Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Dial Direct Reviews

4.3 Rating 2,444 Reviews

82 %

of reviewers recommend Dial Direct

Company Reviews

4.3

Based on 2,444 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 26th July 2023

Dial Direct 5 star review on 16th June 2023

Dial Direct 5 star review on 26th December 2022

Dial Direct 5 star review on 21st August 2022

Dial Direct 5 star review on 3rd April 2022

Dial Direct 1 star review on 30th December 2021

Dial Direct 1 star review on 23rd October 2021

2

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite satisfied with the whole transaction, easy to do on line. What I wasn't happy with was the jump in price, yes I could have got cheaper. Yes I could probably negotiated a better price with them. But didn't have the time. And the probably realise this, as do many other insurance companies. Or it's the same old, you was a new customer last year,. Look after your old clients!”

Posted 3 months ago

“Great service competitively priced 😊”

Posted 3 months ago

“Great price agent most helpful”

Posted 3 months ago

“Price service easy to contact”

Posted 3 months ago

“Excellent service & most helpful”

Posted 3 months ago

“Always found the Company to be very helpful and having the RAC breakdown cover has been a great addition. The customer service agents are friendly and helpful”

Posted 3 months ago

“l bought new car tried to swap insurance cover to new car ,was told l could not do this and that l would need to start new policy ,lost 6 months car insurance and astronomical quote ,asked to speak to manager they put phone down because l was not happy waiting for upto 48 hours to speak to manager”

Posted 3 months ago

“"Greatvprice for insurance and very easy to arrange .a great service "”

(Van Insurance) - Posted 3 months ago

“Well they renewed my policy. however My premiums doubled because of an accident that wasn't my fault mind boggling tbh”

Posted 3 months ago

“The service that Dial Direct offer is excellent in every way.”

Posted 3 months ago

“Very good service, I contact live chat with someone very humble and very helpful also patient with me explain to them they understand me very clear .i couldn’t phone cos I am hard of hearing thank u”

Posted 3 months ago

“Just cancelled my insurance Just cancelled my insurance, asked for my no claims information, there is an accident that I have not/never been involved in; I made them aware in December and still nothing has been done, my new insurance is due to be cancelled as they will not remove. Avoid at all costs - 8 phone calls later; 3 hang-ups, 1 complaint - and that's just today and I am nowhere closer to any solution. No-one seems to know anything at all there - AVOID AT ALL COSTS”

Posted 3 months ago

“Straight up front precise with details coverage clear from outset I have been offered car insurance at a price that is reasonable , with honest and trustworthy dealings I will let Dial Direct cover me without a second of doubt, great service professional to the last. JJ”

Posted 3 months ago

“Great price. Easy to deal with. Recommended.”

Posted 3 months ago

“Always give a great price on my Van Insurance with all my requirements & are very competitive with prices on comparison web sites. Customer service is great as well as going through my insurance requirements with 100% effort.”

Posted 3 months ago

“Second renewal Also included RAC breakdown and full recovery including home start competitive price Excellent service would highly recommend *****”

Posted 4 months ago

“2nd year with dial direct. Couldn't find a better quote anywhere.”

Posted 4 months ago

“Brilliant customer service when renewing our insurance premium”

Posted 4 months ago

“I didn't get any information near the time of renewal, wasn't warned on how much the price had gone up, so no friendly call to see if they could reduce or go ahead on the extortionate price rise. Then they took double amount out of my account without informing me why. Can't cancel now as would cost me a fortune. Not a happy customer and will not use again for the following year”

Posted 4 months ago

“After receiving my renewal price I shopped around and Dial Direct were the cheapest which is why I stayed another year”

Posted 4 months ago

«
1
2
...
6
7
8
9
10
»

Dial Direct is rated 4.3 based on 2,444 reviews