Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,136 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,136 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always very help full when contacted by email or telephone. Have been with them for 3 years now and each year they are the most competitive with pricing. Have been very shocked this year with the premium going down instead of up like all other bills.”

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Posted 3 months ago

“Just really good, never had a problem and was the cheapest, always polite when I have phoned.”

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Posted 3 months ago

“Easy to communicate the price is great”

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Posted 3 months ago

“Very happy”

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Posted 3 months ago

“Amazing service whilst I have been with dial direct.. the only reason I cancelled was because I sold my car as having an operation.. will definitely go back to them for my next car xx fantastic service from start 👍🏻👍🏻”

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Posted 3 months ago

“I wasn't particularly looking forward to receiving a premium quote for the forthcoming year since in previous years (with different companies) there has always been an increase. This year however, I was delighted to receive a considerable decrease in premium.”

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Posted 3 months ago

“Really easy and quick”

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Posted 3 months ago

“I've been with Dial Direct for about 3 years now and found them to be very good all-round, including reminders about my insurance coming up.”

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Posted 3 months ago

“Cancelled car insurance after 4 months, was promised a portion of the amount paid as a refund. 2 weeks later the refund has not arrived. Ant to add insult I received an email claiming to be from DialDirect, telling me that I owe them £20, and if it wasn't paid immediately it was being sent to a debt collection agency. Useless”

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Posted 3 months ago

“great company so simple to get my car insurance - would love to have my old army truck insured by the same way”

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Posted 3 months ago

“Great price for my car insurance, hopefully next year will be just has GOOD”

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Posted 3 months ago

“Great company Real value for money Easy to get advice Very satisfied”

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Posted 3 months ago

“Very professional service”

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Posted 3 months ago

“Great company very easy to renew my policy all done on line in a few minutes”

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Posted 3 months ago

“Great renewal price, simple to do.”

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Posted 3 months ago

“Renewing the policy with DD was easy enough, phone people fine. The 'crunch' will come if and when it comes to paying out - as I've discovered with insurers in the past.”

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Posted 3 months ago

“Very efficeint good service thanks :)”

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Posted 3 months ago

“Good price. Clear and legible rules. Reminders about the expiring policy and the possibility of renewal or cancellation come early enough.”

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Posted 3 months ago

“easy renewal process without a big increase in cost.”

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Posted 3 months ago

“Easy to renew without being ripped off great policy with added benefits”

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Posted 3 months ago

Dial Direct is rated 4.3 based on 3,136 reviews