Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,483 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,483 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Service good 👍”

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Posted 3 weeks ago

“I have been with Dial Direct I think 3 years now and never had any problems at all in fact this year had a nice surprise my insurance had gone down by £13”

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Posted 3 weeks ago

“I had my first ever claim last October which was no fault as I wasn't in my car at the time. Everything ran like clockwork and I was at all times treated with courtesy and helpfulness. Having never had a claim before I really didn't know what to expect but DialDirect surpassed all my expectations, so much so I renewed my policy in January without any hesitation. Well done to you all.”

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Posted 3 weeks ago

“had to alter my policy and you charged me twice for the privilege, you will not get my business next time the car insurance is due ill go somewhere else where I'm not being taken for a mug.”

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Posted 3 weeks ago

“My monthly payments has been reduced this month I am so happy”

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Posted 3 weeks ago

“Been a long standing customer of Dial Direct. Straight forward and simple car insurance and cost effective.”

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Posted 3 weeks ago

“Avoid like the plague - the worst insurance company I have ever used. I was already insured with Dial Direct and as I was buying a new car I need to change the policy details. The new car is a common make and model - a Mercedes GLA 200d. Nomvuyo Hlabangane on the Chat line told me - "We have a C200, we do not have C200d. We as Dial Direct do not have it on file. You will have to shop around for insurance". So I phoned up to speak to someone (from outside UK). After waiting a long time to speak to someone, he eventually told me he had a technical error and would ring me back. After waiting for ages he never rang me back. So I tried again to speak to someone and waited ages. Eventually, once again someone from a non-UK call centre answered only to be told same as the Chat line thatthey had no insurance for my make and model. Moneysupermarket for one example offer many choices from different insurance companies that I could use. Now I have had to cancel my Dial Direct insurance policy and take out another, actually with Hastings, who where quick to respond and most helpful. This has cost me a £60 cancellation fee all because Dial Direct are not able to offer insurance on a common make and model of car - NEVER AGAIN.”

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Posted 3 weeks ago

“Easy to get a quote,competitive rates, helpful customer service.Would recommend.”

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Posted 1 month ago

“Good service & price…”

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Posted 4 weeks ago

“Quote this year was cheaper than what i paid last year - made me very happy :)”

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Posted 4 weeks ago

“I was happy with my first years quote but the increase of £700 was disappointing considering my driving history and no claims bonus, but after complaint and bringing that price back down around £600 I was happy. I just hope this doesn’t occur again when I renew in December 2026”

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Posted 4 weeks ago

“Good Customer Service. Pleasant people to deal with”

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Posted 1 month ago

“Happy with the service you offer and the competitive price along with the RAC additions”

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Posted 1 month ago

“Prompt and competitive quotation.”

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Posted 1 month ago

“Reasonable price for the level of cover.”

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Posted 1 month ago

“Very easy to talk to staff, and best deal going”

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Posted 1 month ago

“You have kept me informed about my insurance”

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Posted 1 month ago

“Renewed for second year , very happy with quote and added bonus of RAC membership”

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Posted 1 month ago

“Very expensive and don’t give you all the contact numbers or information. Sometimes they change what’s included without notifying you”

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Posted 1 month ago

“Had an Accident the other not my fault. Customer service have been excellent everything has been moving very fast to get the matter sorted . So very pleased they way everything in moving thank to all involved..”

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Posted 1 month ago

Dial Direct is rated 4.3 based on 3,483 reviews