Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,148 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,148 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The last 2 years car Insurance renewal quotes from Dial Direct have been so competitive with little premium increases that I've allowed auto renewal to take place. This is the only insurance company I have stayed with for more than a year in all my 50+ years of caring ownership.”

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Posted 5 months ago

“5 star all the way, nice to find a company that is a pleasure to deal with.”

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Posted 5 months ago

“My wife's car battery had gone flat and Dial Direct help my wife to contact RAC to get her back on the road.”

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Posted 5 months ago

“Good price and great service”

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Posted 5 months ago

“I enjoy the fact that I have sufficient cover at the right price which renews every year.”

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Posted 5 months ago

“Good renewal price. Also didn't have to do anything it was automatically done .”

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Posted 5 months ago

“I have been with dial direct 15 years and they do a fantastic job job 5 stars”

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Posted 5 months ago

“Luckily I have not had to make a claim while I've been with Dial Direct which is approx three years. I feel quite confident that I am dealing with an insurance company who genuinely care about their customers. Each time my renewal notice comes through I do phone them to make sure I am getting the cover I need for a price that fits my budget and they are always happy to give me the reassurance I need and various options available to me.”

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Posted 5 months ago

“Brilliant service, and looked after me at renewal time. Fantastic service I can't fault them.”

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Posted 5 months ago

“Just like all insurers they make it as difficult as possible to put you off making any claim. Never mind the fact it is genuine and justified.”

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Posted 5 months ago

“Extremely easy - my husband is also insured with you too”

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Posted 5 months ago

“Easy to renew annually”

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Posted 5 months ago

“Very easy to get and kept up to date with everything”

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Posted 5 months ago

“Terrible , so hard to resolve anything and horrible customer service”

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Posted 5 months ago

“Easy to renew and lower price than last year (was competitive to comparison websites).”

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Posted 5 months ago

“There Emails were in good time and very helpful. 5star”

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Posted 5 months ago

“Easty renewal on line”

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Posted 5 months ago

“Great price and great service from friendly helpful staff”

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Posted 5 months ago

“Happy with the price and nice people to talk to”

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Posted 5 months ago

“Renewal process really easy, price remained competitive (slightly less than previous year). Excellent service.”

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Posted 5 months ago

Dial Direct is rated 4.3 based on 3,148 reviews