Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,245 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,245 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seamless renewal at a competitive price. Can't comment on any other aspects, as I haven't made any claims or had any problems. I would definitely recommend.”

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Posted 1 month ago

“Was easy to renew.”

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Posted 1 month ago

“The renewal was very easy”

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Posted 1 month ago

“Last year Dial Direct was my new insurer for my car. This year the insurance was cheaper still so i stayed with them. A no brainer for me.”

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Posted 1 month ago

“As a senior driver I was pleased that my policy had not risen to much on my renewel date and I have been lucky I have not required your services over the period I have been with you !”

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Posted 1 month ago

“I have been using Dial Direct for motor insurance for several years. They are consistently the cheapest and the fist insurance company I have used in a very long time where the renewal quotes, after not making a claim, have been lower than the previous years premium. I am so pleased that I can just allow my motor insurance to roll over each year knowing I'm not being ripped off by a company that treats existing customers as cash cows. I have had no reason to claim on my policy as yet so I cannot comment on how well (or not) they do in that situation.”

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Posted 1 month ago

“Very helpful, friendly and knowledgeable”

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Posted 1 month ago

“good price good service took no time at all to renew”

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Posted 1 month ago

“Renewd my car insurance with DD again this year, great service, product. Had to contact helpline regarding a payment issue, sorted over the phone , excellent service.”

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Posted 1 month ago

“Very good service.”

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Posted 1 month ago

“2nd year with these guys. Very happy. Phoned up as was getting a better deal on market compare & they were very helpful in reducing the premium. I do like to stay if the premium is right. I would recommend anyone to Atleast give them a call & see what quote they offer.”

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Posted 1 month ago

“Your representatives were very polite and helpful on the phone.”

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Posted 1 month ago

“dial direct did every thing with my renewal so simple and it was cheaper then last year thank you”

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Posted 1 month ago

“Easy to renew my insurance and a lot cheaper than the best quote from Confused.com”

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Posted 1 month ago

“Very easy to deal with. Good renewal price, which includes breakdown cover, protected no claims.”

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Posted 1 month ago

“Very Good Communication”

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Posted 1 month ago

“when I had to claim last ,you were all there for me from reporting it getting my repaired car back,it was so easy and like clockwork”

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Posted 1 month ago

“Very happy with this product and a good price”

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Posted 1 month ago

“My Dial Direct renewal came through with only a couple of pounds difference compared to last year’s premium so I didn’t bother comparing online prices, you could possibly get cheaper cover but if you add in the extras that are included with Dial Direct cover, I believe the premium is very competitive. One happy customer”

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Posted 1 month ago

“Dial Direct give you a good feeling of confidence and security.”

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Posted 1 month ago

Dial Direct is rated 4.3 based on 3,245 reviews