Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,146 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,146 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dial direct make it so easy , and car insurance a lot cheaper this year”

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Posted 4 months ago

“Paid less than last year and easy to arrange”

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Posted 4 months ago

“Would recommend using, good prices, easy to navigate app.”

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Posted 4 months ago

“I put in a claim in February regarding someone hitting the back of my car. From start to finish, I had to chase everything. When contacting the dial direct line, your call is answered by a switchboard-type person. On numerous occasions, I was put through to the wrong department or cut off. You cannot speak to someone you need to talk to. If you do manage to get through, the questions are not answered as they do not know the answer to your queries. I found the whole claim procedure exhausting”

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Posted 4 months ago

“It was simple to renew my car insurance. A great price for it too the comparison between other companies were much higher than the one I received from Dial Direct. Would recommend you to my friends too.”

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Posted 4 months ago

“I wish I could rate you zero, but it's not there. The worst insurance provider ever. Was stuck at night in the middle of the road for 4hours with no service, only promises of service, putting lives of people in danger. So useless”

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Posted 4 months ago

“No messing looking for prices fair price everytime instant renewal Fortunately I have had no reason to make any claims”

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Posted 4 months ago

“Competitive pricing and efficient service.”

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Posted 4 months ago

“Cheap insurance”

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Posted 4 months ago

“Easy to join and flexible”

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Posted 4 months ago

“As always no problems and easy to use.”

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Posted 4 months ago

“Easy to use”

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Posted 4 months ago

“I have been a customer with you for a few years now and the service you provide is excellent. The price you charge for my car insurance policy and the cover provided cannot be beaten in my opinion. Keep up the good work.”

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Posted 4 months ago

“This is my first renewal with Dial Direct & I'm absolutely delighted with the price I've accepted, I will certainly stay with Dial Direct if they look after my interests in this way, thanx Paul.”

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Posted 4 months ago

“This is my 2nd year with car insurance. Great renewal price, dropped considerably. Thank you!”

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Posted 4 months ago

“Excellent service”

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Posted 4 months ago

“Call handler was very helpful and pleasant.”

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Posted 4 months ago

“Nice Care their customers”

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Posted 4 months ago

“Very happy, customer service very good,paperwork not complicated”

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Posted 4 months ago

“I have been with Dial Direct for several years now for my motor insurance. I was really pleased that they came in with a reduced quotation at renewal this year. Also, the telephone operator who took my policy acceptance call was very competent, polite and helpful. Very happy to be customer with them.”

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Posted 4 months ago

Dial Direct is rated 4.3 based on 3,146 reviews