An absolute shower, I moved from LV in order to save £40, I wish I hadn’t bothered. I was asked to supply proof of NCD in both mine and my wife’s name because if I didn’t my premium would increase to a level which didn’t include our hard earned NCD. Fair enough, I could understand that and e mailed them both sets of proof from LV which they acknowledged receiving. I then received a further e mail saying that what I had supplied wasn’t enough and that I needed to prove what date my old insurance with LV was due to expire. I phoned the helpline, the lady there acknowledged that they had the proof required but there was a problem with me being the lead driver of a car owned by my wife. she asked me to forward the supplied prof to her manager . Within two hours I received an e mail telling me that the 9 years NCD had been accepted. 7 minutes later I received another e mail telling me they hadn’t been able to confirm the NCD as I hadn’t supplied the date my insurance with LV was cancelled. Beware of this everyone, 9 years NCD can be cancelled at a stroke and I still don’t know if they will carry out their threat to remove it and take hundreds of pounds out of my bank account in the coming days. Should never have left LV and will be returning to them ASAP.