Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,578 Reviews

85 %

of reviewers recommend Dial Direct

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4.3

Based on 3,578 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had a very good experience thus far with Dial direct, decent pricing and great communication.”

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Posted 3 weeks ago

“I am happy”

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Posted 3 weeks ago

“Very competitive price for a great amount of cover very easy renewal”

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Posted 3 weeks ago

“The people I spoke to on the phone very nice but I did not have as good a time as last year, because of a mix up I thought I had paid the amount about the 5th February in one amount, but because I put down I did not wish to renew it next year, because I may not keep this car, the money was not taken out. I received a letter dated the 18th but received some days later about cancellation of my insurance, I contacted you on the 27th and sorted it out with on lump sum £1120.17 I noticed a few days later that the 1st payment I thought I had made was only £1076.54 I did send an email asking about the difference of £43 but did not receive a reply.”

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Posted 3 weeks ago

“Staff always very polite. The quote finally agreed was much lower than comparison sites had provided. The Company promised to post all paperwork to me.”

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Posted 4 weeks ago

“Was cheaper than anything else around”

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Posted 4 weeks ago

“Had a very pleasant lady on the phone who dealt with my renewal in a very efficient manner.”

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Posted 1 month ago

“The lady was very helpful and said she would put the policy in post for me and she was true to her word.”

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Posted 1 month ago

“They are a good company to be with ,the price is right ,they are friendly and ready to give advise if necessary. I hope to be with them again next year god willing”

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Posted 1 month ago

“Very easy to renew. Matched price given by a n other, so renewed with you.”

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Posted 1 month ago

“Excellent and reliable services”

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Posted 1 month ago

“I used their on-line chat to ask if I could change the vehicle on the policy as I was putting it in part exchange. I was told they couldn't do that as they don't cover the new vehicle. I told them I didn't need the renewal as I wouldn't have the vehicle covered by the policy. Now they have started a new policy for a vehicle I do not own, (I disposed of it on the 11/03/2026) and want to charge me a £25 cancellation fee for underwriters. I asked for a transcript of our last conversation, low and behold they don't have it. What happened to "all calls will be monitored, blah, blah, blah. I also switched off policy auto renewal, but it seems that is there to take up space on the web page. All in all a terrible experience, I definately will not use again even if their quote is hundreds of pounds cheaper. It appears they make their costs up in other less fair ways for the customer. Take my advice AVOID!!!!”

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Posted 1 month ago

“Good price been with them now for two years. I’ve never had to claim or any problem to gauge the service, but so far so good.”

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Posted 1 month ago

“Quote came through early enough to look at properly. Very competitively priced, and nearly the same as last year. Great standard of cover with breakdown included.”

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Posted 1 month ago

“Im happy with the cover but I didn't get a renewal quote it just renewed”

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Posted 1 month ago

“Great price once again , & kept low , unlike other suppliers of car insurance,”

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Posted 1 month ago

“This second year with this company. Thankfully, I’ve never had a need to contact them but I’m really pleased that for once my premium’s went down and the auto renewal meant I didn’t need to do anything.”

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Posted 1 month ago

“No issues, really easy to renew”

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Posted 1 month ago

“A reduction in this years premium was very welcome. Easy renewal and compares well with similar offers elsewhere, both in price and content. No issues, no claims made yet (and it will hopefully stay that way).”

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Posted 1 month ago

“Completely professional in explaining car insurance options”

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Posted 1 month ago

Dial Direct is rated 4.3 based on 3,578 reviews