Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,631 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,631 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

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“great service and great no fuss prices”

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Posted 2 months ago

“Great customer service excellent company very satisfied”

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Posted 2 months ago

“been with you now for a few years..price is brill and when i needed some one to talk to all was good.... nice one keep up the good work thank you”

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Posted 2 months ago

“They actually kept my premium below my previous years premium with them ... All i wanted was fully comp cover at a price thats fair ... and they came through and I got just that ! Not had any need to contact their customer service - regardless of this they are worth taking a look at !”

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Posted 2 months ago

“Very easy process and a very competitive priy”

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Posted 2 months ago

“I wish I had read the previous reviews before committing to DialDirect. While the onboarding process to receive my funds was straightforward, I’m now having difficulties with very basic account changes. I changed my vehicle registration number, which is a reasonable update and did not involve any modifications to the vehicle, but their online system will not accept the change. I’m also trying to update my address after moving only a few buildings away, with the same — if not better — parking conditions, and again their online system will not allow me to make the change. I called their hotline, but the representative said she could not make the changes either and was unsure why, suggesting there may be something wrong with their system. As a result, I’m now stuck with a driving licence showing a different address from the one on my insurance, and a licence plate number that does not match the details on my profile. That is a very frustrating position to be in and they seem to be treating this as a new premium and there is from my perspective no change to my risk profile. I could also say more about the premium cost and the fact that my decades of no-claims history were not recognised because they were earned in another country, but that seems to be part of a broader issue. My main concern here is that even simple administrative changes are proving unnecessarily difficult.”

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Posted 2 months ago

“It was an easy renewal straight forward no messing and quite reasonable price”

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Posted 2 months ago

“Clear information on price increases/decreases, plenty of notice before renewal to enable price comparisons. I've had car insurance with them for 3yrs now, fully comprehensive includes RAC breakdown cover & during those years I've never paid more than £180 for cover, in fact my cover reduced by £50 in the 2nd year & only increased slightly this year. Good website easy to navigate & at this point in time I only have positive thing to say about Dial Direct.”

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Posted 2 months ago

“Easy to complete form, easy to phone and speak to someone. The price was very competitive and my car insurance cover was exactly what I wanted.”

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Posted 2 months ago

“Good price and very straightforward to renew”

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Posted 2 months ago

“Renewal was simple and an excellent price. Good service by staff also, nothing is too much trouble. Thank you.”

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Posted 2 months ago

“You came up with motor cover at a good price.”

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Posted 2 months ago

“Straightforward - reasonably priced, and, unusually, no increase, which is the usual scenario after a competitive first contract - use of another car not owned by myself is a potential rare bonus these days”

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Posted 2 months ago

“I've had a very good experience thus far with Dial direct, decent pricing and great communication.”

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Posted 2 months ago

“I am happy”

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Posted 2 months ago

“Very competitive price for a great amount of cover very easy renewal”

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Posted 2 months ago

“The people I spoke to on the phone very nice but I did not have as good a time as last year, because of a mix up I thought I had paid the amount about the 5th February in one amount, but because I put down I did not wish to renew it next year, because I may not keep this car, the money was not taken out. I received a letter dated the 18th but received some days later about cancellation of my insurance, I contacted you on the 27th and sorted it out with on lump sum £1120.17 I noticed a few days later that the 1st payment I thought I had made was only £1076.54 I did send an email asking about the difference of £43 but did not receive a reply.”

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Posted 2 months ago

“Staff always very polite. The quote finally agreed was much lower than comparison sites had provided. The Company promised to post all paperwork to me.”

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Posted 2 months ago

“Was cheaper than anything else around”

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Posted 2 months ago

“Had a very pleasant lady on the phone who dealt with my renewal in a very efficient manner.”

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Posted 2 months ago

Dial Direct is rated 4.4 based on 3,631 reviews