Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,981 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,981 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renewing the policy with DD was easy enough, phone people fine. The 'crunch' will come if and when it comes to paying out - as I've discovered with insurers in the past.”

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Posted 1 week ago

“Very efficeint good service thanks :)”

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Posted 1 week ago

“Good price. Clear and legible rules. Reminders about the expiring policy and the possibility of renewal or cancellation come early enough.”

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Posted 1 week ago

“easy renewal process without a big increase in cost.”

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Posted 2 weeks ago

“Easy to renew without being ripped off great policy with added benefits”

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Posted 2 weeks ago

“Overall the treatment I received from DD was very good. Ultimately I was treated with compassion and understanding. I had one seriously bad experience, when I made contact with the helpline. Obviously I was dealing with an out of office hours contractor. I made my point some time ago, with a bona fide DD lady. She was brilliant and recorded my concerns. Hence only 4 stars on this occasion.”

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Posted 2 weeks ago

“As always super easy to renew and all works well for me”

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Posted 2 weeks ago

“After changing my 2.5lt Lexus for a small 1lt Fiat Panda for which I do less than 2000 miles a year, my premium all of a sudden rises by £100 a year. I only need a car to go to the hospital and supermarket, otherwise I wouldn't have a car at all. For this privilege I have to wait in a automated telephone queue for what seemed like hours, but was actually only 1.5 hours, Your personnel were helpful, however, it was just waiting that drives you insane.”

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Posted 2 weeks ago

“Customer service is excellent. As is the price for 2nd year.Can not be matched by other companies.”

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Posted 2 weeks ago

“My premium dropped in price this year and no other company could match it”

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Posted 2 weeks ago

“The car insurance ticked all my boxes again. The increase in cost was reasonable compared to others and no hidden costs.”

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Posted 2 weeks ago

“I have used Dial Direct a couple of years it's a reasonably prompt service and customer care were very good, I would recommend giving them a try .”

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Posted 2 weeks ago

“I rang to renew my car insurance as I wanted a slight change, the lady was extremely helpful and even foud me a slighter cheaper deal - without having to ask. That to me is excellent service.”

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Posted 2 weeks ago

“⁰very pleased with all aspects.”

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Posted 2 weeks ago

“Always helpful, will help you through to getting the right insurance.”

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Posted 2 weeks ago

“I have been with Dial Direct quite a while I got a reduction this time. I still would not move insurance companies.”

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Posted 2 weeks ago

“Not a very large increase so will stay with Dial Direct, some hike the price up for no good reason.”

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Posted 3 weeks ago

“Good company. Right price. Effortless renewal (unusually I’ve renewed for 4yrs). Great app/web interface. Happy to recommend ☺️”

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Posted 3 weeks ago

“Really competitive price for the 2nd year running so that is why I stayed with them again.”

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Posted 3 weeks ago

“It was easy and excellent dealing with you getting my car insured again thank you.”

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Posted 3 weeks ago

Dial Direct is rated 4.3 based on 2,981 reviews