Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,132 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,132 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price less than last year so happy. Haven't had to call you for anything so hopefully stays that way. Like the reassurance of breakdown cover. Would have liked the insurance to be sent by post as this is what I asked for.”

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Posted 4 weeks ago

“Renewal price cheaper than last year. Easy to renew and online account giving all the details required. RAC included.”

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Posted 4 weeks ago

“Easy new renewal process. One problem! I asked for a printed format to be sent to me; nothing has arrived. I do not have a printer so would appreciate a certificate of insurance to be posted to me asap!!!!”

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Posted 4 weeks ago

“Very pleased with the price and ease of reconfirming my insurance for the 3rd year.”

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Posted 4 weeks ago

“DD provided a competitive renewal quote so all good.”

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Posted 1 month ago

“Really pleased as my quote was slightly less than what I paid last year.”

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Posted 1 month ago

“I had a very favourable renewal quote which was hardly any difference from the previous year”

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Posted 1 month ago

“Good price. Like last year and good service thank you”

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Posted 1 month ago

“Last year I had to use the rac and they really helped me. This year at renewal the price remained competitive so I could stay with you, Up to now after a year and a bit everything seems ok. And I can call you on the telephone... an English person When I had to change my car the process was easy and seamless, My other insurance insisted on giving me up to 6 months driving abrourd even though I have no passport.. yes silly I.know... You offer somthing usefull to me ,, RAC... I like dial direct insurance 😎”

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Posted 1 month ago

“I phoned last January and eventually got through to someone saying I didn't want my car insurance renewed as I'd found somewhere cheaper. I was checking my bank statements to do my self assessment tax and lo and behold they debited nearly £300 from my account. Got fed up waiting on the phone for 35 minutes to speak to someone again so canceled online and was refunded a measly £60. I'm not happy at all. Are you going to refund me my full amount, Dial Direct?”

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Posted 1 month ago

“They give really reasonable quotes for my BMW Z3. This years quote was less than last year and it includes breakdown cover. Highly recommend them !”

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Posted 1 month ago

“Great price and good customer service”

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Posted 1 month ago

“Price didn't deviate too much from previous year,all good. Easy to deal with,would recommen.”

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Posted 1 month ago

“Very easy and pleasant staff”

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Posted 1 month ago

“Great price for my insurance.”

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Posted 1 month ago

“Insurance costs went down”

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Posted 1 month ago

“Great renewal price, been with Dial Direct for four years so why would I want to go elsewhere. Also great customer service. Highly recommend.”