Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,992 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,992 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I move to new address, change 50ponnds more per month”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Hui, Thank you for your review. Apologies for any inconvenience the changes to your policy have caused. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“Hopeless”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Stay clear of a truly awful insurance company/brokers!!! So my wife and I had an insurance policy through these guys for a 1 litre micra, she has a provisional and I have a full license for 11 years, I was the main driver and she was the named additional driver. The premium was high but the package overall was appealing. We were happy until we got married, I called to notify them of the circumstances change (as we legally are required to do) I was placed on hold by T Wakeman saying he was having "technical difficulties!" - he took me off to inform me that changing my wifes name and marital status has increased the premium on the account by £300! ensue hysterical laughter from me! "are you kidding?" I say "sorry Mr Longman I am not I don't joke, and also when I went to rebrooker your policy as a 2nd option it is over £1200, and because you have called us and told us of the marriage and change of circumstances we have to change the policy and you will incur the cost, it is a recorded call after all and we legally have to do this." "So let me get this straight because I was honest and wanted to let you know of the change it is now costing me an extra £300+ a year!!??" "yes so what would you like me to do Mr Longman?" "What do you mean? I don't have a choice you just said!" "Yes that's right, so what would you like me to do?" After asking for a manager 3 times i was told that one was not available everything which is a lie! So I left it like that with them, then rang again tonight once I had calmed down. Spoke to Neil who whilst polite and good still didn't prove any more helpful than his rude, ignorant colleague. After explaining everything and him reading the note from the previous call he then checked the underwriters for the policy change and again it was £300 more expensive. So let me get this straight not only are we being penalised for getting married but also for being honest and notifying them of the change of circumstances! Apparently statically we are now more of a liability! So after explaining this I was given the option to either do this change to policy and occur the £300 extra or cancel the policy at £75 BUT they would reduce it to £35! how nice i hear you scream! especially seeing as they took 14.50 off as well for over paying in 6 months! this is unacceptable for putting us through this, causing a loss of 1 years NCD and named driver, having to fork out for a new policy somewhere else and being rude! a £0 cancellation fee would have been reasonable or how about the policy not change just because someone gets married, my advice is to either not use these guys, not get married or get a divorce as you may be entitled to a discount!!”

Helpful Report

Posted 9 years ago

Dial Direct is rated 4.3 based on 2,992 reviews