Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,144 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,144 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good company. Right price. Effortless renewal (unusually I’ve renewed for 4yrs). Great app/web interface. Happy to recommend ☺️”

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Posted 3 months ago

“Really competitive price for the 2nd year running so that is why I stayed with them again.”

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Posted 3 months ago

“It was easy and excellent dealing with you getting my car insured again thank you.”

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Posted 4 months ago

“Very happy will the deal and easy”

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Posted 4 months ago

“No trouble at all to reinsure. I wish other tasks were as straightforward.”

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Posted 4 months ago

“the price was within reason and we hope the service should we need it will also be good”

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Posted 4 months ago

“Very good price and excellent service merry.mac@”

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Posted 4 months ago

“Good service and easy to renew my home insurance price was very reasonable would definitely recommend .....”

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Posted 4 months ago

“The customer service is excellent. The people on the phones are really helpful They listen, are friendly and eager to please without the persistent sales pitch of other suppliers. I have been with them for many years and will continue to do so. Ma y thanks for you kind attention.”

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Posted 4 months ago

“Good efficient Service. Staff excellent, answered all questions.”

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Posted 4 months ago

“The customer service is very good”

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Posted 4 months ago

“First person I talked to was useless. Gave up arrange rang next day anesthetized helpful person”

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Posted 4 months ago

“Found Dial Direct on comparison site because previous insurer put up price so much. DD gave me a quote I was happy with and the changeover was very easy and quick. Their website is easy to se and everything I want to know is there. At renewal time, again their quote was acceptable and renewal happened easily and I just had to print of the documents I needed. I am normally a loyal customer and hope to deal with DD for a long time to come, as long as I am treated fairly, which to date has been the case.”

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Posted 4 months ago

“Very good company. I have been with this company for four year and have not needed to change, the yearly price increases are very little and I have not been able to get a better price elsewhere.”

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Posted 4 months ago

“Great company, quick and easy to deal with, always getting a competitive price 👍”

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Posted 4 months ago

“A good price for the cover provided.”

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Posted 4 months ago

“The price and customer service”

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Posted 4 months ago

“I needed to add my daughter to our car policy. It was very easy, clear instructions and only took a few minutes. Very pleased.”

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Posted 4 months ago

“Very friendly staff great price and I have your ld my friends to”

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Posted 4 months ago

“Just so happy with Dial Direct at the moment, the price is satisfactory and my premium suits me.”

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Posted 4 months ago

Dial Direct is rated 4.3 based on 3,144 reviews