Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,245 Reviews

84 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 3,245 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we had a issue, but it was sorted out in the end now all good”

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Posted 2 months ago

“Very quick and easy all so a good price”

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Posted 2 months ago

“Brilliant price this year very happy”

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Posted 2 months ago

“I was able to renew my vehicle cover without any need to search elsewhere for a better price - makes a change!”

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Posted 2 months ago

“Competitively pricing for good cover including breakdown.”

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Posted 2 months ago

“Great service easy to set up”

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Posted 2 months ago

“This is my fifth year with dial direct. I had to make a claim two years ago and the whole process was seamless and professionally handled from the beginning. When renewal is due I do check other insurance companies but dial direct has always bettered other quotes. Honestly, I cannot fault them.”

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Posted 2 months ago

“Customer service were excellent very professional and offered me a reasonable price”

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Posted 2 months ago

“Outstanding very helpful in my recent claim.”

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Posted 2 months ago

“Extremely easy to contact access documents and fab prices.”

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Posted 2 months ago

“Stress free automatic renewal at a reasonable premium. No complaints”

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Posted 2 months ago

“Stayed with Dial Direct because quote for this year was cheaper than last year.”

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Posted 2 months ago

“Excellent price this year. The gentleman who took my call was excellent, he was friendly, knowledgeable and rang me back twice due to my poor signal .I get everything for such a cheap price and don't get charged for a paperwork copy. Definitely give them go they are brilliant”

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Posted 2 months ago

“Happy with service and a fair renewal price.”

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Posted 2 months ago

“Easy to get on the web and find out what I want”

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Posted 2 months ago

“Excellent insurance company no hassle no trying to sell you extras. Also once a year usually I change insurance as money goes up but dial direct went up a little and couldn't beat anywhere else so I've stayed with them for another year. Do it all online ,they send documents by post if asked ,no problems at all.second year with them .”

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Posted 2 months ago

“No problem whatever excellent renewal rate l would recommend you to anyone”

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Posted 2 months ago

“Easy to deal with and excellent value”

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Posted 2 months ago

“Dial Direct insurance , I came upon it somehow, it's the best car insurance price wise I've found and a great benefit that it's automatically comes with free breakdown cover. This year's insurance policy went up a couple of pounds from last year. Superb company.”

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Posted 2 months ago

“I have given DD 4 stars. I approve of the reduction in price from last year. However, it is time to review this policy of charging an administration charge on top of the policy price. It is not an incentive to keeping customers, more of a punishment for loyalty. I see some of the reviews tell you this quite clearly. They feel. cheated. What is the point of having a protected NCD, then you lose a percentage of this through this very unfair admin charge. Having road breakdown assistance with RAC is a plus. I no longer auto renew as I like to make sure your price is still the best. Your phone operator that handled my renewal knew what he was doing, no fault with him. A Sutherlan SGM”

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Posted 2 months ago

Dial Direct is rated 4.3 based on 3,245 reviews