Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,981 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,981 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems at all with renewing my insurance cheaper than last year with RAC breakdown cover included.”

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Posted 1 month ago

“A good renewal offer and no problem with the renewal procedure.”

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Posted 1 month ago

“When making a claim it went through very good and responsive”

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Posted 1 month ago

“Reasonable price for van insurance”

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Posted 1 month ago

“Very good service”

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Posted 1 month ago

“was able to speedily make amendments to my policy, so happy there, monthly premium dropped by £9.00 per month, so happy there too, however not at all happy ay being charged £25.00 to make amendments only 6 days after receiving quote.”

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Posted 1 month ago

“When renewal came through post email it was to high . 3 times I called to get it lower . Eventually I did. Question is if yourselves could offer a lower price after I called why can't they offer it from the start”

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Posted 1 month ago

“Easy to deal with.was happy with quote.”

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Posted 1 month ago

“Renewal process simple. Good price. Someone is always available should you have any queries.”

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Posted 1 month ago

“Easy to deal with. Good price.”

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Posted 1 month ago

“I received my renewal ,rang them and the gentleman helped me quickly with a query and sorted the insurance out quickly”

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Posted 1 month ago

“Great service very happy as my quote was cheaper than last year and RAC cover”

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Posted 1 month ago

“I have just renewed my policy after one year and have had no problems so far. I had one contact only with the company in my first year and was very satisfied with their service also my renewal was reduced this year so very pleased.”

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Posted 1 month ago

“I am delighted to have not had to contact Dial Direct so it is a little hard to say how efficient they are in an emergency. But I do know that this year my premium went down, that’s a very good reason for me to remain with Dial Direct.”

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Posted 1 month ago

“Great service, great price what more can i say”

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Posted 1 month ago

“Dial direct make it so easy , and car insurance a lot cheaper this year”

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Posted 1 month ago

“Paid less than last year and easy to arrange”

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Posted 1 month ago

“Would recommend using, good prices, easy to navigate app.”

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Posted 1 month ago

“I put in a claim in February regarding someone hitting the back of my car. From start to finish, I had to chase everything. When contacting the dial direct line, your call is answered by a switchboard-type person. On numerous occasions, I was put through to the wrong department or cut off. You cannot speak to someone you need to talk to. If you do manage to get through, the questions are not answered as they do not know the answer to your queries. I found the whole claim procedure exhausting”

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Posted 1 month ago

“It was simple to renew my car insurance. A great price for it too the comparison between other companies were much higher than the one I received from Dial Direct. Would recommend you to my friends too.”

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Posted 1 month ago

Dial Direct is rated 4.3 based on 2,981 reviews