I have been with this company for over a year now & they are the worst company I have had to deal with in my whole entire time of driving (6 years) I had my insurance with Auto & General from July 2014-2015 when they were taken over by Dial Direct. I had no problems until last year. Unfortunately last year I had to make a claim in May which I notified them straight away of this. All seemed to be fine until unfortunately I had to make yet another claim in June of the same year. Again, everything seemed ok until I returned from my holiday in Sept 2015 to a letter to say they urgently needed to speak to me & then another one to say that they were going to cancel my insurance. Confused I called to explain I had been away hence not calling sooner only for them to accuse of me of not telling them about the second claim. I was outraged, after the mix up they said they had added the second claim onto the system & they were to create a new policy at a higher price. I said I would think about it at the new price then call back the following day which I did only to be told I would not be paying anymore than I previously did. Confused yet again I asked them if they had definitely put the second claim onto the system in which they replied yes. I advised I would accept the new policy & didn't think anything more of it, until I had an email in July 2016 to say thank you for renewing your insurance with us. I had not renewed my policy with them & as far as I was away the insurance was not due until September. I called up to query & they said it was automatically renewed & the mix up in Sept meant it was the same policy just with a new underwriter. Again, I was happy with the renewal price & left it at that. The next day however they then leave me a voicemail saying to call them, which I did & guess what... They still have not got the second claim on the system meaning the renewal price had gone up again. How can it take 3 advisors in the space of a year not to record a claim?! Also what's more worrying is if they urgently needed to speak to me in Sept 2015 why not call or email me instead of bombarding me with letters?! Avoid this company as they employ idiots & have caused me no end of stress & worry to the point where I dont even want to open letters from them anymore!