I had a car accident earlier in the year 2018 for a Non Fault(rear of my car was damaged by Third party car) and dial direct was following up on my claim . My car was taken for repairs and returned by the repairs centre.Dial direct introduced a Personal Injury solicitor to me and when i called to follow up on my claim,Dial Direct said they dont have info that the accident was not my fault.It was the greatest joke of the year i was on phone for 2 hours and was transfered between departments and other companies. I called Dial Direct severall and they couldnt figure out simple questions.After 3 weeks ,i called them again on 11/04/18,they dont have my updated info on my accident on 12/01/2018.I had complained and was told someone will call me .No one called after 3 weeks. I called the Personal injury Solicitor working with Dial Direct and they confirmed to me that the third party insurance had admitted full liability for the incident and my insurance and underwriter does not have a clue about my info. After expiration of my insurance,i will NEVER go near this company again