Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,245 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,245 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to renew and always the best price. I have no hesitation in recommending Dial Direct.”

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Posted 1 week ago

“Easy and straight forward the price is very fair i would recommend”

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Posted 1 week ago

“So easy to set up & also liked the fact they reward loyalty instead of putting premiums up. Definitely recommend, constant updates to manage policy.”

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Posted 1 week ago

“I have been with Dial Direct for years. They are unmatched on price for level of cover, and the platform is easy to use. Have been able to speak to someone quickly and easily when needed. Absolutely no complaints.”

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Posted 1 week ago

“Competitive quote and website is really easy to use.”

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Posted 1 week ago

“What should have been a straightforward renewal turned into an absolute nightmare. Customer service people didn’t have a clue . What should have been so easy as l paid in full the annual payment was tried to be taken out of an old direct debit that was cancelled. To make the customer service understand was a nightmare”

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Posted 1 week ago

“Dial Direct is a good insurance at a good price.”

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Posted 1 week ago

“I have had no problems,p am very happy with the service I receive thank you”

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Posted 1 week ago

“Price is the main thing. As I have recommended Dial Direct to others who have used you, I believe Dial Direct should reward me and acknowledge my efforts.”

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Posted 1 week ago

“Had no problem so far”

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Posted 1 week ago

“Good service and very good price!👍😍”

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Posted 1 week ago

“I would like to say that up to now i have found them just what I need from a insurance company this year at least the price went down very pleased keep up the good work thank you 👍🏻”

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Posted 2 weeks ago

“Very pleasant staff and good service”

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Posted 2 weeks ago

“Hi very happy with the service I have received over the years have been very helpful and stress free thank you.”

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Posted 2 weeks ago

“Still waiting for a paper copy of insurance document as requested.”

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Posted 2 weeks ago

“Still waiting to see who provides the legal protection cover- after 2months calling raising a complaint still none the wiser! Feeling very let down I need I immediate support!”

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Posted 2 weeks ago

“It was easy speaking with Dial Direct and any questions I needed clarifying was answered”

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Posted 2 weeks ago

“This is shock for me,price a next year is less.”

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Posted 2 weeks ago

“Great service and reasonable pricing! Easy set up”

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Posted 2 weeks ago

“Easy and competitive, thank you.”

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Posted 2 weeks ago

Dial Direct is rated 4.3 based on 3,245 reviews