Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,631 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,631 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Takes the worry and time out of looking for quotes always find a good deal to meet my needs and always kept updated highly recommended”

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Posted 1 month ago

“Good to deal with every think as it should be”

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Posted 1 month ago

“A good service via the website and good value for the level of cover”

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Posted 1 month ago

“I have renewed my insurance once more with Dial Direct, as very satisfied with the quotes.”

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Posted 1 month ago

“Fantastic response to our accident. Repair company called the same day and was repaired very quick. I have been with Direct Dial for years and now have 2 cars with them. Would definitely recommend”

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Posted 1 month ago

“Supply all you need, reasonable prices, helpful, friendly.”

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Posted 1 month ago

“I got a good price for my renewel”

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Posted 1 month ago

“Awful company. They’ve renewed my insurance policy without talking to me, ignored my requests to cancel it, tried to take money out of my back account by DD. And now threatening me with a £60 cancellation fee when I’ve been telling them for the last month to stop.”

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Posted 1 month ago

“they may be cheap, but the experience isn't good. they don't appear to use UK call centers, which can cause language issues. when I called to renew, I TOLD them that I had cancelled the direct debit after the last payment, and that they would need to set up a NEW direct debit for the new policy, they assured me they would. Then , of course, they didn't. this caused no payment to be made and them to send me threatening messages saying my insurance would be cancelled, and of course all the "charges" that would go with "missing payments" ect, even though it was THEIR fault. after another call, I simply paid the premium in full, and advised them I wouldn't be insuring with them next year , due to their inability to handle the simplest of tasks , such as setting up a direct debit, then blaming me for their incompetence. no, no and some more no. dread to think what experience people have if they have to make a claim!”

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Posted 1 month ago

“I rang because my policy had gone up.and had seen adverts that car insurances had come down.as I am in my 80s I need my car to get around.i have no bus route near me so my car is my lifeline.i have a very clean licence. No speeding no stopped by police no parking ticket. Mrs a pinder”

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Posted 1 month ago

“The lady i spoke to was very clear explaining her self.i did have a cheaper quote else where but when i spoke to the lady at dial direct the cover from the other compony was no were near the same so i am pleased that i stayed with you it is also good to no that you can speak to some one as a lot of companies now is all automated at least dial direct thy are only a phone call away and you get your policy sent through the post. Thank you.”

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Posted 1 month ago

“No problems but have not had to make a claim Renewal price was reasonable and easy”

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Posted 1 month ago

“Very please with Dial Direct Excellent service”

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Posted 1 month ago

“Initially they renewed my policy without advising me of the price. I contacted them and the next renewal they assured me I will be advised of cost of policy before renewal proceeds.”

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Posted 1 month ago

“A really good quote especially with prices going up and includes breakdown cover.”

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Posted 1 month ago

“Got a windscreen chip at the start of march started to spread the same day. Contacted auto windscreen who my insurance company dial dieect insist i use. (will pay full replacement of over 1 k. If go elsewhere they will only pay 1st 150 but thats 50once ive paid the excess)so booked my self in.they refused to do weekends. They Refused to do mobile fitting. Resulting in me needing to do with time off. 1st day i could get was the tuesday following easter bank. Got a text today easter monday. Saying they had cancelled the appt. Which had been booked for 4 weeks. Avoid Avoid AVOID. IF ur insurance company use them avoid that insurance company.”

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Posted 1 month ago

“I've changed to private registration with ease however I've discovered I'm not on national insurance database as insured even though I've phoned to ask to rectify this it has not been done”

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Posted 1 month ago

“Customer service excellent and queries dealt with quickly. Very cost effective and the majority of the packages include breakdown as standard. Highly recommend”

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Posted 1 month ago

“Seamless transition from year to year leaving me with absolutely nothing to do , other than monitor the renewal premium which is very good value. Also I know exactly what I am getting in terms of add-ons. I also like that written certificate of insurance came through my letter box.”

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Posted 1 month ago

“Excellent service always competitive price”

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Posted 1 month ago

Dial Direct is rated 4.4 based on 3,631 reviews