Dial Direct Reviews

Name: Dial Direct
Rating: 4.26

4.3 Rating 2,421 Reviews

82 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,421 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 26th July 2023

Dial Direct 1 star review on 23rd October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price. Easy to contact if I ever need them. Renewal is super simple.”

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Posted 1 month ago

“veary good servies”

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Posted 1 month ago

“I thought my insurance covered breakdown.To my dismay RAC quoted £195 to come to the scene and fix a new tyre. I went elsewhere and got a new tyre for a lot less. Can you tell me why my insurance did not cover this?”

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Posted 1 month ago

“Very straight forward , efficient and great communication”

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Posted 1 month ago

“I received my quote to renew my insurance. I thought this was quite expensive so queried this with a sales person who immediately was able to give a discount which I accepted. I consider this as fair service.”

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Posted 1 month ago

“Always very helpful, excellent service”

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Posted 1 month ago

“Excellent service, no problems with having a claim, very efficient with repairs, good value for money”

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Posted 1 month ago

“My car insurance premium was up for renewal but my initial quote was an increase on last year, having received a number of other slightly cheaper quotes I contacted Direct Line and spoke with a very helpful advisor who was able to reduce my premium for this year’s renewal. Excellent, efficient and helpful service.”

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Posted 1 month ago

“staff pleasant, polite and efficient.”

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Posted 1 month ago

“Very easy to arrange insurance and good price at the moment for renewal quote”

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Posted 1 month ago

“Very competitive, trustworthy and supportive company.”

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Posted 1 month ago

“"Brilliant Simple Process And Great Customer Service \ud83d\ude09"”

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(Van Insurance) - Posted 1 month ago

“Once again I chose to renew my insurance with dial direct. With insurance going up I knew my premium would be higher this year but dial direct came in very competitive, with this it made sense to renew. I’m not a fan of shopping around, I do like to stay with what I know. But I will always compare and make sure I’m getting a good deal. Dial direct are easy to communicate with and a pleasure to do business with, I would highly recommend 👍”

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Posted 1 month ago

“Great to deal with”

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Posted 1 month ago

“Very reasonable. Staff very helpfull”

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Posted 1 month ago

“Excellent pciea and super quick to do”

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Posted 1 month ago

“Horrible experience! Claim was not approved yet reasoning was not added on policy document! Horrible waiting time, just overall bad insurer.”

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Posted 1 month ago

“Dial Direct is a great company. They have very helpful staff and premiums are the best. I recently had to make a claim and it went through very smoothly and quick. Highly recommended.”

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Posted 1 month ago

“Very helpful i just wanted to make a small adjustment on my renewal to the policy and is was done without fuss. Absolutely no problems. Premium similar to last year Highly recommended”

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Posted 1 month ago

“Good prices even compared to online. However... they sent me a renewal quote £150 higher than last year, £150!!!!!. On calling they immediately got it down to my last years quote. Presume they hope people wont call to question it. I asked why the didn't send me that initially and remained quite confirming my suspicions. Not cutting my nose off spite my face carried on with them.”

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Posted 1 month ago

Dial Direct is rated 4.3 based on 2,421 reviews