Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,578 Reviews

85 %

of reviewers recommend Dial Direct

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4.3

Based on 3,578 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trouble free renewal, great renewal price with no ringing up to haggle, I like the extras of breakdown cover etc. too. Thank you.”

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Posted 1 month ago

“They reduced the price from the previous year, without me asking, which I believe was very fair by them.”

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Posted 1 month ago

“I found Dial Direcg by searching using the search engine and not a comparison site, I was not happy with those quotes so was looking for a more competitive price that provided me with the same services the other more expensive companies were offering, I then found Dial Direct , they are quite a bit cheaper than their competitors, so much better value for your money, every year I compare prices and every year I return to Dial Direct. I even hot my insurance a bit cheaper this year , so I am very happy with them and have been with them now for a few years. I would highly recommend them fir car insurance, check them out and compare them to your current insurers.”

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Posted 1 month ago

“Dial Direct have always and continue to give me fantastic service with very competitive pricing and polite customer . I would recommend them to anyone and everyone.”

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Posted 2 months ago

“I really appreciate the fact that Dial Direct kept my premium low this year, reflecting my history of no claims. This is not my experience with other insurers. Also their call centre staff are pleasant and helpful.”

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Posted 2 months ago

“Most things are good but I asked to have my info sent by mail I’m still waiting”

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Posted 2 months ago

“Simple straightforward , would recommend them for service and price .”

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Posted 2 months ago

“Very Good prices ,so long as everything goes through first time, Charge £20 extra if there is an issue, that happened last year , This year was fine”

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Posted 2 months ago

“Among auto insurance companies, few maintain last year's premiums, but Dial Direct did so. Furthermore, they made renewal simple and straightforward.”

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Posted 2 months ago

“Renewed with them this year again as the premium was better than other insurers. They have be brilliant all year round and I would highly recommend them to other customers.”

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Posted 2 months ago

“Phoned to get temporary insurance on my son's car. Unfortunately had to go elsewhere, as the it took far to long to get connected.”

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Posted 2 months ago

“Have always had great dealings with Dial Direct”

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Posted 2 months ago

“Renewal went really smoothly 3 years now”

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Posted 2 months ago

“ITWas £600 .00 the renew price when i came to pay it had gone up six pound more will be looking a round next time because it was £400 last year not very helpful”

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Posted 2 months ago

“Great service, terrific cover and amazing price. Says it all.”

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Posted 2 months ago

“Customer Service good 👍”

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Posted 2 months ago

“I have been with Dial Direct I think 3 years now and never had any problems at all in fact this year had a nice surprise my insurance had gone down by £13”

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Posted 2 months ago

“I had my first ever claim last October which was no fault as I wasn't in my car at the time. Everything ran like clockwork and I was at all times treated with courtesy and helpfulness. Having never had a claim before I really didn't know what to expect but DialDirect surpassed all my expectations, so much so I renewed my policy in January without any hesitation. Well done to you all.”

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Posted 2 months ago

“had to alter my policy and you charged me twice for the privilege, you will not get my business next time the car insurance is due ill go somewhere else where I'm not being taken for a mug.”

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Posted 2 months ago

“My monthly payments has been reduced this month I am so happy”

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Posted 2 months ago

Dial Direct is rated 4.3 based on 3,578 reviews