Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,133 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,133 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy”

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Posted 1 month ago

“Easy website to use. Costs are very reasonable. Haven’t needed to contact by phone.”

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Posted 1 month ago

“At the moment, not good at all and I would not recommend Dial Direct. I currently have a formal complaint logged and there is absolute silence, everything has gone quiet. My complaint relates to what I interpret as poor advice and then Dial Direct threatens to raise my premium by a substantial amount of money.”

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Posted 1 month ago

“Friendly staff without problems. No more needed!”

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Posted 1 month ago

“Good customer service, fair price's.”

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Posted 1 month ago

“Very helpful when we had to renew our car insurance .”

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Posted 1 month ago

“As it was a renewal, I was reminded in good time for consideration. The renewal price was a £1 increase, so I was happy. It came with the same contract elements, so loss or inclusion of elements. It was stated that the increase date and insurance would commence, again a good timeline. On the day it was taken out my account and the documents emailed to me. So overall, a quick simple cost effective process.”

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Posted 2 months ago

“I found this company very helpful with what I needed”

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Posted 2 months ago

“Good service”

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Posted 2 months ago

“I have been very satisfied with my dealings so far with Dial Direct. I have been with them for several years, though left them for a spell as I know it is wise to shop around.”

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Posted 2 months ago

“Easy access, txt message every month saying they received my payment. Only a phone call away.”

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Posted 2 months ago

“I have e mailed 3-4 times regarding my complaint / enquiry and had no one has bothered to reply”

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Posted 2 months ago

“Easy to sort out”

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Posted 2 months ago

“Good cover, good price.”

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Posted 2 months ago

“Efficient and an excellent service. Would highly recommend.”

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Posted 2 months ago

“Competitive quotes & not out to penalise repeat customers with auto % increases at renewal 👏 An actual phone line to discuss concerns with attentive customer support team. Not had a claim yet but been 3 yrs with DD & they have always listened to my concerns & responded satisfactory 👏”

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Posted 2 months ago

“Good price and efficient service. Policy Document arrived promptly but had to chase for Certificate of Insurance, which then did come quickly.”

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Posted 2 months ago

“Very helpfull good price”

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Posted 2 months ago

“Good price and service.”

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Posted 2 months ago

“Gave me a better rate with the same cover as my previous insurer.”

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Posted 2 months ago

Dial Direct is rated 4.3 based on 3,133 reviews