Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,631 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,631 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Good prices ,so long as everything goes through first time, Charge £20 extra if there is an issue, that happened last year , This year was fine”

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Posted 3 months ago

“Among auto insurance companies, few maintain last year's premiums, but Dial Direct did so. Furthermore, they made renewal simple and straightforward.”

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Posted 3 months ago

“Renewed with them this year again as the premium was better than other insurers. They have be brilliant all year round and I would highly recommend them to other customers.”

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Posted 3 months ago

“Phoned to get temporary insurance on my son's car. Unfortunately had to go elsewhere, as the it took far to long to get connected.”

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Posted 3 months ago

“Have always had great dealings with Dial Direct”

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Posted 3 months ago

“Renewal went really smoothly 3 years now”

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Posted 3 months ago

“ITWas £600 .00 the renew price when i came to pay it had gone up six pound more will be looking a round next time because it was £400 last year not very helpful”

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Posted 3 months ago

“Great service, terrific cover and amazing price. Says it all.”

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Posted 3 months ago

“Customer Service good 👍”

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Posted 3 months ago

“I have been with Dial Direct I think 3 years now and never had any problems at all in fact this year had a nice surprise my insurance had gone down by £13”

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Posted 3 months ago

“I had my first ever claim last October which was no fault as I wasn't in my car at the time. Everything ran like clockwork and I was at all times treated with courtesy and helpfulness. Having never had a claim before I really didn't know what to expect but DialDirect surpassed all my expectations, so much so I renewed my policy in January without any hesitation. Well done to you all.”

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Posted 3 months ago

“had to alter my policy and you charged me twice for the privilege, you will not get my business next time the car insurance is due ill go somewhere else where I'm not being taken for a mug.”

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Posted 3 months ago

“My monthly payments has been reduced this month I am so happy”

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Posted 3 months ago

“Been a long standing customer of Dial Direct. Straight forward and simple car insurance and cost effective.”

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Posted 4 months ago

“Avoid like the plague - the worst insurance company I have ever used. I was already insured with Dial Direct and as I was buying a new car I need to change the policy details. The new car is a common make and model - a Mercedes GLA 200d. Nomvuyo Hlabangane on the Chat line told me - "We have a C200, we do not have C200d. We as Dial Direct do not have it on file. You will have to shop around for insurance". So I phoned up to speak to someone (from outside UK). After waiting a long time to speak to someone, he eventually told me he had a technical error and would ring me back. After waiting for ages he never rang me back. So I tried again to speak to someone and waited ages. Eventually, once again someone from a non-UK call centre answered only to be told same as the Chat line thatthey had no insurance for my make and model. Moneysupermarket for one example offer many choices from different insurance companies that I could use. Now I have had to cancel my Dial Direct insurance policy and take out another, actually with Hastings, who where quick to respond and most helpful. This has cost me a £60 cancellation fee all because Dial Direct are not able to offer insurance on a common make and model of car - NEVER AGAIN.”

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Posted 4 months ago

“Easy to get a quote,competitive rates, helpful customer service.Would recommend.”

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Posted 4 months ago

“Good service & price…”

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Posted 4 months ago

“Quote this year was cheaper than what i paid last year - made me very happy :)”

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Posted 4 months ago

“I was happy with my first years quote but the increase of £700 was disappointing considering my driving history and no claims bonus, but after complaint and bringing that price back down around £600 I was happy. I just hope this doesn’t occur again when I renew in December 2026”

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Posted 4 months ago

“Good Customer Service. Pleasant people to deal with”

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Posted 4 months ago

Dial Direct is rated 4.4 based on 3,631 reviews