Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,483 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.3

Based on 3,483 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good company simple to set up”

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Posted 2 months ago

“I renewed with dial direct because of their competitive pricing and the added benefit of having RAC membership as part of the fully comprehensive policy.”

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Posted 2 months ago

“This year’s quote was quite satisfactory, as I have not needed to make any kind of claim I can’t really say anything more.”

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Posted 2 months ago

“A company that is so easy to deal with and very reasonably priced I think this is my 4th year with them and see no reason to change although every year I do check others. I do insurance for both me and my wife always good pricing”

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Posted 2 months ago

“The dealings I had fof my van renewal , I have to say was first class , I wish I coullc remember his name , Hd was excellent in guiding and assisting me through the procedure ✔️. Thank you”

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Posted 2 months ago

“Good service good reduced price for my second year when everyone else is increasing their prices . Well done”

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Posted 2 months ago

“Price good, easy to work”

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Posted 2 months ago

“Been a client for awhile now. Just saying when I find a company that always delivers on service, customer care and last thing price I don’t go looking elsewhere. Highly recommended.”

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Posted 2 months ago

“No problems when contacting or renewing policy. Very quick response.”

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Posted 2 months ago

“Renewal sent out in time for you to review change or move to another insurer. The information is clearly set out for your renewal. I do not see the point in changing insurers if your renewal is satisfactory. Even slightly cheaper that the year before. Many thanks”

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Posted 2 months ago

“Excellent company very good price and easy to sort out. Very good customer service.”

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Posted 2 months ago

“Great price great service why go any where else”

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Posted 2 months ago

“Dial direct are very efficient. I have been with them two years and although I haven't had a claim they are very polite on the phone.”

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Posted 2 months ago

“Always on the phone to help the right insurance for me at the most competitive price”

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Posted 2 months ago

“Great Customer service with communications, so happy!”

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Posted 2 months ago

“My car insurance renewal came in at £60 cheaper than last year, that works for me!”

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Posted 2 months ago

“Very cheap and gave the correct product I needed many thanks, The only thing I was (desperately) unhappy with was the shambles in paying I had a terrible experience, what a nightmare I simply have never know such a shambolic performance trying to pay , when I phoned up to pay they had all the details then they informed me everything was good and that they would take payment, so I go and think I’m covered only to get a letter in the post saying otherwise, I use my license as my living I need to know I’m covered 100%, this has happened twice now the payment should be taken right away not a month later what a mess I’ve never know it before you really need to sort this out, ie i phone up give the card details take payment there an then job done it’s a simple process . I will see next time if there’s any improvement in this side things as to wether I will renew next time or not, ( when I give my card details I expect payment to be taken immediately over the phone not a month later it’s a joke. Please sort your payment section out , Many thanks, G. Smerdon.”

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Posted 2 months ago

“Dial Direct are not greedy like other insurers, and don’t put your premium up, in fact mine went down, as did my sister’s who recommended them to me. ☺️”

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Posted 2 months ago

“Bad customer service had me feeling anxious that I'd done something wrong and that I was going to have to find more money for their errors, as a pensioner it was a very worrying experience. I would never trust this company again as I do not want to risk going through the same experience again.”

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Posted 2 months ago

“My original review was read and acted upon, this really impressed me!”

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Posted 3 months ago

Dial Direct is rated 4.3 based on 3,483 reviews