Having had building and content insurance via Dial Direct for one year, I was surprised to receive a letter stating they would not insure me again! I have not had any claims nor have I had any issues in the past 37 years that I have had building and content insurance with various companies. I telephoned Dial Direct but am still none the wiser as to why this has happened. During my telephone conversation apparently their computer system crashed and the call handler stated she would phone me the following day. This did not happen and I have had no contact since! I would have quite happily renewed my policy given the opportunity, however perhaps their customer service leaves a lot to be desired.