct is rated 4.3 based on 3,245 reviews