Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,631 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,631 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At a time of ever increasing insurance costs Dial Direct have insured my vehicle at a considerably lower premium than that of last year. As far as making a claim is concerned, I can not comment as I have never had to do so.”

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Posted 7 months ago

“I recently received notification that an extra amount would need to be added to my recently renewed motor insurance premium because of a past claim Dial Direct had just become aware of. That claim was in August 2024 and had been claimed by me through Dial Direct under this policy. It wasn't even a my fault claim as it was for a broken window when my car was broken into. I contacted customer services (Amanda) and left them to look into this - they acknowledged they were already aware of this claim - and asked them to let me know the outcome, assuming I wouldnt ve charged this extra amount. They never contacted me but still charged me anyway. So, they knew about the past claim and ended up charging me a higher premium after I had renewed the policy preventing me from being able to properly compare this package with other insurers prior to renewing. All in all really disappointing. I'll be looking elsewhere for my next motor insurance renewal.”

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Posted 7 months ago

“Good price for my policy with all the cover I need hassle free and very easy to renew”

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Posted 7 months ago

“good price and very good service keep it up been with you 2 years now”

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Posted 7 months ago

“Excellent service - price lower than comparison sites and really quick and efficient process.”

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Posted 7 months ago

“They managed to provide me with the insurance policy to suit my needs and save me money at the same time.”

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Posted 7 months ago

“Best company for car insurance that I have ever dealt with..excellent price”

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Posted 7 months ago

“Sensible quote. Thank you.”

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Posted 7 months ago

“hi, really happy with my policy, as it was cheaper then last year, i just hope i can remain with you, in 2026, with i reasonable monthly prem thank you dial direct..”

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Posted 7 months ago

“Kept the price down I would be happily stick with you as long as you not gradually raising the price every year like Direct dial did it to me for years until I had noticed it 🥲”

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Posted 7 months ago

“My second year with dialdirect. Pleased to say I haven’t needed to use their services but good to know they’re there if the need arises.”

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Posted 7 months ago

“A very professional and friendly company. Easy to deal with and all payments explained.”

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Posted 7 months ago

“The whole experience was simple! I rang to see if Dial Direct could match a much cheaper quote that I got online, they did and I was thrilled 👌🏼 The telephone agent was friendly and polite and went the extra mile. Great service all round.”

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Posted 7 months ago

“Very easy to renew my policy after checking various prices I decided to stay with who I know. Easy to check my policy online and you’d company to deal with b thank you”

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Posted 7 months ago

“Good communications and very good price”

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Posted 7 months ago

“I requested paper documents via email and unable to send..”

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Posted 7 months ago

“The cheapest Company to give me the cover I wanted for my car insurance. Easy to check cover online at any time.”

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Posted 7 months ago

“Easy access, helped me with a parking problem in Walthamstow.”

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Posted 7 months ago

“What's not to like, they are a great company giving very good quotes, I bought my first Insurance with them last year and have stayed with them again this year, thank you Dial Direct !”

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Posted 7 months ago

“They honour my loyalty by continuing to give me the most competitive quote in the marketplace.”

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Posted 7 months ago

Dial Direct is rated 4.4 based on 3,631 reviews