Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,578 Reviews

85 %

of reviewers recommend Dial Direct

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4.3

Based on 3,578 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially they renewed my policy without advising me of the price. I contacted them and the next renewal they assured me I will be advised of cost of policy before renewal proceeds.”

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Posted 1 week ago

“A really good quote especially with prices going up and includes breakdown cover.”

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Posted 1 week ago

“Got a windscreen chip at the start of march started to spread the same day. Contacted auto windscreen who my insurance company dial dieect insist i use. (will pay full replacement of over 1 k. If go elsewhere they will only pay 1st 150 but thats 50once ive paid the excess)so booked my self in.they refused to do weekends. They Refused to do mobile fitting. Resulting in me needing to do with time off. 1st day i could get was the tuesday following easter bank. Got a text today easter monday. Saying they had cancelled the appt. Which had been booked for 4 weeks. Avoid Avoid AVOID. IF ur insurance company use them avoid that insurance company.”

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Posted 1 week ago

“I've changed to private registration with ease however I've discovered I'm not on national insurance database as insured even though I've phoned to ask to rectify this it has not been done”

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Posted 1 week ago

“Customer service excellent and queries dealt with quickly. Very cost effective and the majority of the packages include breakdown as standard. Highly recommend”

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Posted 1 week ago

“Seamless transition from year to year leaving me with absolutely nothing to do , other than monitor the renewal premium which is very good value. Also I know exactly what I am getting in terms of add-ons. I also like that written certificate of insurance came through my letter box.”

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Posted 1 week ago

“Excellent service always competitive price”

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Posted 1 week ago

“I haven’t needed to claim so far, so can’t comment on that, but happy I’m covered by the RAC. So far happy.”

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Posted 1 week ago

“Supplied a very competitive renewal price when company contacted”

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Posted 1 week ago

“When we moved property, it was easy to transfer the details to our new address.”

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Posted 1 week ago

“Respond quickly and provide the service efficiently”

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Posted 2 weeks ago

“Easy to renew for a further year.”

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Posted 2 weeks ago

“Polite and efficient”

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Posted 2 weeks ago

“Easy to deal with and direct to the point”

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Posted 2 weeks ago

“No problems here everything great”

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Posted 2 weeks ago

“Easy To Speak To And Very Competative...”

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Posted 2 weeks ago

“I am very happy with dial direct,because of there no fuss and very professional attitude on the phone.I have actually told friends to speak to them,when their renewal is due. Thanks again DialDirect for a great service. William Stevens”

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Posted 2 weeks ago

“Very good service, renewed my new insurance with out having to do any thing, with cheaper monthly payments, I'm very happy with the service. 10 out 10”

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Posted 2 weeks ago

“I'm like most drivers in as much as you are always looking to improve or equal your previous policy price. Dial direct are currently better all round In policy offerings inclusive of breakdown cover and all the other parts of the add on extras. Comparison Sites take note your not good enough!! 4 stars because I've never needed to make a claim.”

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Posted 2 weeks ago

“Made renewing my policy very easy. Made changes as requested. Very competitive.”

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Posted 2 weeks ago

Dial Direct is rated 4.3 based on 3,578 reviews