Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,631 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.4

Based on 3,631 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is no problem getting through to them and they are very helpful when they are on the other side and they do what they can to help”

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Posted 3 weeks ago

“Ai have used Dial direct for a few years . I have found the price for my car insurance very reasonable. The website is easy to use. They keep you informed of any changes and give you plenty of time when you insurance is due.”

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Posted 3 weeks ago

“Very easy to renew policy had a good price last year although it went up a little this did not see any reason to change companies.”

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Posted 3 weeks ago

“Very happy every thing I wanted was there in the quote thanks for your help”

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Posted 3 weeks ago

“unfortunately the person i was speaking to didnt undersatnd what i was asking and his english was awful. I sent an email over a week ago and i have yet to receive a reply. I cancelled my direct debit as i asked to cancel my policy as i have changed my car and the change on your web site was double my original agreement. I have found cover on my new vehicle with someone else which was also half of waht you were asking. I would appreciate a confirmation email that the policy has been cancelled as i have paid up to the date i asked for the cancellation.”

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Posted 3 weeks ago

“Fantastic company and very happy to be insured by them!”

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Posted 3 weeks ago

“I have been well happy with them”

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Posted 4 weeks ago

“Great prices, very easy to deal with and very helpful staff.”

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Posted 4 weeks ago

“Quality customer service”

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Posted 4 weeks ago

“Excellent value for money”

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Posted 4 weeks ago

“So straight forward and always get an acknowledgement to anything”

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Posted 4 weeks ago

“Easy to renew. Good job”

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Posted 1 month ago

“This is my third year with this company and always been a good service. Long may it continue.”

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Posted 1 month ago

“From the beginning is the only company where everything was simple, clear and easy. I hope to continue like this”

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Posted 1 month ago

“Very well priced and friendly helpful service.”

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Posted 1 month ago

“Easy to renew my car insurance with Dial Direct. I first insured with them last year and found that their communication was good. As I am not too computer literate I telephoned customer services and spoke to a "real" person, which is such a relief these days! I asked if my documents could be sent to me in the post, as I do not have any means to print anything, and the helpful person at Dial Direct said they could send them through the post and that they would arrive within a few working days: and I am very pleased to say that they did. Equally when I renewed my policy this year and asked for the documents to be posted to me they arrived promptly. So all in all, a very positive experience.”

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Posted 1 month ago

“Good car insurance quotes and when we have had to make a claim it was made easy and dealt with quicky and professional, overall a very good service”

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Posted 1 month ago

“Very competitive on price - very good service and information on renewals - I would recommend to everyone”

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Posted 1 month ago

“Very easy to deal with and great price”

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Posted 1 month ago

“Couldn't be happier. Very good service.”

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Posted 1 month ago

Dial Direct is rated 4.4 based on 3,631 reviews