Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,431 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good. I have renewed my car insurance for the coming year. No problems. Thank you.”

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Posted 2 months ago

“Great company, no great increases like other companies.”

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Posted 2 months ago

“Very competitive prices - staff pleasant to speak with”

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Posted 2 months ago

“Renewal price was cheaper than last year.”

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Posted 2 months ago

“Staff Good value for money. Helpfull staff. Sorted any problems out quickly.”

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Posted 2 months ago

“Never had a problem with dial direct”

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Posted 2 months ago

“excellent service every time best insurance company on the internet”

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Posted 2 months ago

“The price, cover and service very good. However I am a bit disappointed with the person I dealt with as they said they would send my documents in paper form to my address but have never received them and that was over a month a go.”

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Posted 2 months ago

“The Price, Cover and Customer service is excellent..”

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Posted 2 months ago

“always helpful and get a good price”

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Posted 2 months ago

“Your colleague that I spoke with was very helpful and pleasant, so renewed my insurance with you again.”

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Posted 2 months ago

“Contact made by phone to renew my car insurance. Straightforward conversation. Mutual agreement. Job done . Full marks. Thank you Dial Direct.”

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Posted 2 months ago

“Dial Direct are very good and regularly come up with a competitive price for insurance.”

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Posted 3 months ago

“I have renewed my insurance with Dial Direct car insurance, renewal price and policy very reasonable I will remain loyal to this company if I am treated the same in years to come thank you Dial Direct .”

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Posted 3 months ago

“Faultless customer service, kept up date with insurance renewals, possibly the best value on the market. I will continue to use Dial Direct for as long as possible.”

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Posted 3 months ago

“The timing of renewal quote was good. The price was good, with other insurers they Jack the price RIGHT UP HIGH, with DD it ca.e within an acceptable level. In the past with other companies I have had to search for competitive quotes, with DD I accepted the first quote they sent. Good around service.”

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Posted 3 months ago

“When i phoned up two days before the policy was due to start I was told the certificate of insurance would be delivered by post two weeks after insurance start date, it never ever appeared, i had a bit of difficulty trying to download the proof online and print.”

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Posted 3 months ago

“It was easy to renew my car insurance on line. I compared the prise quoted against other companies giving the same conditions and decided, even though it wa not the cheapest, that I would stay with Dial Direct. The price differences were minimal.”

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Posted 3 months ago

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Posted 3 months ago

“It’s always easy renewing my car insurance with them”

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Posted 3 months ago

Dial Direct is rated 4.3 based on 3,431 reviews