Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,324 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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4.3

Based on 3,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want an e-mail address for customer complaints Dept I have noticed no sign of one unless you sign into your self service centre I have cancelled my policy with you and I WANT to correspond by E-mail not by phone NOT by letter. Or is that your way of getting out people having evidence of what they actually want to write to you !!!!!!!!!! so probably an other letter to the Financial ombudsman to get something done that way”

Helpful Report

Posted 8 years ago

“I have been with this company for over a year now & they are the worst company I have had to deal with in my whole entire time of driving (6 years) I had my insurance with Auto & General from July 2014-2015 when they were taken over by Dial Direct. I had no problems until last year. Unfortunately last year I had to make a claim in May which I notified them straight away of this. All seemed to be fine until unfortunately I had to make yet another claim in June of the same year. Again, everything seemed ok until I returned from my holiday in Sept 2015 to a letter to say they urgently needed to speak to me & then another one to say that they were going to cancel my insurance. Confused I called to explain I had been away hence not calling sooner only for them to accuse of me of not telling them about the second claim. I was outraged, after the mix up they said they had added the second claim onto the system & they were to create a new policy at a higher price. I said I would think about it at the new price then call back the following day which I did only to be told I would not be paying anymore than I previously did. Confused yet again I asked them if they had definitely put the second claim onto the system in which they replied yes. I advised I would accept the new policy & didn't think anything more of it, until I had an email in July 2016 to say thank you for renewing your insurance with us. I had not renewed my policy with them & as far as I was away the insurance was not due until September. I called up to query & they said it was automatically renewed & the mix up in Sept meant it was the same policy just with a new underwriter. Again, I was happy with the renewal price & left it at that. The next day however they then leave me a voicemail saying to call them, which I did & guess what... They still have not got the second claim on the system meaning the renewal price had gone up again. How can it take 3 advisors in the space of a year not to record a claim?! Also what's more worrying is if they urgently needed to speak to me in Sept 2015 why not call or email me instead of bombarding me with letters?! Avoid this company as they employ idiots & have caused me no end of stress & worry to the point where I dont even want to open letters from them anymore!”

Helpful Report

Posted 9 years ago

“Very bad customer services and extortionate cancellation fees”

Helpful Report

Posted 9 years ago

“Had a car policy with budget insurance services Ltd(BISL) I bought a new car so I asked BISL for a quote on my new car, it was a little high so I went onto a price comparison website and found a quite for the same level of cover at a very reasonable price with dialdirect.so I rang BISL back and asked if they could match my quote with dialdirect and they said no, so I cancelled my BISL policy incurring a cancellation fee of £74, and went with my very reasonable quote with dialdirect. After receiving my paperwork from dialdirect in small print at the the bottom of the letter it says dialdirect is a trading name of BISL Ltd. Now when BISL said they couldn't match the quote of dialdirect which is basically the same company did they do this knowing I would have to pay the cancellation fee? Very devious companies these!!!!!!!!!”

Helpful Report

Posted 9 years ago

“They upped the price considerably over the space of a year and it's impossible to contact them. Keep you on hold for over an hour. Rip off merchants.”

Helpful Report

Posted 9 years ago

“Steer clear of this company! They put your premiums up over 100% just for phoning for advice. When they ask if you'd like to open a claim (my instance was I phoned for advice because somebody dinged my door and I was angry at the time as the person who did it couldn't even be bothered to leave a note apologising), you tell them no but they open it anyway! Yes I understand you have to make a record of my call on my account, but don't open a claim! You didn't even have the decency to write to me before renewal to advice that I had an open claim and this risked my premiums going up prior to renewal if not sorted. Absolutely dreadful!”

Helpful Report

Posted 9 years ago

“The call centre speak to you rudely and sarcastically.”

Helpful Report

Posted 9 years ago

“This company has the worst customer service. The call centre speak to you rudely and sarcastically. There are hidden charges all the way through and any customer purchase rights are ignored.”

Helpful Report

Posted 9 years ago

“Was mis sold van insurance and unfortunately had my van broken into. Now found out I was not covered for any contents. Was never asked for contents insurance! Very disappointed.”

Helpful Report

Posted 9 years ago

“I move to new address, change 50ponnds more per month”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Hui, Thank you for your review. Apologies for any inconvenience the changes to your policy have caused. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“Hopeless”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Stay clear of a truly awful insurance company/brokers!!! So my wife and I had an insurance policy through these guys for a 1 litre micra, she has a provisional and I have a full license for 11 years, I was the main driver and she was the named additional driver. The premium was high but the package overall was appealing. We were happy until we got married, I called to notify them of the circumstances change (as we legally are required to do) I was placed on hold by T Wakeman saying he was having "technical difficulties!" - he took me off to inform me that changing my wifes name and marital status has increased the premium on the account by £300! ensue hysterical laughter from me! "are you kidding?" I say "sorry Mr Longman I am not I don't joke, and also when I went to rebrooker your policy as a 2nd option it is over £1200, and because you have called us and told us of the marriage and change of circumstances we have to change the policy and you will incur the cost, it is a recorded call after all and we legally have to do this." "So let me get this straight because I was honest and wanted to let you know of the change it is now costing me an extra £300+ a year!!??" "yes so what would you like me to do Mr Longman?" "What do you mean? I don't have a choice you just said!" "Yes that's right, so what would you like me to do?" After asking for a manager 3 times i was told that one was not available everything which is a lie! So I left it like that with them, then rang again tonight once I had calmed down. Spoke to Neil who whilst polite and good still didn't prove any more helpful than his rude, ignorant colleague. After explaining everything and him reading the note from the previous call he then checked the underwriters for the policy change and again it was £300 more expensive. So let me get this straight not only are we being penalised for getting married but also for being honest and notifying them of the change of circumstances! Apparently statically we are now more of a liability! So after explaining this I was given the option to either do this change to policy and occur the £300 extra or cancel the policy at £75 BUT they would reduce it to £35! how nice i hear you scream! especially seeing as they took 14.50 off as well for over paying in 6 months! this is unacceptable for putting us through this, causing a loss of 1 years NCD and named driver, having to fork out for a new policy somewhere else and being rude! a £0 cancellation fee would have been reasonable or how about the policy not change just because someone gets married, my advice is to either not use these guys, not get married or get a divorce as you may be entitled to a discount!!”

Helpful Report

Posted 10 years ago

Dial Direct is rated 4.3 based on 3,324 reviews