Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,631 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.4

Based on 3,631 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“on this years renewal I did manage to get a human response, which resulted in a much quicker completion of the queries. It would be far quicker method of keeping customers happy and relieved to use the older system of human contact. Thanks Direct ,keep to humans and not machine driven responders. A much better system .”

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Posted 4 months ago

“Access by phone which is handy if your not computer literate, a good price on renewal , unlike other insurers, and a polite friendly team”

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Posted 4 months ago

“Good level of cover Very competitive premium. Company alerted me to an error in my application which saved me £70 .”

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Posted 4 months ago

“Really pleased with the service and quotes from Dial Direct. I was involved in a non fault accident over two years ago. My son contacted them while I was still in hospital and they were brilliant. On realise from hospital I had a solicitor dealing with the case and a company dealing with the valuation of my vehicle. I can't praise them up enough.”

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Posted 4 months ago

“Always efficient ,helpful and give sensible quotes for renewal . I have no problems with this Company and have recommended them to all my family and friends .”

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Posted 4 months ago

“The best insurance i have ever had very pleased with the service you provide thank you”

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Posted 4 months ago

“I’m still waiting for my written insurance information that was promised a month ago”

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Posted 4 months ago

“Good service very good price. Staff most helpfull Thank you”

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Posted 4 months ago

“This is my second year for car insurance and happy with renewal price not inflated like some who take you for granted.also good communicatiom”

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Posted 4 months ago

“Very competitive price and excellent helpful staff.”

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Posted 4 months ago

“Very friendly and helpful, and always great price!”

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Posted 4 months ago

“Competitive prices and very easy to contact and liaise with”

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Posted 4 months ago

“Very easy to renew car insurance at a very good price”

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Posted 5 months ago

“Good service and quick action to renew insurance at attractive price.”

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Posted 5 months ago

“Great service so easy to continue car insurance at a great price.”

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Posted 5 months ago

“Have used dial direct for couple of years. Was bit concerned as wasn't familiar with the company, however am happy with price and service”

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Posted 5 months ago

“It’s so easy to renew my policy with this company, kept me updated on everything, I’ve been with them for a few years now and that’s why I stay with them.”

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Posted 5 months ago

“Dial direct car insurance is priced well but being aged over 80 and not in to computers makes it very difficult, (dial direct aren't the only ones like this). I didn't receive a reminder of my renewal only an email confirming that it had been renewed which disappointed me.”

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Posted 5 months ago

“Great web site, great price, just the job.”

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Posted 5 months ago

“Spoke to an agent who was most helpful and pleasant. Was really surprised that the cost had gone down which was great, my previous insurers increased premiums every year despite no claims so thank you”

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Posted 5 months ago

Dial Direct is rated 4.4 based on 3,631 reviews