Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,045 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,045 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

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Posted 2 weeks ago

“I have been very satisfied with my dealings so far with Dial Direct. I have been with them for several years, though left them for a spell as I know it is wise to shop around.”

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Posted 2 weeks ago

“Easy access, txt message every month saying they received my payment. Only a phone call away.”

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Posted 2 weeks ago

“I have e mailed 3-4 times regarding my complaint / enquiry and had no one has bothered to reply”

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Posted 2 weeks ago

“Easy to sort out”

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Posted 2 weeks ago

“Good cover, good price.”

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Posted 2 weeks ago

“Efficient and an excellent service. Would highly recommend.”

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Posted 2 weeks ago

“Competitive quotes & not out to penalise repeat customers with auto % increases at renewal 👏 An actual phone line to discuss concerns with attentive customer support team. Not had a claim yet but been 3 yrs with DD & they have always listened to my concerns & responded satisfactory 👏”

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Posted 2 weeks ago

“Good price and efficient service. Policy Document arrived promptly but had to chase for Certificate of Insurance, which then did come quickly.”

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Posted 3 weeks ago

“Very helpfull good price”

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Posted 3 weeks ago

“Good price and service.”

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Posted 3 weeks ago

“Gave me a better rate with the same cover as my previous insurer.”

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Posted 3 weeks ago

“Easy to use.”

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Posted 3 weeks ago

“Always most helpful when I renew my policy. I have been with you now for many years and always been more than happy with both your price and your service. Many thanks to all the staff.”

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Posted 3 weeks ago

“God great price great service very fast I am very pleased.”

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Posted 3 weeks ago

“Good communication, I do not auto renew, and found the member of staff who I contacted by telephone for my renewal to be both professional and helpful. Promised paperwork arrived after renewal in a timely manner.”

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Posted 3 weeks ago

“The service from the staff was very professional and the way they handled my accident was excellent.”

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Posted 3 weeks ago

“Competitively priced premiums which have the bonus of having 'extras' included.”

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Posted 3 weeks ago

“Easy to deal with and not expensive.”

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Posted 3 weeks ago

“When need to contact quite good communications.”

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Posted 3 weeks ago

Dial Direct is rated 4.3 based on 3,045 reviews