Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,136 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,136 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every year you send a 'silly' renewal price, often double previous year. I have to get on phone to get 'your best offer'. Why can't I just be sent that in the first place?”

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Posted 2 months ago

“i was really impressed people are struggling these days cost of things really expensive but you dial direct gave me a good price on my new quote thats why i stayed with you yet again thank you jean”

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Posted 2 months ago

“The main thing is that after I received my renewal I was able to speak to an agent easily which is unusual these days. Efficient and reasonably priced policy that served my needs.”

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Posted 2 months ago

“Four star defaqto rating and a good price. Answer emails and I can speak to them on the phone.”

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Posted 2 months ago

“Very happy with Dial Direct.”

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Posted 2 months ago

“Brilliant service to repair of car & excellent customer service looked after second to none would recommend to anyone”

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Posted 2 months ago

“good service”

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Posted 2 months ago

“Great value not falling into the "rip off UK financial practice" keep it up.”

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Posted 3 months ago

“Great renewal quote, didn't even feel the need to shop around”

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Posted 3 months ago

“Dial direct is excellent always willing to help and compare prices we been using them for years for at least three cars and van highly recomend”

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Posted 3 months ago

“Great overall service with friendly, professional and helpful staff.”

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Posted 3 months ago

“When l made enquiries about my renewal for my car insurance I was pleased with the quote so had no hesitation in going ahead, the person I spoke to was very helpful and pleasant no complaints Thankyou”

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Posted 3 months ago

“Dial Direct reduce the cost of my renewal, the first company to do this in years”

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Posted 3 months ago

“Premiums drop every year. Most companies reward loyalty by increasing Premiums..”

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Posted 3 months ago

“Very happy with all that you do for us customers thank you 👍”

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Posted 3 months ago

“Great service great price and easy to deal with.”

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Posted 3 months ago

“Very nice staff. Speaking clearly and very kind.”

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Posted 3 months ago

“Got me a better quote than my last insurance car broker. Also told me i had more years no claims than my last car insurance broker. My insurance policy has even reduced this year than last year. Keep up the great deals Dial Direct and I shall have no need to find a better deal.”

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Posted 3 months ago

“Very helpful when renewing and excellent price. This is the second year with Dial Direct and hope to continue using you.”

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Posted 3 months ago

“Service and a renewal price that was acceptable. This is the second year with your insurance and will be happy to continue.”

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Posted 3 months ago

Dial Direct is rated 4.3 based on 3,136 reviews